QEEQ CAR RENTAL REVIEWS

Staff in Auckland is very good But the one in Picton is not as friendly as the one in Auckland. And also, the car we pick-up in Auckland is good, but the conditions of the Picton one could be better.

Very good Especially the rebook service

Clean car and the staff are very helpful. We couldn't find the booth and have missed Mr Izz who was in front of the arrival hall. Nevertheless, we approached another Eurocar staff and she was accommodating to call Mr Izz immediately to inform that we are already at the airport. During the drop-off day, although Mr Izz was on leave and we were about 15 minutes early, the staff politely requested us to wait for the designated staff to arrive from the nearby parking. In summary, it was a pleasant experience...

Brilliant service...so much better than the bigger companies

Only suggestion would be for the staff to tell me on pickup where a nearby gas station is for dropoff. Gas stations are hard to fond in Manhattan

There is strong smoke smelling in the car when we just get the car. We are not smoker but understanding smoking in cars is very common in Japan

I am a US citizen but because I booked during my service as a Peace Corps volunteer serving in Senegal, there was difficulty picking up the rental. They needed international identification, which I did not have. They worked with Easyrentcars though to sort out the issues and honored the rental voucher in the end.

I was overcharged, I contacted customer service, and they refunded me.

Overall everything was good enough, the car a bitt aged, but did its job and price was guite low.

They charged me about an extra $30, even though I prepaid everything through you. Could you please help me to recover that charge? They said everything was ok, so I don’t think there should be an extra charge.

Good job. Hope you can see why europcar has charged extra!

Signage could have been better in the terminal. Everything else was spot on.

Always easy dealing with you.

Keen price for an older well used vehicle with lots of little nicks and superficial paint damage. Well serviced vehicle with good mechanicals for 120,000k, ran well for the extra 7,500k we put on it and with pretty good fuel consumption. Collection and drop off service efficient and friendly. No hard sell of additional extras. All in all a good car hire experience.

Booking was easy and the option to cancel was very useful when we decided the original selected car hire company had such poor reviews elsewhere that we would change to another.

Problem to contact them by phone, no reply no recall

Perfect service on the chat

Long queue at pick up counter

Very smooth

Very smooth at counter

Very smooth

Very long queue at pick up , more than one hour !!!

Very smooth

The car was a bit small and we had to push down the seat to fit our two big luggage but other than that a smooth experience

good

good

J avais choisi un modèle diesel vu que je comptais faire beaucoup de kilomètres et le diesel et moins cher donc déçu

カウンターの方が少し日本語もできたので、楽に借りられました。

値下げプロテクターにより少し安く再予約してくれました。

ひとつ上のクラスの車にアップグレードしてくれました。受け取りも返却もスムーズでした。

多くの選択肢の中からスムーズに予約できました。