SAN JUAN CAR RENTAL REVIEWS

Carro sensacional

Funciona muito bem

The car I had reserved was not available and they charged me several hundred dollars in extra "taxes and fees" that had not been quoted. This is unacceptable and should not happen.

I always use Charlie car rental/Ace. I just wish that as a regular customer there would be better deals or specials. I've rented from Charlie/Ace at least 5 times this past year. It'll be nice to have some type of bonus.

I like Easyrentcars.com. It did save me some money.

It was awesome

You guys rock

El automóvil, la atención al cliente por el personal de Dolar, definitivamente superaron mis expectativas.

La plataforma es sencillamente es excelente y fácil de navegar

Was not told where to go to pickup the car. No info about a shuttle so we had to take a taxi. Long wait to to do paperwork to get the car

El auto un poco deteriorado pero funcionó bien. No puedo aceptar que el recipiente de agua de los wipers estaba vacío. Eso indica que no chequean bien los vehículos antes de entregarlos.

Muy fácil de operar.

Muy bueno el coche era lo que esperaba

El precio muy bueno

The rentals for Routes are provided by Allied. After arriving at the San Juan airport you need to call them to send the shuttle for you, it was very quick process. At the rental location it was very busy, many people waiting for cars, it was moving slow. We were informed that our rental was not returned yet by previous renters (we needed 7 seater) and they don't have another car for us so we need to wait for it to be returned. After inquiring again we were told that maybe renters will decide to keep the car longer (?). and we might not get the car at all !!!! After more complaining they suddenly realized they have a car for us on the lot so eventually we got it. All the process took almost 3 hours . During the return it was even more crowded, they tell you just to leave the car and go, (by the way on their front door specifically says NOT to leave without receipt and closing your contract) They just didn't have enough people working there, they were overwhelmed by the situation. WE were renting right after Christmas so very busy season but still they should be prepared and organized better.

Popular Auto was awesome great customer service I had to upgrade to a larger vehicle and there was no problem at all They were very quick to accommodate my needs Very polite and professional

Not really

They made me purchase their basic coverage to protect the car which I know is a scam because I used to work at Enterprise rent a car. protection for car only is the damage waiver. I'm going to contact them for a refund for the other coverages that I did not want.

you guys are excellent!

Good experience, recent and clean vehicle. However, we had a flat tire and the crank to change the wheel was missing. In addition, We had to take out additional insurance at the request of the rental company when the vehicle was delivered

Easy booking process.

Car could be more clean.

The counter staff were excellent,very helpful and went out of their way to ensure I had a car for my trip.

This app was amazing! It made booking a breeze especially for a first timer like myself. When i had a question and reached out by email, they quickly answered me back.

Excellent counter staff

Good app

Excellent speedy friendly, professional service. The first jeep that we rented for the two weeks on one day, it would not start. We got a jump from a neighbor and drove straight to Alamo and they replaced it. No questions asked.

Perfect

Exelente servicio de principio a fin

Lo mejor de lo mejor

Excellent.

Excellent.

Me encantó el servicio

Great service quick transaction, clean vehicle and no pushy up sale on extras. I

Easy fast transaction, only confusion was Easy stated deposit would be $160 but was charged the typical $250...not a huge concern but something to be aware of