AVIS - New York Jfk Airport Information, Car Rental Instructions & Policies

AVIS provided an old Jeep instead of a Ford Escape as I booked. Similar, but the price should be different. The condition of the car is acceptable, but lower than our expectation. The counter stuff looks like not happy to serve.

El vehículo era de 2019 y tenía un fallo mecánico. No estaba en perfectas condiciones

Se negaron a entregarme el auto porque el nombre en mi tarjeta de crédito no coincidía exactamente con el nombre en mi licencia de conducir

They made life easy for me . No stress

The car was a great size and we were thrilled with it.

To pick up the car took over an hour and was outrageous.

The Chevrolet tahoe doesn't have enough space for 4 suitcases and 7 adults as advertised. The trunk is small we folded a chair and had to put luggage on us while driving. On previous trips we had the wagoneer and Ford expidition and they were both better. The front windshield glass was given to us with a small but annoying crack.

Dropping off was not a pleasant experience at all. I had to slightly change my drop off date, to an earlier date, but AVIS wanted to charge a higher rate for dropping off the car early.

Avis was very nice

Established and trustworthy company.

I booked four days on the QEEQAPP and paid in full. Since I arrived three hours early, I had to add one more day, which incurred additional costs at the store. It wasn't worth it! The daily rate for renting five days is cheaper than four. Since I paid in two separate transactions, I missed out on the discount. So, for future rentals, I'll be more precise with my rental duration.

The order clearly stated that we would receive a tank of fuel and could return the car with any fuel level. However, at pick-up, they said we had to either return the car with a full tank or purchase a tank of fuel. Really disappointing, the service quality has declined since last year!

Very good

Very convenient

Very good

Picking up and dropping off the car was very convenient, no need to wait in line. For returning the car, just park it at the return point and place the keys under the windshield.

The staff at the Avis counter immediately asked if we wanted to upgrade to a Toyota Camry for an additional $10 per day after checking our order. Considering that the Ford Fusion model was already full-size, and based on our previous rental experiences, it should be spacious enough to fit two large and two small suitcases, so we declined. The staff then tried to sell us insurance. Given that we had already purchased enhanced third-party liability insurance on QEEQ, and we had our own personal insurance, we told him to stick to the package we had booked without any changes. The staff was visibly unhappy but gave us the car rental slip. I saw it was for a Kia, which struck me as odd since Avis is reputed to be on par with Hertz and isn't known for economy cars. Thinking I might have misread, we went to check the car and indeed, it was a Kia. Interestingly, unlike previous rentals where we were allowed to pick from a row of similar cars, this time it was a specific car with no choice. Moreover, this car had almost 28,000 miles on it, nearly 47,000 kilometers, making it very old. We have never rented such an old car before! We had rented from Dollar and Budget where cars typically had no more than 20,000 miles. Expecting a higher standard from Avis, we were quite disappointed. The car had multiple scratches on the rear bumper. I went back to talk to the staff, who said we should mention the scratches to the gate staff when exiting. Regarding the model, they said the Kia was the same class as the Ford Fusion, and a $10 per day upgrade would have gotten us the Camry. Because I didn't fully understand the staff's English and he was communicating via poorly written notes, it was hard to grasp his meaning, so we gave up arguing. We were also tired from a 16-hour flight and didn't think to call for help. We managed to fit our two large and one small suitcase, with another small suitcase in the back seat. Fortunately, there were only three of us. We felt quite unlucky to get such a worn-out car. The car was very slow to accelerate, frequently getting left behind on the highway and attracting disapproving looks. The worst was when it snowed and rained, and the wipers didn't clean properly, due to old wiper blades that hadn't been replaced! The side mirrors weren't heated either, causing them to fog up, obstructing the view of traffic behind. This made for a stressful driving experience! We had planned to drive it for 8 days anticipating snow in the East Coast, thinking a more expensive car from a reputable company would ensure safety, but it turned out to be the opposite. Avis truly disappointed us! When returning the car, we filled the tank at a gas station 3-5 kilometers from the return point, ensuring it was full by adding $30 worth of gas. However, Avis claimed the tank wasn't full and charged us an extra $6.59 for 0.5 gallons. In our past rentals, we always filled the tank before returning the car and never faced additional fuel charges. It's impossible for there to be a gas station right at the car rental return entrance, so it felt like a deliberate scam by Avis. We also weren't given a receipt showing the tank was 18.5 gallons full when we picked up the car. Given the small amount, we chose not to argue further. This sums up our experience with Avis and our disappointment. Since then, we've avoided Avis and tried Alamo, consistently renting full-size cars. The experience has been great; only one airport tried to sell insurance while the others didn't. We got to pick our own cars each time, once a Nissan SUV with only 6,000 miles, and another time a Camry with only 3,000 miles. It was a completely different experience from Avis.

The service was mediocre, making you feel like a low-priority customer.

