QEEQ CAR RENTAL REVIEWS

Excellent

Excellent

Excellent as usual

Excellent!

Giles was very friendly and went out of his way to replace a fuse to ensure our car chargers and GPS was working prior to leaving the facility. Best customer service I’ve seen in a long time. This man deserves a raise!!

They charge for cleaning €10, I didn't like that

All good as a budget option.

Easy and excellent to use

Yes I actually extended the rental period to Aug 18th. Great experience. No problems about this quite straight forward.

Great hope to use it again soon.

I like your promotion

Easy and quickly

Great experience from start to finish. Friendly staff all over. It was very easy to extend the booking, over the phone. I highly recommend them. Also having a model guaranteed option is great since you avoid the “or similar” trap where you always get an inferior car than expected. Only slight issue was the wait at pick up because there was only one person at the counter and customer before us was taking his time as if he was all alone. Not europcar’s fault

Great booking platform so much better than the rest ( wisecars for example is a nightmare ) and very competitive prices and easy to use. Love the fact that you earn points too.

team was great in helping out! thank you ezu team!

Despite I dropped the car back during office working hours nobody showed up to inspect her. 8 hours after I returned her, she was still not checked in. I had to call the office to remind them to check in my rented car.

Great service and nice and clean car - even got an upgrade and great tips on cheaper fuel.

The customer service and the information provided on international driving license were incorrect and therefore very confusing. I needed to call the rental company myself to get the correct answer. Otherwise happy with the booking platform.

I will never rent from them again!

El coche olía a tabaco. Una puerta del coche estaba mal, hacía muchísimo ruido al abrirla/cerrarla. Muy incómoda durante todo el viaje. El bus de cortesía que me debía llevar desde el aeropuerto hasta recordgo, tardó 25 minutos

El vehículo era de 2019 y tenía un fallo mecánico. No estaba en perfectas condiciones

The car straight up showed an alarm from the tyre pressure captors, which the staff disabled claiming it was an issue with the captor. A couple of hours into riding the car and begin far from the pick up location, I start getting random alert messages about front assistance and other brake related warnings, WHILE RIDING. When I went digging into the car's status messsages I find out that service is 5000KM LATE. A totally unacceptable situation, so I sent to the nearest Hertz agent and found a person who wanted to send me back with the car claiming that he could change the oil if I wanted but that's it.... Upon insisting that I would NOT go back with an unsafe car and needed a replacement. He was not getting any support from his management, but eventually managed to give me an equivalent Hyundai that was there (and still dirty). This 2nd car did not have all the warnings flaring up, however it was almost a 100000km old, the clutch was sloppy, the brakes were almost non existent and required extreme anticipation on the road. Not mentioning all the dents and scratches all over it. Both cars were completely lacking engine torque and were absolutely ridiculously slow when the road would take a slight climb up (which is.... everywhere in Croatia). I believed that a company like Hertz would be a safe choice, it was a truly awful experience and I never felt so unsafe in a rental, all while being in a foreign country with notoriously dodgy roads. I would be happy to file a claim for any sort of compensation from Hertz, but it seems they are dodging any responsibility and I don't care about a compensation in Croatia only, I picked up Hertz because it's an international company.

Pick up was weird as nobody new what van or company was picking us up. i called them twice and the van was at the airport all along with a little EZU on the windscreen which wasn't visible. The staff were very helpful. I had left my drivers license on my scanner at work so they waited until i could organise a temporary one and dropped me off and picked me up to do this. They gave us water and laughed and sympathized. While the car wasn't the MARK X it was close enough. Drop off was easy as. I will definitely use these guys again

a fabulous way to book

The lady who helped me in Calgary was an absolute legend. She saw my back was hurting and helped me out with a more comfortable car. Made my journey 10/10

I dropped the car afterhours, keys were left in a boxmail but i never got a confirmation mail about it. Anyway, no news is good news

The car was just right for us. It had been cleaned thoroughly before we picked it up and it was exactly what we needed. Unfortunately there had been a problem at pickup, where we were told that they didn’t have any more automatic vehicles left at all. It was a bit stressful as I don’t drive manual, but eventually they sorted it out and we got the car that we had booked.

Good platform, easy to use.

Car was damaged - beyond what is acceptable from a reputable car rental brand And I am being charged 2 extra rental days - without any explanation!