Outside condition of car was poor. Lots of dents, scratches and a front corner panel hanging off
When we dropped car off back gate was locked as they has broken the key in the lock so could not open the padlock.
We were not previously told of this and it was only that a staff member was in the yard moving a car that I got her attention and she told me that we had to return the car to the front of store.
The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.
I thought I could get Nisssan car but the customer service representative gave me another car without explanation.
Moreover, my deposit hasn’t been refunded for more than 10 days. I need to call Thrifty again for clarification.
“Save your money and avoid SURPRICE RENT A CAR from Venice airport”
About SURPRICE RENT A CAR:4.0/10
They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.
Vehicle needs new tires . Handled poorly in the rain. Check engine light came on,from lack of oil change. Vehicle wouldn’t activate cruise control because of the light Top leaked bad at the doors and on to me.
“Needs improvement in certain areas eg driver information and better quality SatNav”
About AVIS:6.0/10
Original car supplied in very poor external condition. Replacement car ok but we weren’t told that you manually have to finish closing the back windows to secure the car when the roof returned to the closed position.
Expensive SatNav supplied was a Samsung tablet. Screen kept freezing and for the most part we relied on our iPhones for guidance. Poor fixing to air vent on dashboard. Waste of money.
Lack of driver information about the car. e.g no info on the rear quarter windows that have to be manually closed.
I also assisted one lady, as I picked my car, who couldn’t find out how to open the fuel cap on her Toyota. Nobody about to ask.
The physical condition of the car contained many small dents and scrapes but the interior was mint. Windshield and tires were in extremely good condition. The front counter staff were fun and set everything up swiftly and released the car with ease. I would rent using Europcar again without question.
About QEEQ:10.0/10
I booked using kayak and had minimal experience through QEEQ
Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.
They do not have the same car as I booked and offer me different car in same class. They did not mention that the car was 2 doors and have very small trunk.
The initial booking was great and everything went fairly smoothly. The only downside was having to wait to collect the car. It was an hour and more. The place was busy. After collection everything was fine.
About QEEQ:10.0/10
Still a great way to get a rental car. Many thanks.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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