Hertz, Auckland Downtown Car Rental

3% OFF

Store Location
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Auckland Downtown Information, Car Rental Instructions & Policies

Store Location

154 VICTORIA ST WEST

Telephone

09 3676350

Pickup from Branch or Car Park & After Hours Pickup

Pickup instruction is being collected.

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:30 -17:30	07:30 -17:30	07:30 -17:30	07:30 -17:30	07:30 -17:30	07:30 -17:30	07:30 -17:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 20 years old with charge of NZD 20 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Full driver's license issued in New Zealand

This option applies to drivers with local driving licenses, please present your local license at the counter.

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 12.59/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

NZD 17.25/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 14.95/day

capped at NZD 59.8

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 14.95/day

capped at NZD 59.8

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 14.95/day

capped at NZD 59.8

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Multi-island travel is still possible by making two separate bookings for the whole journey, one for each island. Single bookings that include rentals on both islands is no longer possible. STARTING ON ONE ISLAND, ENDING ON THE OTHER： Make your booking from where you plan to begin and end your journey. Please provide the details of when you plan to cross between the islands in the comments section of your booking including ferry date and time, without this information we are unable to guarantee a vehicle will be available for you. Book your ferry crossing early and check your rental agreement, if your cross-over date has changed call rental company 5 days before your ferry. If we are not advised of changes, we cannot guarantee a vehicle will be available. Vehicles must be returned to the original rental Island and we will charge a relocation fee of up to $1000 NZD + GST if this does not occur. The rental process remains the same if your rental involves travelling on both islands but starting and ending on the same. Please note you will be liable for the ferry cross over costs.

Ferry Transportation: Allowed

Hertz allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

Collision Damage Waiver Excess differs by car model:

NZD 4500-7200 for other car models.

NZD 5500 for Toyota Auris Hybrid-hybrid,

NZD 5500 for Ford Focus,

NZD 5500 for Mg Zs Excite,

NZD 5500 for Kia Seltos,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Ford Tourneo Connect Aut.,

NZD 5500 for Suzuki Swift,

NZD 5500 for Toyota Camry Hybrid-hybrid,

NZD 0 for Mercedes C180,

NZD 6001 for Description Not Available-hybrid--4wd,

NZD 6001 for Skoda Kodiaq,

NZD 7200 for Ford Mustang Gt,

NZD 6001 for Kia Carnival,

NZD 0 for Mercedes - Benz B-class,

NZD 5500 for Toyota Rav4 Hybrid-hybrid,

NZD 5500 for Nissan Qashqai,

NZD 5500 for Kia Sportage--4wd,

NZD 6001 for Bmw X3 4x4--4wd,

NZD 6001 for Ford Ranger--4wd,

NZD 6001 for Hiace 12 Seats,

NZD 6001 for Polestar 2-electric,

NZD 0 for Hertz Mystery Vehicle,

Theft Insurance Excess differs by car model:

NZD 5900-6900 for other car models.

NZD 0 for Toyota Auris Hybrid-hybrid,

NZD 0 for Ford Focus,

NZD 0 for Mg Zs Excite,

NZD 0 for Kia Seltos,

NZD 0 for Cubic Metre Van,

NZD 0 for Ford Tourneo Connect Aut.,

NZD 0 for Suzuki Swift,

NZD 0 for Toyota Camry Hybrid-hybrid,

NZD 0 for Mercedes C180,

NZD 0 for Description Not Available-hybrid--4wd,

NZD 0 for Skoda Kodiaq,

NZD 0 for Ford Mustang Gt,

NZD 0 for Kia Carnival,

NZD 0 for Mercedes - Benz B-class,

NZD 0 for Toyota Rav4 Hybrid-hybrid,

NZD 0 for Nissan Qashqai,

NZD 0 for Kia Sportage--4wd,

NZD 0 for Bmw X3 4x4--4wd,

NZD 0 for Ford Ranger--4wd,

NZD 0 for Hiace 12 Seats,

NZD 0 for Polestar 2-electric,

NZD 0 for Hertz Mystery Vehicle,

Third Party Liability Excess differs by car model:

NZD 5900-6900 for other car models.

