Both of the staff excellent, helped a lot, give a good explanation, especially when we returned the car, we are in hurry to catch the train to Paris, he willing to help & send us to the nearest train station, if not we definitely will missed the train.. tq so much!
“Great service from EasyRent, less so from car hire company”
About GREEN MOTION:6.7/10
Green Motion are normally very good. This particular branch however was quite poor. Cars not clean, no windscreen washer fluid (not properly checked), supposed to be a full-to-full fuel policy but tank was completely empty. Several other customers were unhappy and complaining as were checking in. On return they found a tiny stone chip in the windscreen and charged us £75. It was dark outside and we suspect they were looking for it as we were not aware of any stones hitting the windscreen.
About QEEQ:10.0/10
EasyRent were once again the cheapest car booking agent and became ever cheaper thanks to the auto-rebooking on price drop facility.
Easy to use with clear instructions during booking process.
Staff arrived to work 15 minutes after the desk opening times. All other rental desks were operational from 8AM except Budget who started at 9 (well 9:15). That was very annoying!
Very high deposit. Which is scary for customer. They need to reduce that.
About QEEQ:10.0/10
Would be good to know what currency easyrentcars actually charge in for each different booking, so I can use my special currency card and don’t have to pay an international transaction fee or get a bad exchange rate, which I would get using my normal bank. Would it be the currency of the country the car is getting picked up from or would it be in CNY, as Easyrentcars banks in China. I can convert my money into the currency that easyrentcars are charging using a good exchange rate and this will incur me the lowest cost.
Great customer service on collection and return of the vehicle. Originally rented from Europcar but got refused due to some new rule that a random check has to be done on the driver. Budget were more than accommodating and their customer service makes me want to return
I was given a free upgrade to a Mercedes EQC, but the service experience was terrible. They deliberately delayed the process, suggesting I pay for the upgrade. Only when I insisted, they offered it for free. I didn't even want the upgrade, wasting much of my time. After returning the car, I received a fine with a handling fee of £40, which is ridiculously expensive. The fine could be paid at half price within fourteen days, but they sent it to me on the fourteenth day, forcing me to pay the full price.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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Andy W
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