CAR RENTAL REVIEWS ON THRIFTY AT TORONTO AIRPORT, YYZ

Car was not ready on pick up hence I paid for a 3rd day unnecessarily

The vehicle was in very good condition and the staff were really helpful through the process. Definitely recommended.

The price compared to the service is very good. Very convenient platform, definitely will use it again in the future!

Quick and efficient pick up and drop off

Great price. The price protector works great and saved me few bucks :)

Dostaliśmy auto z wyższej półki. Lepsze, większe i wygodniejsze, za te same pieniądze.

予想していたより良い車だったが、タイヤの空気圧が左右で違っており運転には支障はなかったが警告ランプが付いていたのが気になった。 リモコンキーが日本の仕様と違っており後ろのドアやトランクのキーを解除する方法が分からず苦労した。鍵の受け渡しの時その辺を説明をしてくれると助かったのだが。 また、返却した際、隣の駐車場に間違って返却してしまいカウンタースタッフに応援を頼んだが、頑なに断られ自分で運転して来いと2度も言われ悲しかった。駐車場からうまく出せなかったのでお願いしたのだが頑なに断られた。無理に駐車場に入らなければ対面の道路付近に戻すこともできたので、そうすれば良かったと後悔した。 カウンタースタッフではない人(多分駐車場の係員)が親切に助けてくれたので何とか元の場所に戻すことができ、また飛行機にも間に合った。彼が助けてくれなければ予約していた飛行機に乗れず日本にうまく帰れなかった。今思い返しただけでも冷や汗が出る。カウンタースタッフの対応には頭に来たが、係員のおじさんはとても親切だったので救われた。この方には心よりお礼を言いたい。

質問にはメールで比較的早く答えてくれたので、安心できた。ピアソン国際空港は広いのでカウンターが何階にあるのかを示してほしかった。

Dirty car inside and out

Please have the cars cleaned inside. Seats had stains and dirt on them along with trash inside the storage

We did wait a long time to get our car as there were two customers ahead of us and their process was far lengthier than ours. There was only one customer service person working and this greatly slowed the process, but her handling of each group was excellent. Despite the 5-6 groups waiting for service she remained calm and gave her full attention to each of us. The car was great.

Had to wait over 2hours from when I arrived at the counter to when I finally got my car. They didn’t have any cars available so I had to wait for one to arrive. They did end up giving me a larger size vehicle but that’s probably because they had no other options.

Easy to use

The car was late and the desk was hard to find, sign hidden behind a column. The car was low on fuel compared with the documentation

Terminal 1 car rental is closed in Pearson but no signage mentioned that. Would be helpful to update those signs.

Everything went extremely smoothly. when you are tired from a long 12+ hour flight you really appreciate facing absolutely no hassles, everything is exactly as was promised. Except for the free upgrade - that was not guaranteed, just a nice surprise.

everything was just as predicted. The price drop worked - I saved about $13! The only thing that was different from the site is that I was told that I MUST obtain an international license. they never asked for it at all, I needn't have gone to the trouble of obtaining one.

The car was in good condition. The employees were kind and happy to serve us. Everything went smoothly.

Good as usual.

Added 2 additional drivers added at pick up with no issues.

Very recommended. Easy check in n check out. Excellent car condition. Excellent staff.

everything was good

Steering is kind of shaky

The car had 78000 km on the clock. There was a clear noise from the front when turned. I suspect the steering rack is worn. I would have expected a rental car not to have such issues. The counter staf were not aware of Platinum cover I had and tried to sell me additional cover.

Car was brand new and larger than expected

Team was incredibly helpful and understanding of my concerns

I was truly disappointed that at time of drop off Thrifty refused to provide a local ride to my work (less than 3 km), even though it is indicated they provide pickup and drop off rides to their customers at their website. The staff simply indicated that they are busy and cannot provide rides at time of drop off! I had to hire a taxi for $15.. Also, instead of a pre authorization for a deposit, Thrifty had already charged me $350 for a deposit which I have not yet received back post 4 day.

Receiving my deposit within 1-2 months is totally not acceptable!