From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
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+90-850-390-7486
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+39-800729010
From Portugal
+351-304500663
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+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7545850196
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7545850196
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Great Rentals, Ltd, Auckland, New Zealand Car Rental

Great Rentals 6000+ ratings, 152 reviews

Auckland, Auckland Region, New Zealand

8.3 / 10 Very good

Best Price Car Rentals at Auckland International Airport(AKL)

Last updated on: July 12, 2024

Great Rentals - Ltd, Auckland, New Zealand Information, Car Rental Instructions & Policies

Store Location

110 Montgomerie Rd, Mangere, Auckland 2022, New Zealand

Telephone

0064-95800588 / 0064-800688188,0064-276884888

Pickup from Branch or Car Park & After Hours Pickup

The Great Rentals - Ltd, Auckland, New Zealand car rental location is located out of the airport

Please contact the staff to pick you up to Great Rentals - Ltd, Auckland, New Zealand car rental when you arrived.

Please inform the location your flight no. and a valid local mobile number,so they can contact you for pickup. Email: info@greatrentals.co.nz [International rental shuttle bus pick up location] The way is go out from door 5 and cross the road and you will see a covered walkaway. Walk in covered walkaway for 5 minutes and you will find the pick up location, Please wait for our shuttle bus there. [Domestic terminal pick up location is out of door No.7 ] The door No.7 at jetstar building side, the way is go to jetstar building and will find door No.7, please wait for our shuttle bus there.

Return to the Store, Car Park or Key Box & After Hours Return

1.Please return the car to the store and do not leave the car at the airport. Staff will take you to the airport. 2.Free drop-off services are provided within opening hours. 3 If you need to drop off the car outside opening hours, please contact the location in advance and check is it available.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
10:00 -18:00
10:00 -18:00
10:00 -18:00
10:00 -18:00
10:00 -18:00
10:00 -18:00
10:00 -18:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 90 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driver's license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in New Zealand

This option applies to drivers with local driving licenses, please present your local license at the counter.

Additional Extras

Extras Prices
Extras Prices
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
NZD 5/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
To be confirmed
capped at NZD 35
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
NZD 5/day
capped at NZD 30

Cross Border

To be updated

Cross Islands

Free of Charge:

Towards any New Zealand islands, taking rental cars is allowed and free of charge.

Ferry Transportation: Allowed

Great Rentals allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.8 mi from Auckland International Airport

Railway Stations

9.3 mi from Britomart Train Station

Hotels

0.9 mi from Naumi Auckland Airport

5.4 mi from Allenby Park Hotel

8.4 mi from Waldorf St Martins Apartments Hotel

Other Landmarks

7.2 mi from Mount Eden Domain

9.3 mi from Sky Tower

9.4 mi from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL
Map view of Great Rentals Store Location
coordinates: -36.9792561 174.7742881

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.

Location Images

Guest Reviews

Total points: 8.3 / 10 Very good

  • Vehicle condition: 5.8
  • Vehicle cleanliness: 5.9
  • Spaciousness: 6.4
  • Counter staff: 6.1
  • Pick-up location: 5.8
  • Drop-off location: 6.1
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • E.Kishore

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Like: The response of the staff was very quick and efficient. They made small arrangements according to my needs.
    Read More >
  • J.Weber

    Auckland

    8.8 /10 Very good

    Reviewed: Monday, July 15, 2024

    Like: Uncomplicated and very helpful! Thanks!
    Dislike: Cigarette smell in the car.
    Read More >
  • ColB

    Auckland

    9.6 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Like: Excellent value for 2 day rental of a small older car for visiting friends and family in Auckland. Great Rentals site is easy to find using a navigator on vehicle return as it's close to the Southern and South Western motorways.
    Dislike: Distance from the airport takes a bit of extra time, but was OK as a compromise for a better priced weekend rental.
    Read More >
  • H.Neho

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Car was in beautiful condition, exceeded my expectations by far!
    Read More >
  • M.Olley

    Auckland

    8 /10 Very good

    Reviewed: Monday, July 15, 2024

    Awesome little car, only downside was the GPS /radio was in Japanese, need to convert it to English
    Read More >
  • Jesse

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    Staff were very helpful.
    Read More >
  • Paul

    Auckland

    3.7 /10 Poor

    Reviewed: Monday, July 15, 2024

    The car was dirty and almost fallen apart - left car didn't close completely and right one didn't lock at all. The trunk door stuck most of the time. The back wheel made terrible sounds that everyone on the street were looking at us. I have no idea how did they pass WOF. Guy on the counter had very strong Chinese accent and have to ask him many times
    Read More >
  • RHINO21

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Nice car and good experience
    Read More >
  • F.Haldemo

    Auckland

    5.7 /10 Average

    Reviewed: Monday, July 15, 2024

    We booked an economy car, Toyota Yaris or similar. We got a Toyota Vitz, no worries there. But the car was from 2012, had no Bluetooth connection, no AUX and no USB-port for charging. And it was an imported Japanese car which meant the radio only worked in the FM-range of 76-90 MHZ and so you couldn't even listen to music that way. You could find a station for a minute or two but reception was BAD!!!!!!!!!!
    Read More >
  • S.Peters

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    This was probably the best experience with rental cars, we ever had. Everything worked out perfectly well. The folks at Great Rentals were awesome!!
    Read More >
  • D.Yoon

