They give my a damage car in right door there is damage and in the back
They say this is only car we have which is strange from big company
I am relay upset how they deliver the car in this not my first time i hire a car from them
Please note that and till them not to do for other costumer
Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients
About QEEQ:8.0/10
Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients
“Easy booking process clear . Price competitive definitely use again”
About Europcar:8.0/10
The car was booked before arrival. I arrived at kiosk . Service counter were told me that vehicle was not ready . Lady made a phone call to ask to get car ready. I had to wait with my 2 yr and 8yr for over 45mins i could see them washing car in the dark !!! Frantically . The vehicle was difficult to locate as its very dark . Returning was easy and straightforward
About QEEQ:10.0/10
Very good communication and helpful called service desk to say flight would be delayed. They responded very quickly. Brilliant service
The car I collected did exceeded my expectations, it was a Fiat 500XL SUV. Really thankful for the slight upgrade to compact SUV.
However, the vehicle has a rather small boot space, exterior not cleaned and a dent probably cause by previous users. This did not affect the overall experience much, but would have been perfect if met.
I booked a compact Toyota Corolla or similar but Toyota Corolla was unavailable.
I thought getting the car could be faster. The counter staff kept recommending last minute add-ons(gas refuel service) and car upgrades(which could be nice if the price is even cheaper). Hence. Counter staff needs to be more efficient especially if there are long queues, please keep it under 20mins each customer.
Return car was swift and perfect! I also manage to kept the vehicle clean and refuelled the petrol, thereby no problem at all. The car return lady at NICE airport return centre was extremely efficient and friendly. Please pay more attention or treasure such staff. She is a Chinese national and she really made my day.
About QEEQ:10.0/10
The booking platform was easy to navigate and gave me the best deal I could find at the moment, partly due to the membership I had to sign up too.
Didn’t manage to experience the price drop protector.
QEEQ.COM could have been better if the insurance coverage is better communicated to the car rental company. After all, customer still need to verify again at the counter even though I bought the full insurance package. Why can’t it be reflected on the car rental company’s system when we completed our booking on QEEQ.COM?
It would be the best for customer if QEEQ.COM can actively be involved in insurance claim and remain reachable contact 24/7 support. Customer really need the peace of mind when travelling overseas, the support received(after service) is paramount after booking is done on your platform.
Even though I did not need to do any claim this time, a little effort to support your customers is always appreciated.
The staff was really good and the pick up and drop process was hassle free. The cars Europecar rent is in fabulous and they always have good options that suit your requirement. Live Europecar.
About QEEQ:10.0/10
It was really easy to book the car everything was in details so had no question. The app has handy details for pick up and drop. The customer service was excellent as they really responded very well to queries and also helped in case I was unable to contact Europecar. Overall it was excellent experience.
Nous avons peiné à trouver le comptoir, apres 8h de vol, ce n'est pas agréable de courir dans l'aéroport. cependant nous avons été très bien reçu et une voiture en lien avec nos besoins nous a été confiée.
Un seul point au sous-sol ou une meilleure signalétique pour indiquer l'emplacement du comptoir serait bénéfique.
About QEEQ:8.0/10
Plateforme ok et plutôt Claire à comprendre mais cela ne remplace pas le contact humain car nous avons bénéficié d'un autre type de véhicule plus adapté à notre séjour.
I got a very clean and nice car, but:
Tires were very used at the front and I got a fine from police.
One of the tire was punctured coarsely repaired.
I had to replace both tires at the front, as per regulation after having called Europcar. 3 months after, I still didnt get any feedback from them.
Very disappointing.
When they give the car to you they don’t check anything even if the car is damage, but when you return the car they check each and everything, thanks god I have checked before and took picture on my mobile. When I returned the car they ask me to pay for the damage and after I saw him the photo , he said ok
Staff at Roissy airport agency very unpleasant and not accomodating. the car was very dirty (seats dirty and dog fur inside) and car body very damaged (10 existing damages). at middle travel, the car had a lack of oil so we have to find europcar in Brive for filling.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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