NZD 5500 for Toyota Auris Hybrid-hybrid,

NZD 5500 for Ford Focus,

NZD 5500 for Mg Zs Excite,

NZD 5500 for Kia Seltos,

NZD 6001 for Cubic Metre Van,

NZD 6001 for Ford Tourneo Connect Aut.,

NZD 5500 for Suzuki Swift,

NZD 5500 for Toyota Camry Hybrid-hybrid,

NZD 0 for Mercedes C180,

NZD 6001 for Description Not Available-hybrid--4wd,

NZD 6001 for Skoda Kodiaq,

NZD 7200 for Ford Mustang Gt,

NZD 6001 for Kia Carnival,

NZD 0 for Mercedes - Benz B-class,

NZD 5500 for Toyota Rav4 Hybrid-hybrid,

NZD 5500 for Nissan Qashqai,

NZD 5500 for Kia Sportage--4wd,

NZD 6001 for Bmw X3 4x4--4wd,

NZD 6001 for Ford Ranger--4wd,

NZD 6001 for Hiace 12 Seats,

NZD 6001 for Polestar 2-electric,

NZD 0 for Hertz Mystery Vehicle,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

10.9 mi from Auckland International Airport

Railway Stations

0.6 mi from Britomart Train Station

Hotels

0.2 mi from Star Victoria Serviced Apartments

0.4 mi from Grand Millennium Auckland

0.4 mi from Avani Metropolis Residences

Other Landmarks

0.3 mi from Sky Tower

0.6 mi from Auckland Harbour Bridge

1.9 mi from Mount Eden Domain

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: -36.848107 174.759197

Location Images

The Rental Desk

Guest Reviews

Total points： 6.7 / 10 Average

Vehicle condition: 0.9
Vehicle cleanliness: 0.9
Spaciousness: 0.9
Counter staff: 0.9
Pick-up location: 0.9
Drop-off location: 0.7
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Anonymous
Auckland
9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
Yes, but my Hertz gold card membership was not conveyed to Hertz via Qeeq.
Read More >
Ivan Keppel
Auckland
6 /10 Average
Reviewed: Saturday, July 27, 2024
The vehicle was pretty good, but the store charged a Credit/Debit Card Surcharge, which I didn't anticipate beforehand, resulting in an extra charge of 2.18 NZD.
Read More >
Marsh Carey
Auckland
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
They warmly welcome customers and carefully explain driving precautions, especially highlighting some specific road segments. They also clean the car in advance and wait for customers to arrive.
Read More >
Hyman Wilde
Auckland
6 /10 Average
Reviewed: Saturday, July 27, 2024
Not the reserved model, but an older Korean car
Read More >
Nelly Johnny
Auckland
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The store is a 10-minute walk from the Sky Tower.
Read More >
Nick Arthur
Auckland
4 /10 Average
Reviewed: Saturday, July 27, 2024
We encountered a Chinese-speaking service, probably Chinese staff. They said our planned route was very difficult and rushed, not to trust Google's driving time, and that one tank of gas wouldn't be enough and we needed an additional 10 dollars of fuel. They suggested we could buy a full tank and return it empty. Lastly, they implied that our rental car was poor. However, the route was great, we had plenty of time, the car was easy to drive, and we only used three-quarters of the gas. Disappointed with being misled by our own people.
Read More >
Evangeline Den(n)is
Auckland
6 /10 Average
Reviewed: Saturday, July 27, 2024
The Chinese staff at the Auckland city pickup location gave a biased explanation about the full tank, leading to misunderstanding. I didn't know I had to purchase a full tank when picking up the car. I thought I just needed to refill the amount used when returning. I returned the car with more than 80% fuel, but they didn't refund anything. This method is deceptive as the car rental company always benefits since no one uses up the entire tank.
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Geoffrey Fanny
Auckland
2 /10 Poor
Reviewed: Saturday, July 27, 2024
They don't even deserve one star. It's a complete scam. I will never use this rental service again. Anyone who books a car may arrive a bit early to complete the process, yet they charged me over 600 RMB for just four minutes without informing me. It's extremely infuriating. The Chinese staff there would do anything for a commission.
Read More >
Thomas Sinclair
Auckland
4 /10 Average
Reviewed: Saturday, July 27, 2024
Satisfactory
Read More >
Armand Church
Auckland
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied! Perfect!
Read More >
Celeste Jack
Auckland
6 /10 Average
Reviewed: Saturday, July 27, 2024
Average
Read More >