SAPPORO CAR RENTAL REVIEWS

Contact with car rental company was excellent with choices of various social networking app like Whatsapp, LINE, etc. Car model was as booked, though it’s one of the older model with no car play or USB charging port. Pick-up and drop-off was a breeze and staffs are very friendly and helpful.

QEEQ offers really good rates and booking is east and user-friendly

Perfect score. Affordable prices, top-notch service. The process of picking up and dropping off the car was very smooth with no issues. Will definitely use again next time I visit Hokkaido.

easy flexible, staff can speak mandarin

good

Excellent service

The staff was friendly and good-looking.

When returning the car, there were some scratches on the bumper that didn't affect anything, but they charged me 120,000 yen. Total rip-off. I suspect the car was already like that when I picked it up, but unfortunately, I didn't take pictures then. Plus, the car didn't match the booking.

Excellent service

have to contact them to pick up at bus stop 98 and smooth registration process. Staffs are nice and quick to load the bag into the car .

offered valuable car rental and easy booking process.

全体的に待ち時間も少なく手続きもスムーズでしたので快適な旅となりました。 ありがとうございます。

受付店舗の電話番号を探すのに少し手間取りましたが、予約申し込み自体は問題なったです。

Acceptable

Average experience. I had purchased insurance through the rental platform but they claimed they could not find it at the pickup location. After showing them my insurance document, they seemed a bit unhappy.

The store is excellent, both pickup and return are efficient, and the staff's service attitude is great. It made our self-driving trip very enjoyable.

Apart from one staff member in a red uniform whose lack of smile and stiff conversation made me somewhat dissatisfied, the other employees were very friendly and had a good sense of service. Moreover, the car I received was different from the one I booked, and the store didn’t explain this when I picked up the car. It wasn’t until I returned the car and inquired that the staff said it was because the original model didn't have snow tires, so they replaced it with one that did. I bought insurance at the store, but when I called to discuss return details, the staff initially claimed we hadn’t purchased any insurance. It wasn't until I insisted she check carefully that she realized we had full coverage. This is my experience feedback.

Helpful customer service, but the car was outdated (no rear-view camera, no cruise control, no USB ports, no Bluetooth).

Excellent

Excellent

Friendly and good service with instructions.

Check engine oil warning light came on after two days. The gas station attendant helped me call the rental company to confirm the type and added oil. Feels like the inspection wasn't thorough enough.

電話がかかってきておりかえしたらQEEQで借りたむねをつたえたが担当者がわからなかったことがあり不安だったが問題なかった

高いシーズンは安いが2回目をかりようとおもったがそこまで安くない

The overall service was excellent, and the efficiency was high as well.

Staff were very helpful. They speak English and mandarin also