Pickup counter is located at KLIA Terminal 1, but it was not clear on the Voucher. We had to figure out after reaching there that we need to travel to T1 using bus to pick-up. Took ~25-30mins to reach, and another 25-30mins for car pickup. The car provided was old, didnt have Apple Car Play or Android Auto.
About QEEQ:10.0/10
Booking was smooth, would have helped to get more details on pick-up location
We were greeted at the airport arrivals exit with a clear sign and a smile. Walked to our vehicle close by and the formalities were clear and quick. The agent was completely flexible about our drop off point and provided helpfull information about various parking restrictions in addition to giving us some parking vouchers. Though the car was not new, it was fit for purpose and the service was possibly the best we have had from years of car rentals.
Airline problems, caused an inventory issue. Had to wait over an hour for a car. Grabbed a bit to eat, only one place on road/ground side . CLT is never going to be complete.
Finally got a vehicle, happy with anything. Exchanged it 24 hours later! Dirty interior windshield, rear seat belt fault, then tire leak.
Return to airport, and painless exchange, just an extra 2 hours lost. Wound up with a KIA Soul for 60 days, never was stolen.
I rented an SUV but we could not fit all our luggage in the trunk. We had 2 medium suitcases and 2 duffle bags but we could only fit 1 suitcase and 1 duffle bag in the trunk. It felt uncomfortable to leave our other luggage in the back seat when we parked in stops along the way.
About QEEQ:8.0/10
QEEQ staff were very helpful when we said our flight may arrive late and we may be late in picking up the car. They arranged with Dollar for us to do a late pick-up.
“Excellent customer service. Easy. Car needed a service though!”
About Keddy by Europcar:9.0/10
Counter staff were very efficient and helpful. Car was perfect , however the widescreen wipers were on their last legs and it was dangerous driving . These should have been seen to before left for hire
“new car, counter not at the airport but a schuttle took us to the rental facility, all self service.”
About Alamo:9.0/10
new car, clean.
About QEEQ:10.0/10
At the counter desk, i had to fill in all the required information, but they know this already because we gave it with the reservation. We forced to use the tablet and a service team was standing over there doing notting. I had appreciated they did the fill in or better reuse the information from the reservation. Took us 30min extra.
The car was exactly the same as mine at home so I could just get in and drive away.
2 pointers:
It would be really useful to include the cargo cover as we had to drive around for 16 days with our suitcases on view. Luckily no one was interested but not having one could encourage theft.
A mobile phone holder would be really useful for using Google Maps, etc.
About QEEQ:10.0/10
It was great on the whole, but didn't list itself as an Apex 3rd party so no one was at the desk to meet us and luckily the Apex staff arrived about 20 mins after we got there.
The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.
About QEEQ:10.0/10
Booking platform seemed good. I got a good rate when I booked and nothing better came up which was fine.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Rahul Dubey
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