Car adequate
Serivice good
Car NOT provide with full tank. Actually Empty
Shortage of gas locally meant a stressful 45 mins after pick up looking for a gas station. This was not acceptable after a transatlantic flight with 5 tired people
“Quick rental pick up and drop off. Car could have been in better condition.”
About Thrifty:7.0/10
The car had 78000 km on the clock. There was a clear noise from the front when turned. I suspect the steering rack is worn. I would have expected a rental car not to have such issues.
The counter staf were not aware of Platinum cover I had and tried to sell me additional cover.
The Avis team stayed behind to welcome us and our booking into Sydney as we arrived with 10 mins till the car hire place closed. We were tired and worried that we missed it, but they were amazing and supportive.
About QEEQ:7.0/10
I tried in advance to ensure there was a baby seat and even called Qeeq on the inquiry line. No assistance on the matter. Relieved that there was one when we arrived. I guess as a parent, you want a guarantee when arriving late.
A lot of upselling and add ons at the desk especially various insurances. Upgraded to premium at extra cost. Car was tired, 31k + miles, windows didnt shut properly. Rattles from back of car.
The car was not very clean, had a cracked windscreen which we didn’t notice until the following morning. It also had no parcel shelf. When you collect a car at Orlando you do so in poorly light multi story car park.
The car had done 44000 miles and wasn’t pleasant to drive.
We have hired lots of cars in the USA from ALAMO, DOLLAR, AVIS & HERTZ and that was the worst.
About QEEQ:10.0/10
QEEQ was the cheapest platform and very easy to navigate.
We were a little confused at pick up as we came to the airport by private car. We found the pick up point but thought we were at the wrong place as it said it was for gold members dropping off. As there was a queue we couldn’t ask a staff member and a person in the queue told us we were at the wrong place. Some clearer signage would have helped us
Mucha cola en los mostradores para recogida,y poco personal atendiendo(solo 2 personas).
Mucha seriedad como compañia.Atención perfecta,tanto en mostrador de recogida como en devolución.
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