CASABLANCA MOHAMMED V AIRPORT CAR RENTAL REVIEWS

The counter staff should have been more welcoming.

J’ai perdu ma journée à cause de l’attente pour trouver le véhicule et la la livraison 3 heures . J’ai réservé un dockker 4p il m’ont donner une petite clio???? J’ai refusé et à partir de là ça commence le retard. Imaginez vous je viens du Canada avec ds petit enfants puis nous attendions 3 heures dans le stationnement de l'aéroport du Casablanca pour mon véhicule en question?

There is a disconnect between the site and the office where I picked up the car rental. I was told by the office in Morocco that car description in that EasyRentCars site are not accurate, so they gave a car with almost no gas and no AC, no radio, no functioning USB port. The car rental was a junk ( bad tires, no ac, seats with cigarette burns, and bad smell, etc ...)

ما شالله الشباب جدا متعاونين ويحاولو خدمة العميل

لا يوجد

Accueil excellent, personnels très sympathique, service parfait ! Je ne peux que recommander les services et prestations de la société de location de voitures Sovoy ! Un grand remerciement ! Philippe

Le service est courtois et respectueux et le personnelle est agréable, j"étais un peu déçu car jai fait un retour a 23h et demandé le service de raccompagnement chez moi, mais ils ont refuse après me l avoir promis au moment du pick up, je devais cherché un taxi ou me débrouiller a 23h du soir a Casablanca

La voiture est nouvellle, rien à signaler . Le seul problème l agence n'a pas de bureau à l'aéroport

Bon prix et bon service à la clientèle

They refused to give me the car pretexting that my credit card is not working, although I have an international credit card with a limit higher than $10,000. Over the past years I rented a car many time and this was the first time I have been refused a car. You should seriously filter your partners as I am suspecting your partner of wrong doing. I am wondering how much cancellation you guys got from this partner. I managed to book another car from one of your partner’s competitors and surprisingly my credit card worked perfectly as you can see on the attached pictures. I already opened a case for that.

they charged me extra 120 dollar for extra insurance

Unfortunately, it was a really bad experience in all respects. At first, I waited two hours to receive the requested car. When I came to the counter, the employee told me that the car was not available right now and would come soon without expressing any apology about that . After waiting for an hour, he informed me that the car had arrived. Upon checking the car, I found that it was manual not automatic, as I requested in the reservation! I refused to receive it for this reason, and he told me that another car would arrive soon. After another hour, an automatic Prado arrived finally, but in a disgusting condition. The smell of dust fills the car from the inside, I can clearly see the dust in the narrow places, the outside of the car has traces of itching on all sides, after a 7 hour flight and airport procedures for 2 hours and waiting for another 2 hours with kids at the miserable rental office I had to accept this buggy. That's not all, 4 days after receiving the car, a tactful employee from the office in Casablanca contacted me telling me that the papers of car I received would expire in two days, and I should be handed over another car! I do not know how this car was delivered to me, but I did not mind because the replacement car, as he told me, will arrive at my place of residence in Marrakech, and it will be new, and I am the first user of it, and it has already been. After two days, another impolite employee contacted me from the company's office in Marrakesh, asking to send the location of my residence via WhatsApp to send the car, and I shared location as requested. After several hours, he called back to inform me that the site is not clear and that the driver does not have internet access to reach the site and asks me to speak with a local resident in the area to know the address! When I refused his request, he informed me in a clear threatening tone replacement car was new, if I did not forward the call to someone, he would not be sent to the car!

Very professional company; the car was clean and ready.

Good Service!

Good Service!

The car exceeded my expectations since it was brand new with 29Km only. The counter staff were very professional & helpful. The whole process & paper work took about 10min.

It's my second experience with QEEQ & it's been amazing so far. I will always use the App.

Personne pour m accueillir a l arrivee. J appelle et la fille arrive 30mn apres elle m emmene dans un endrait "glauque" du parking de l aerport et j attends 40mn avec plein de types loiches qui tournent. Elle me demande en plus de l argent. Au final on le fait un contrat sur le capot de la voiture et au moment de prendre la caution avec leur tpe celuici refuse toutes mes cartes. Resultat: je vais ds le terminal et loue une voiture un peu plus chere autre part j ai perdu presque 2h dans l operation. Le prix c est bien mais ca ne fait pas tout. Vraiment une tres mauvais experience.

It was perfect for what I needed

The process was smooth

The vehicle was terrible, very noisy with more than 180k. I waist 90 minutes to have another car, I paid an extra 50 euro and the 2nd was horrible too, AC very weak and noisy, no power, gear problem.

j'ai loué une Renaud Megan ou similaire, malheureusement j'ai eu droit à une Dacia Logan, j'etais obligé de débourser le double pour avoir une C Elysée entrée de gamme, je suis vraiment insatisfait du prix et de la manière que ADD Car a gérer ma réservation...à fuir cette compagnie.

Don’t rent there! Adel is a ripoff agent. The gas station put the wrong gas in the car, the car stopped working. Adel charged me $2000. I asked him for the repair estimate to submit for the insurance company so I get reimbursed he never did! The insurance won’t process my claim without it. عادل كذاب ولص

La voiture était neuve et de catégorie supérieure. Rien à redire sur le service ou la voiture. Personnel sympa en prime.

The front desk was so professional. Good costumer service.

I liked the price and the mobile app is excelent