PORTO AIRPORT CAR RENTAL REVIEWS

Organized, email sent after check in and check out providing information. Staff really kind and helpfull.

I am very satisfied on how QEEQ proceed. Messages on pick up, drop-off and so on. Keep the communication in case of any problem. Great assistance. I can also add a comment about a booking I had with you in Marrakesh a few days before through my other email jonasdml@gmail.com when I had to cancel a booking and the assistance was great. As soon as I see QEEQ available in one our my bookings I will definitely give preference for you. Negative point: My flight for the booking 12578989 was delayed, the car company didn't show up and I didn't have assistance on real time, just to refund the insurance after all, but I had to get it sorted on my on when I was there. Thank you.

Satisfied

The car was ideal. A few dents, but to be expected. They did not try to sell excess insurance! This was a real bonus as I was expecting them to push us to buy excess, but they did not which was a real bonus. Staff were super friendly and helpful. I will use them again. The only downside was the droop off. We literally had to leave it by the side of the road outside the depot and drop the keys in a safe box. Not a problem really, but a little uncomfortable just leaving it in a public place. Otherwise, spot on.

Very smooth process. No issues other than return instructions. As we were returning teh vehicle out of hours, we received an email from Qeeq saying to contact Goldcar about how to return the vehicle. I would have expected Qeeq to provide those instructions themselves. But that was the only downside. Otherwise, pretty good.

Me parece increíble que no admitan el pago con tarjetas con el móvil y que te cobren el doble por el seguro de un día que por el alquiler del coche

La letra pequeña para la franquicia del seguro me parece un timo

new car, clean.

At the counter desk, i had to fill in all the required information, but they know this already because we gave it with the reservation. We forced to use the tablet and a service team was standing over there doing notting. I had appreciated they did the fill in or better reuse the information from the reservation. Took us 30min extra.

Satisfied

Insurance costs 60 euros per day

The reservation was good, it’s part of hertz but was still easy to find.

Good customer service so far

This was my first time using this rental company and also my first time renting an electric car. Overall, I was not satisfied with the service. Charging the car in Portugal was very inconvenient, and the rental company told me I needed to download a charging app.

Voiture très propre, peu de kilométrage. Conforme à la reservation. On a pas eu à se battre pour l’assurance qui avait déjà été prise avec QEEQ

Application toujours aussi fluide. Possibilité de prendre assurance auto très appréciable

Great service

Use QEEQ a lot, great sevice

Excellent service. Personnel efficace et sympathique. La voiture était presque neuve et impeccable

On adore cette application qui nous remets notre argent lorsque les prix de locations baissent avant la prise de possession!!

Unlike my experiences in Spain or previous rentals, at the Porto ALAMO branch, it's self-service for the rental process. It was my first time doing it! I had to figure out how to fill out the forms myself and asked the staff for help when I didn't understand something. After about half an hour of effort, I finally completed the rental process.

Unlike my previous rental experiences in Spain or elsewhere, at the ALAMO store in Porto, the rental process was self-service. This was the first time for me! It took half an hour of fumbling with the forms and asking staff for help to finally complete the rental process.

Process very smooth and fast especially drop off but need to spend more time to explain with more clarity charges and payments taken not clearly explained to me. CS not very accommodating if you dont book directly with company,wanted to extend my rental period but within 24 hour period but wouldnt do it and would charge a penalty and another full days charge. Took payment for toll and fuel deposit immediately when could have taken a pre authorisation as with the insurance.

Everything excellent all questions answered early and concisely will continue using platform but will think twice about hiring from Centauro.

The car is quite good, relatively new, but the service is problematic. Although their attitude in person was decent, I still haven't received the bill. The deposit refund is slow, charges are not transparent, and local insurance is forced upon you. Even though I refueled the car when returning it, the staff said the deposit would be returned within 48 hours, but I haven't even seen the bill yet, making it impossible to get reimbursed.

The car was quite good and relatively new, but the service was full of issues. Although their attitude in person was okay, I still haven't received my bill. The deposit refund is slow, charges are not transparent, and I was forced to buy local insurance. Even though I refueled the car before returning it and their staff said the deposit would be returned within 48 hours, I haven't received any bill and can't get reimbursement.

The car was almost brand-new, had CarPlay and standard things. Toll roads were well explained at the rental time.

Super cheap car rental, quick booking, end to end service with insurance. Best prices not to be found elsewhere.

Great service at pick up and drop off. Fab car. No complaints at all

Can be difficult to login otherwise very smooth

Excellent