QEEQ CAR RENTAL REVIEWS

Nice and easy rental

Comprehensive service and new condition！

Comprehensive service ，very nice！

Excellent. Very nice Counter lady.

Terrible experience. They charged for a tiny scratch at the bumper 250 euros, that can be fixed with a 10 euros spray. But they will never fix it anyway because the car has multiple scratches from previous users. Even if they have to charge a 50 euros fee would be acceptable. But is was obvious that the car had in the past a major accident and was dangerous while driving because the whole car was trembling with a speed of only 60km/h. The treatment was so unacceptable that they lost a customer. They didn’t even share a price list for any damage but charged at will. I am sure that if I move legally I will get a large sum back.

Easy rent cars was great

Good service, so convenient!

Excellent to help, make me convenient!

I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.

The booking was easy to use. I used the live chat to notify Budget my plane was running half an hour late. At first I didn’t think the customer service staff helped me but in the end she notified the local Budget agent, which was great.

Wait so long time to pick up the car but overall the experience was good.

I like renting a car from Alamo, because their custom service is quite good in US, but this time I hired in UK and again, their custom service was pretty high standard and I am not sure if Scottish ppl are so helpful or what, their quick service and manners were great. What I was surprised was they called us after I went a car while I was waiting for my flight.... everything was so quick and smoothly managed. I am very happy with that.

I have to say thank you for quick response when I needed to cancel my bookings and confirm with me few times to make sure it has been cancelled or not. Appreciated that.

Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.

We booked a Toyota RAV4 but EasyRentCars booked a Hyundai Kona with Europcar. These are different class cars! EasyRentCars customer service said that they will refund the difference and to call once we drop off the car. So we did and then the customer service said that I should send the invoice and credit card payment. So it turns out now I have to deal with all the bureaucracy. I got a small car and had to squeeze my luggage, paid too much and now have to handle the paperwork. This is bad service. I should have been refunded or given another car on the spot.

Waited a long while for shuttle and also to get our car as the pick up location was not at the airport but off-site. We also had to make a local call to contact the company for a shuttle and that means overseas call charges for foreign visitors like ourselves. When we picked up the car and asked for the company to mark out all the scratches, they said it was our responsibility to take photos and accept the car, which already had scratches all over. They claimed that they already had a database of the car's scratches before handover (which they did not show us as they did not have it available then), and the onus was on us to do a comprehensive 100% check capturing pictures of all scratches (hard to do after a 14-hour flight!). When we returned the car after completing the rental, they claimed that we had caused some new surface scratches on the bumper even though I was not involved in any accident, and suddenly they made available a tablet showing the pictures of the pre-existing condition of the car before rental. We were made to pay an excess of $4000 before we were allowed to go catch our return flight, and the attitude of the counter staff was rude and terrible in the whole process, basically holding us back from leaving. Have shared the story with Easyrentcars on the pain points trying to claim back the partial excess from the so-called damage repair costs for the surface scratches which are just a few of the many across the car. Won't rent from these guys ever again and would recommend all NZ visitors to avoid renting from them. Unethical behaviour.

Appreciate Easyrentcars helping me claim back the partial excess, especially since the car rental company did not want to respond to me on how they have repaired the vehicle and how much it cost even after 3 weeks. Find it unbelievable that they actually repainted the whole bumper to cover up the scratches and it costed them around $1000 (see attached photo for scratches at left corner of bumper). But really big thanks to Easyrentcars for helping me close the case with the rental company and move on.

The car was great .

Everything was perfect

The staff at picked up location tried to add more insurance even I already purchased from easy rent car.

Great service, great car. Even when we called to extend the rental time period, the extension was reasonable and affordable. :-)

Great customer service and easy access!

The car was older than we expected, and the GPS did not have english capability; it was all in Japanese, and those who worked at the car rental agency couldn't fix it or swap to another car that had an english GPS. Brakes were also not very strong.

I was not able to contact thrifty by phone as was hoping to change my pick up location from airport to the city office.

First time user so was a little sceptical about arrangements but all went without a hitch ...so very happy.

Green motion is a high class off airport rental car establishment. The staff was friendly and the service was great. In and out in less than 10 minutes.

Easy rent cara makes renting a car an easy and enjoyable experience. They do all the leg work for you and make check in and out time friendly. I have used this ap on many occasions and have never been disappointed with the rental car place or the eaaebof using this ap!!

The car meet our expectations but the process to collect car may take up some time

Good service and keep it up

The water for the windscreen wipers was empty. A reversing light was out. More attention to these small things is important - suggest you develop a checklist for getting cars ready for clients. Your service people in Perth sold us additional insurance which we discovered an hour later was not needed. Now we are waiting for a refund. They didn't know who the underwriter was for the insurance. Very poor

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I booked a medium SUV and got small SUV

I booked a medium SUV and got small SUV