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EZU, Queenstown Airport Car Rental

EZU 2000+ ratings, 13 reviews

Queenstown, Otago, New Zealand

6.8 / 10 Average

EZU - Queenstown Airport Information, Car Rental Instructions & Policies

Store Location

234 Glenda Drive, Frankton, Queenstown 9300, New Zealand

Telephone

+64 212863456 / +64 210438288

Pickup from Branch or Car Park & After Hours Pickup

The EZU - Queenstown Airport car rental location is located out of the airport

Please contact the staff to pick you up to EZU - Queenstown Airport car rental when you arrived.

Please contact the location when you arrive,then cross Gate 1 and the pedestrian crossing, staff will assist you with pickuping in the parking lot.

Return to the Store, Car Park or Key Box & After Hours Return

Please contact the location in advance, and staff will assist you returning the car in the parking lot.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
NZD 1500-200030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: UnionPay, Visa, Master

UnionPay Visa Master

DinersClub,JCB,Discover,AMEX are not accepted.

Car rental with debit cards is also accepted and listed as below: UnionPay, Visa, Master

UnionPay Visa Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
NZD 30/day
capped at NZD 30
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
NZD 6/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
NZD 30/day
capped at NZD 30
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
NZD 30/day
capped at NZD 30
Tire chains rental
Tire chains rental
Prices and inventory depend on local stores.
NZD 40/day

Cross Border

To be updated

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.9 mi from Queenstown Airport

Hotels

1.3 mi from ASURE Gateway Apartments

1.3 mi from Spa B&B

1.7 mi from DoubleTree By Hilton Queenstown

Other Landmarks

4.6 mi from Shotover River

FIND ME A CHEAP RENTAL
Map view of EZU Store Location
coordinates: -45.0147531649 168.756659784

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 6.8 / 10 Average

  • Vehicle condition: 6.6
  • Vehicle cleanliness: 6.6
  • Spaciousness: 8.1
  • Counter staff: 5.8
  • Pick-up location: 6.0
  • Drop-off location: 7.5
  • Pick-up time: 10-30 mins
  • Drop-off time: 10-30 mins
  • Valentin Kettu

    Queenstown

    10 /10 Excellent

    Reviewed: Saturday, September 19, 2020

    Great services, car wasn't 4x4 but they gave us chains for free. Would recommend
    Read More >
  • K.P.Murphy

    Queenstown

    8 /10 Very Good

    Reviewed: Saturday, September 19, 2020

    Pick up was weird as nobody new what van or company was picking us up. i called them twice and the van was at the airport all along with a little EZU on the windscreen which wasn't visible. The staff were very helpful. I had left my drivers license on my scanner at work so they waited until i could organise a temporary one and dropped me off and picked me up to do this. They gave us water and laughed and sympathized. While the car wasn't the MARK X it was close enough. Drop off was easy as. I will definitely use these guys again
    Read More >
  • s.ponce

    Queenstown

    9 /10 Excellent

    Reviewed: Saturday, September 19, 2020

    team was great in helping out! thank you ezu team!
    Read More >
  • Mrs Gumboot

    Queenstown

    7.7 /10 Good

    Reviewed: Saturday, September 19, 2020

    The booking process was really easy and we got a great deal for our 3 days in Queenstown. On pick up, it took several phone calls to contact the pick up staff (which makes complete sense once you see how busy they are). Once pickup contact was established everything ran smoothly and the staff were very friendly. The first car was terrible, something was wrong with it, screeching and sounded sick. A phone call on the second day secured a swap vehicle and this was most appreciated. We were upgraded to a better (bigger) vehicle and this ticked all the boxes for us and we were more comfortable taking the drive over the Crown Range to Queenstown. Note: initially the documentation said we would need to pay $1500 deposit with a 30-60 turn around with the refund. That caused a bit of stress. This was not the case. We paid $500 deposit which was refunded when we returned the vehicle.
    Read More >
  • Anonymous

    Queenstown

    8.7 /10 Very Good

    Reviewed: Saturday, September 19, 2020

    We had to wait for some time to be picked up from the airport when we first arrived. That might have been due to covid and they not wanting to take more than 1 group at the time in the pick up van. We were given a bigger car than booked which was fine by us. Could have had a bigger office
    Read More >
  • Anonymous

    Queenstown

    7 /10 Good

    Reviewed: Saturday, September 19, 2020

    We weren't very happy that we had to pay an extra $500 when we collected the car. This was refunded on drop off but still, nothing was mentioned about this beforehand, and this is a lot of money to us.
    Read More >
  • Khush

    Queenstown

    5 /10 Average

    Reviewed: Saturday, September 19, 2020

    We waited at the airport for more than an hour as they sent the shuttle to Christchurch even after checking our booking, we had to call them more than 10 times to get a ride from the airport to the rental place. the most worst part it was my birthday and clearly told them about it. When we arrived at the rental place they said they don't have the car we have booked so we have to compromise with old Toyota Highlander. Reception lady said they can refund our money or take highlander or YOU NEED TO PAY $70 MORE to take the same car you booked as the price is gone up. (discount has been taken of). We said We booked in an advance and paid for it but was told we booked through different website and they do not care. We had to pay $70 extra to rent the same car we booked in advance and which was already paid. Moreover We struggled for 3 hours to get everything sorted. Worst service ever. Hope this will change something and hoping to get someone to look into it and at-least apologies.
    Read More >
  • Anonymous

    Queenstown

    7.3 /10 Good

    Reviewed: Saturday, September 19, 2020

    Car was not very clean but drives well.
    Read More >
  • R.kennedy

    Queenstown

    5.7 /10 Average

    Reviewed: Saturday, September 19, 2020

    The fact we are not getting the $1500 bond back for a month is disgusting. The snow chains provided were too big and the staff member who checked us in could bearly speak English which meant we didn’t understand alot of what was said. We also purchased insurance and were then told that regardless of the insurance if anything happened to the car we were liable.
    Read More >
  • Anonymous

    Queenstown

    2 /10 Poor

    Reviewed: Saturday, September 19, 2020

    EZU tried to cheat the airport by picking us up outside of the authorised pick up zone. They asked us to lie and pretend we were 'friends' to doge the pickup fee they had to pay. We cancelled on the spot. They have received an official warning from the airport.
    Read More >
  • C.Kumar

    Queenstown

    3.3 /10 Poor

    Reviewed: Saturday, September 19, 2020

    It was a very pathetic experience with EZU. There was an incident with the GPS for which I paid $40 cash and just didn’t get a chance to use it because the GPS dropped and screen cracked. I informed Grace of EZU that this has happen the very first day and upon returning the vehicle I was told by Frank of EZU that I will be charged $300. I told Frank that I won’t be paying a single cent because it was not my fault the the GPS fell down as it was installed on the glass by EZU employee. I should get a refund of $40 as I was not able to use the GPS at all and informed Grace on a good faith. I used my mobile for navigation for the entire trip. Also I got a vehicle which had scratch and informed EZU of the same before driving the car off their drive away and the response from EZU is that we are aware of the same.
    Read More >
  • J.Frary

    Queenstown

    6.7 /10 Average

    Reviewed: Saturday, September 19, 2020

    Long wait for ca.
    Read More >
  • J.Hardman

    Queenstown

    9 /10 Excellent

    Reviewed: Saturday, September 19, 2020

    Got what I wanted, need a 4x4 in NZ so worked well
    Read More >
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