Trying to change the booking time took some resolving but we got there. The car had lots of scratches all around, which is fine but please indicate them rather than asking me to do it! The car was fantastic highly recommended exceeded my expectations
No car was available upon arrival. This was after spending 1 hour in a line upon entering the building before the transaction was even processed.
Then a further 1 hour before a car was made available. Next to zero of communications from any staff on duty. Never again!!!
A lot of upselling and add ons at the desk especially various insurances. Upgraded to premium at extra cost. Car was tired, 31k + miles, windows didnt shut properly. Rattles from back of car.
Fue muy largo el tiempo de espera, y el traslado hacia el aeropuerto después de la devolución fue muy malo ya que el autobús estaba con demasiadas personas, y la empleada del mostrador me dijo que el seguro que se había adquirido no cubría los daños de terceros por lo que me vendió otro seguro
La espera para recoger el auto fue de 4 horas, totalmente desproporcionado. Solo tenían 3 personas atendiendo para más de 100 esperando, y por lo visto es la práctica habitual de esta compañía.
“El seguro extra que me cobraron hicieron que en general la renta fuera mucho muy cara”
About Thrifty:8.0/10
Espere más de 1 hr para el carro.
Aunq yo había contratado todos los seguros me cobraron $32 dls más de otro seguro que no incluía en la cobertura que contrate
“Pain in the ass getting the car at LAX from thrifty”
About Thrifty:8.0/10
Thrifty’s LAC office is closed due to covid. They didn’t say so on the reservation. Thrifty had a sign that said they were closed, but didn’t tell me I needed to go to Hertz to pick up the car. Better communication would be helpful!
About QEEQ:7.0/10
Stop making me sign in every time I use the app! Remember me!!!!
Best price for LAX. No pushy sales tactics, no problems at drop off, all very smooth and professional. Got to choose any economy or compact car I wanted.
About QEEQ:10.0/10
Booking was smooth, best price and notifications emailed to me when anything needs to be done.
Didn’t have a van so gave me a pickup or told me to drive to another location that might have a van at 11pm after a 12hr flight. Made our house move very difficult.
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