PORTO CAR RENTAL REVIEWS

First time I have a good experience among all visited countries. Fast and polite front desk workers

Clear and direct

Satisfied

Overall service was excellent. Although they tried to persuade me to buy their insurance, they proceeded normally after I assured them I would take responsibility. However, I booked a Focus but was given a Polo. I feel like they should have provided a Golf instead, haha. That said, the car was very new and clean.

It's okay, Zuzuche is pretty good.

Nos sentimos estafados. Al recoger el coche nos dijeron que había que pagar un depósito de 150€. Además, al no estar la tarjeta de crédito a nombre del conductor, tuvimos que pagar otro precio distinto a lo que se nos dijo por internet.

Voiture très propre, peu de kilométrage. Conforme à la reservation. On a pas eu à se battre pour l’assurance qui avait déjà été prise avec QEEQ

Application toujours aussi fluide. Possibilité de prendre assurance auto très appréciable

Unlike my experiences in Spain or previous rentals, at the Porto ALAMO branch, it's self-service for the rental process. It was my first time doing it! I had to figure out how to fill out the forms myself and asked the staff for help when I didn't understand something. After about half an hour of effort, I finally completed the rental process.

Unlike my previous rental experiences in Spain or elsewhere, at the ALAMO store in Porto, the rental process was self-service. This was the first time for me! It took half an hour of fumbling with the forms and asking staff for help to finally complete the rental process.

It's acceptable.

A relatively affordable option with good value for money, even though everything feels expensive to us. Haha!

Supero mis espectativas

The service is acceptable, but the car condition is average.

Although located in a remote office building, the staff's attitude was good, and both pickup and drop-off went smoothly. The explanations regarding related matters were clear, and there were no attempts to upsell insurance or other extra charges. The onsite provided a Renault CLIO station wagon. At the time of pickup, the car's onboard computer indicated that its mileage had exceeded 190,000 kilometers. The interior was not only outdated but also dirty, with a burn hole from a cigarette on the driver's seat. The top of the gear shift knob was loose and detached, the dashboard coating was peeling, and worse, the tires were severely worn and cracked, which might pose a safety risk. During driving, the air conditioning barely worked, forcing me to open the windows even on highways. Otherwise, the car felt like a sauna inside.

Satisfactory

Excellent

Very satisfied

Excellent service

They aggressively pushed insurance sales during car pickup. When returning the car, we waited over 30 minutes for the shuttle bus to the airport, but it never arrived. They claimed there was traffic, so we ended up taking a taxi and reached the airport without any issues.

Excellent

The trip was delayed, and cancellation was not allowed, forcing an unwanted expense.