The AVIS staff were extremely overbearing. They forced me to settle and withheld my car without informing me or getting my permission.

Having lived in the US before, I have some understanding of American society. Everything has rules and is very organized.

Our flight was delayed by 2 hours, so we called QEEQ to request holding our reservation. We quickly received confirmation that it was held. Thank you! It was very convenient to reach the car rental company from the airport terminal by following the instructions to take the shuttle train. The rental office is right at the ground floor where the train stops. The car was pretty new and had just been washed when we picked it up, which was very considerate. The Ford SUV was easy to drive and in excellent condition. The trunk had enough space for three large suitcases. Returning the car was very easy; we simply handed it over at the parking lot, where a staff member inspected it and gave us a receipt. The only downside was that the wait to pick up the car was nearly one hour long.

Unexpected charges appeared. Had to communicate twice to find out that there was an additional fee higher than the rental cost.

They forcibly added insurance without clear explanation and asked me to sign a poorly printed additional agreement, even though I don't understand English. The extra charges are still unresolved!

It's alright. Picking up and dropping off the car was fairly convenient

The cost is a bit high

Almost no waiting time for picking up the car, very quick.

No waiting; picked up the car as soon as I arrived at the rental store.

The process of picking up and returning the car is generally smooth and convenient.

Great service, very professional

Large company, extensive fleet, formal procedures

Excellent service

Poor attitude, forced additional insurance which cost over 50 extra dollars.

The staff at the rental car store provided very poor service.

The staff were a bit lazy and did not follow the queue order for car rentals.

No lines, very friendly service

The car rental company requires a credit card for the deposit; debit cards are not accepted.

They automatically added extra insurance when I picked up the car, and were impatient when asked.

There was only one employee at the counter who prioritized members, so I had to wait for an hour. I booked a RAV4 but got a Ford Edge instead. Despite having already paid through the platform, the store charged me again. It's been over a month and the platform still claims they are negotiating a refund. I don't understand why!

Good service, speed was quite fast.

Indifferent attitude

Customer service was quite good

Satisfied.

Average

Pretty good

Convenient and fast

You can pick up and drop off the car at airports, and even at different locations. This is extremely convenient because it's hard to get a taxi abroad. Having a car allows you to store luggage, visit friends and family, shop, and go anywhere you want. This company is truly fantastic!

Picked up the car at JFK Airport, quick process with no lines, very efficient.

The staff did not provide complete information about the car pick-up and exchange; their attitude was perfunctory.

Friendly and enthusiastic staff

Picking up the car was quite convenient, as we took the tram to get there.

I clearly told them no additional insurance was needed because I am familiar with the route, only requested Epass, yet they still added $115 insurance. It seems they are deceiving Chinese customers!

Overall quite satisfied. The first car was slightly old, and the tire got a flat halfway, but I promptly replaced the vehicle nearby.

We arrived at midnight, and there was only one staff member. We had to wait for 2 hours, which was highly inefficient.

Very satisfied

Excellent, very smooth experience

Very satisfied.

The pick-up and drop-off process was very smooth.

Returning the car was quick. They just asked if the tank was full and let me go without checking.

Excellent service from a major brand

Very satisfied

Very satisfied

Very satisfied, the vehicle was new and the one-on-one customer service was professional!

Very satisfied

When I arrived at AVIS, there were 10 groups of customers ahead of me (I say groups because 2 or 3 people might rent a car together, counting as one order), but there was only one counter open. About 10 minutes later, a second counter opened. It took about 15 minutes to process each customer, which was very slow, so I waited for over an hour. I hope AVIS can add more staff to speed up the process when there are long lines. Because there were too many people waiting and too few counters open, I didn't have a chance to check the car for damages when I picked it up. As a result, when I returned the car, they claimed I had caused scratches and was responsible for them even though I had not been in any accidents. Since my car had full insurance, I received an email from AVIS about the damage and am still waiting for further resolution.

When I arrived at AVIS, there were 10 groups of customers in line (each group might have 2 or 3 people with one rental order), but only one counter was open. About 10 minutes later, a second counter opened. It took an average of 15 minutes per group, which was very slow. I waited over an hour for my turn. I hope AVIS can increase their staff to speed up the process when there are many customers waiting in line. Because of the long queue and limited counters, I couldn't inspect the vehicle for damage when I picked it up. Later, AVIS claimed I had an accident and scratched the car, which wasn't true. Since I had full insurance, I'm now waiting for further processing after receiving an email from AVIS about the damage.

Smooth pickup and drop-off

Satisfactory

Overall very satisfied.

1. The location was easy to find, instructions were very clear when booking the car. 2. The process of renting and returning the car was very simple, especially returning the car. Initially, I thought it would take some time, but an African American guy just walked around the car, checked the dashboard (probably to see if the fuel was full), and then said OK, and it was done.