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Average rating on Hertz in Barcelona: 8.0 /10

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Premium | Volvo XC60 or similar
Reviewed: Thu, Jan 9, 2020
About Hertz: 8.7 /10
The car meet our expectations but the process to collect car may take up some time
About QEEQ: 10.0 /10
Good service and keep it up


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Compact | Seat Leon or similar
Reviewed: Wed, Aug 21, 2019
“Great, no problems.”
About Hertz: 9.0 /10
Great car, lovely to drive
About QEEQ: 10.0 /10
Easy to understand


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Premium SUV | Mercedes-Benz GLC or similar
Reviewed: Thu, Aug 8, 2019
“As Easy as it says!”
About Hertz: 8.3 /10
All went smoothly but long delay to get paperwork done and then had to wait for car to be delivered to pickup point. Great car.
About QEEQ: 10.0 /10
All was good and a good price.


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Economy | Opel Corsa or similar
Reviewed: Mon, Jul 8, 2019
About Hertz: 5.3 /10
No full check up of vehicle before handover. Car was dirty and full of scratches and delivery person was rude to clean up. Finally with lots of arguments vehicle was changed which was good. Again no time given to inspect vehicle and person on duty was not interested to mark damage. Also he wrongly mark shelf in car which was not there. On returning person mark damage on Tire but same was not ask to check on handing over time. Since full coverage was there which safeguard for charges due to negligence of Hartz team. Great learning while renting car

charlotte arrigoni

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Convertible | Fiat 500 Cabrio or similar
Reviewed: Mon, Jun 3, 2019
About Hertz: 8.3 /10
Nous avons eu un accidents le dernier jour de voyage. La voiture a été fortement endommagée, mais l'accident n'était en aucun cas de notre faute. Le constat le montre lui-même ainsi que les témoignage de différentes personnes. Le service assistance que nous avons appelé (de nuit) à rapidement envoyé une dépanneuse, et un taxi, et nous a expliqué qu'une autre voiture "nous attendait" dans un point de retrait proche. Tout semblait simple et organisé. Seulement, le lendemain en arrivant au point de retrait Hertz, le monsieur nous informe que la caution a plus que doublée ! (pour un montant de 400€) Il nous est impossible de repartir en voiture si nous avons pas ce montant sur le carte (du conducteur précisément). L'accident, encore une fois n'était pas de notre faute, et nous avions encore une journée de loc prévue. Nous avons donc été punis pour une faute non commise. Aucune compassion, aucune aide pour trouver une solution!! Nous nous sommes retrouvé à l'aéroport d'Alicante en Espagne, sans moyen de retour, alors que nous devions être à Barcelone le soir même pour prendre un avion, retour en France. En plus du pris de la location, nous avons du aussi payer le retour en BlaBlaCar, ainsi que différents transports qui n'étaient pas prévus au début de notre voyage. Le monsieur a trouvé pour seul excuse "le service assistance Hertz est une autre compagnie qui n'a rien a voir avec nous" ! Haha, ce n'est pas notre problème !!! Mauvaise fin d'experience, dommage.
About QEEQ: 8.0 /10


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Convertible | Opel Cascada Cabrio or similar
Reviewed: Mon, Jun 3, 2019
“Damaged car and tried to get us to upgrade our cover!”
About Hertz: 3.0 /10
The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful


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Compact | Toyota Auris Hybrid or similar
Reviewed: Thu, May 30, 2019
“Brilliant honeymoon”
About Hertz: 9.3 /10
The guy on our return was quite rude. The way he drove the rental car, the way he accused us of damaging the car. The Canadian guy when we arrived couldn't have been more friendly and helpful.
About QEEQ: 10.0 /10


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Intermediate | Ford Focus C-max or similar
Reviewed: Sun, May 26, 2019
“Excellent smooth process.”
About Hertz: 9.3 /10
Great customer service didn't have to wait. Would defiantly book with you again
About QEEQ: 10.0 /10

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