“Remember there is no spare tyre in most modern cars.”
About ARNOLD CLARK:9.0/10
The only problem we had with the car was a flat tyre on the motorway. Which as the car did not have a spare tyre resulted in a three hour wait at the side of the motorway and we had get the tyre replaced at a cost of 204 pounds. As we had paid for zero excess this was refunded by the hire company. Some to think about when hiring a car. Arnold Clark were helpful and the service was quick and efficient.
The friendly professionalism of the yellow taxi (van) driver, on pick up and drop off was awesome.
I ordered a Kia Ceed, which is classed as a crossover SUV. The Toyota Corolla I was given, describes itself, in its manual, as a sports hatchback, and being a hybrid, carried batteries below it's rear seat and boot.
The resulting boot space was pathetic, barely accepting one large case. The second large case, and two smaller cases were placed along the rear seat, a dangerous option in the event of a forward collision.
At the end of it I feel like I’m walkinh into a trap set by Europcar after enticing me with attractive discount.
Even after paying for full coverage using QEEQ platform. The counter staff refuse to recognize and insist that I have to took up full protection with Europcar. The rate for Europcar protection is almost same as the car rental. End up I have to pay double.
Upon returning the vehicle, they charge me extra 1 day because I’m late by 32 minutes but they took more than 30 minutes to process my picking up. I don’t have proof when did I actually get my car but I’m quite sure when I get my car it’s over 9:30am but their system says my pickup time is 8:59am. And my return time they set at 9:31am. Just 32 minutes and I have to pay the full day of rental plus Insurance !!
Lesson learnt, be very very careful with Europcar. They will find all means to charge you and maximize their profit
About QEEQ:10.0/10
QEEQ has been helpful. After I complain about the insurance, the process a special discount for me but that is not enough to offset what I have to pay overall.
“I did not get the exact car but got a smaller one”
About National:10.0/10
I did not get the exact car but got a smaller one.
I booked a Nissan X-Trail but was offered the Nissan, Qashqai which is a smaller size, although they offered me a Citron D7 but i refused.
I booked Mercedes E class as the car boot space is quite big. However I was given a BMW330 or another alternative car which car boot space is even smaller. I had to send my big luggage to my accomodation by uber. BMW330 can only store 1 big luggage and one hand carry. It is very small as compared to Merc E class.
About QEEQ:8.0/10
Pretty easy to use Qeeq, comparable to other platform. The payment was smooth as compared to others. That what made me rent from Qeeq as my payment didnt get through a couple of times with another provider tho' I was using the same credit card.
My booking said GPS navigation would be provided, but this was not so. Tank was 7/8 filled although counter staff told me I had to return it with a full tank of petrol.
I was given a complimentary upgrade but was charged £2.75 extra when I dropped off the car, which was puzzling as the staff member said it was the difference between the car I ordered and the car I was given. It wasn’t worth quibbling such a small amount but should not have been the case. There was something wrong with the car’s steering, which I reported on returning the car. It veered to the right at speed and when accelerating. Not safe.
“Poor car rental experience but great member of staff on reception.”
About Easirent:8.7/10
VERY TIME CONSUMING GATHERING ALL THE INFORMATION REQUIRED TO PICK UP. ALSO, AS I ONLY HAD £1500 ON MY CREDIT CARD I WAS FORCED TO PAY IN ADVANCE FOR PETROL I NEVER USED, RETURNING THE CAR BAck with virtually half a tank of petrol in it. On a positive note Ryan on reception is a credit to your organisation, and probably one of the reasons you are still afloat. Had it not been for him remaining calm and trying his best to help me I would not have picked the car up and certainly would have never used you again.
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Steve Burge
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