HAWAII - HAWAII ISLAND CAR RENTAL REVIEWS

It's okay, but I wanted to return the car in a different city and was told that's not possible.

Great experience, without a rental car it's almost impossible to explore the island.

When I arrived, there were no flights landing, so it wasn't crowded and I quickly got the car.

The remote key provided with the car had issues. Initially, I thought the battery was dead, but the rental company refused to replace it. I had to use the physical key to start the car, and every time I did, the horn would blare. Even after I paid to replace the battery, it still didn't work. This severely impacted my experience.

Thank you very much.

We chose Budget on the Big Island because the price was relatively cheap. However, there were a lot of people when picking up the car, and we had to wait in a long line. Additionally, Budget's vehicles on the Big Island are a bit old. We were assigned a Dodge that had already been driven over 100,000 miles, which felt a bit like driving an old tank, but all the functionalities were still fine.

No upselling.

I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

Simple and efficient, no unnecessary delays.

The pickup and return procedures are straightforward.

受け取りはスムーズで良かった。カウンターのスタッフも対応が良かった。

使いやすくて良かった。

Very satisfied!

I rented twice, and it's best to return the car at a whole-hour time (e.g., if you pick up the car at 9:48, it’s better to select 9:30 for return). Otherwise, you won’t be able to extend the rental on the website, and the system will show an error. If you're chasing something urgent like volcanic eruptions, extensions are very common. Returning the car and then renting again from Hilo can be exhausting. Overall, the process is quite convenient, and I didn't encounter any major issues. The price for this small sedan is unbeatable in Hawaii. However, there are some differences in the models—my first rental, a Forte, was much better than the second one, a Versa (the Versa didn’t even have proper CarPlay). The cars are assigned by the staff, so I’m not sure if it's possible to request a specific model or offer a small tip. There's no need for a large four-wheel drive vehicle unless you're heading to the observatory. If you are, you could consider carpooling with some kind-hearted people—there are plenty of kind-hearted people around.

Good service

Satisfactory

Extremely satisfied

Very satisfied.

Satisfied.

Very satisfied, convenient and quick.

Very satisfied.