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Only the thing the car was not clean, But I was okay because the price was amazingly cheap. I paid 60 for 3 days only. Even the car was the immediate class car. Not a small one. I highly recommend this car to Travellers
    Read More >
  • B.Peri

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The car used a lot of petrol
    Read More >
  • S.Lancaster

    Auckland

    7 /10 Good

    Reviewed: Monday, July 15, 2024

    The drop off time was amazingly fast and easy. The pick up was very fast also, just a bit more communication would have been nice so that the person actually know whats happening next. like 'ill just get your car' or 'ill get this person here to prepare your car'' go with him'. instead of just leaving the person there like an idiot wondering whats happening.
    Read More >
  • L.Tagg

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Staff were very friendly and helpful.
    Read More >
  • M.Storm

    Auckland

    8 /10 Very good

    Reviewed: Monday, July 15, 2024

    Radio was in Japanese and we couldn’t use it. Please make sure radio is in language of your customer.
    Read More >
  • Anonymous

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Excellent service, will use again in future
    Read More >
  • Anonymous

    Auckland

    7 /10 Good

    Reviewed: Monday, July 15, 2024

    Great Rentals is totally run by chinese people, who in large only speak in chinese, our pick up driver had very little understanding of english and this made it very difficult when explaining we were on a tight schedule and needed to be taken to our car rental straight away, I had called the office the day before to explain that we had to be in the cbd for an appointment within an hour of arriving. The only language spoken in the office was chinese and maybe one or two staff had adequate english to deal with queries, so to sum up. Great price and car was as ordered, adequate pick up and drop off at airport but needs to be faster and drivers needs to speak english, office staff need to be better trained in customer service and only speak english when customer are present, this would be my reason for not booking again.
    Read More >
  • V.S

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    The car I got was exactly what I asked for and was really clean. The only downer is that the whole computer system was in Japanese and it could not be changed, there was also no USB port which is what I requested.
    Read More >
  • Anonymous

    Auckland

    6.7 /10 Average

    Reviewed: Monday, July 15, 2024

    I book car whit full Insurance. (0 axcess), but Great Rentals ask me abou toll fees ($7.2) and labor cost and cleaning fess($160) are total $167.20. This cost they already taken from the holding fees.
    Read More >
  • N.Morgan-French

    Auckland

    3 /10 Poor

    Reviewed: Monday, July 15, 2024

    Horrible pick up experience. Rude staff. Tried to charge us our excess for insurance up front (claimed miscommunication). 7pm at night and the rude staff member tells us we need to go elsewhere. Another member of staff came to speak with us 10 mins later and finalised the pick up. Car radio didn't work. Wasn't in english so we couldn't use for our whole trip
    Read More >
  • B.M

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Great service all over! the best prices around and really nice cars too!! we were younger renters and wasn’t aware we needed a credit card for a big deposit as it was but it worked out all good and we’re super amazed with everything
    Read More >
  • A.Timoko

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Excellent rental would recommend this company to anyone. Great car, lots of space, nice vehicle to drive, great on the roads.
    Read More >
  • Anonymous

    Auckland

    4 /10 Average

    Reviewed: Monday, July 15, 2024

    Hard to find pick up location. Staff were rude. Charged $500 at pick up that is not outlined in T&Cs that gets returned after 20 days, they refused to take credit card, this is not a normal process when hiring cars. They made me check the car for damage in the rain. Tried charging me for a window crack no bigger than 1mm that was not caused by myself. Take a week to respond to emails. Would not recommend.
    Read More >
  • H.Pham

    Auckland

    8.7 /10 Very good

    Reviewed: Monday, July 15, 2024

    Car was great but old and have damage. That was fine since this reflected the prices the car smelt badly of cigarettes and all the electronics inc gps are in Japanese which is completely useless in New Zealand. This was explained to me as they were Japanese imports. Overall a good service, I would use again. But be aware that they hold your deposit for 4 weeks after you return your car for possible fines, tickets, etc which I had never experienced before.
    Read More >
  • y.Wang

    Auckland

    7.3 /10 Good

    Reviewed: Monday, July 15, 2024

    It’s great value of money, just the car is really old and with Internet cafe smell, I have to open my window all the time. feel like they need to give the seats a quick wash at least once a month or 2.
    Read More >
  • W.Brown

    Auckland

    7.7 /10 Good

    Reviewed: Monday, July 15, 2024

    Vehicle was not ready for pick up upon arrival Vehicle booked for 9am I was running late Arrived at 10am and still had to wait 30 mins while vehicle was being cleaned from previous customer
    Read More >
  • I.Batey

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Car was an older Japanese import and unfortunately the radio did not work otherwise it would of been 10 out of ten
    Read More >
  • Michael Nguyen

    Auckland

    2.7 /10 Poor

    Reviewed: Monday, July 15, 2024

    They will charge you for normal wear and tear and scratches already present on the vehicle. They have a dodgy business model. Don't rent a car from this place.
    Read More >
  • J.Smith

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Great to deal with and good little car.
    Read More >
  • K.Rakete

    Auckland

    5.3 /10 Average

    Reviewed: Monday, July 15, 2024

    car was older 2006, clean but non english warning components, no radio, screens dangling from dash
    Read More >
  • Colin

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Enjoy dealing with Great Rentals, they're friendly and helpful, and really good value compared to other rentals.
    Read More >
  • Veronika

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    We received a larger car than expected. Given the very good price, we were a little wary of the company, but there were no problems at all
    Read More >
  • Mario

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    we got a nice SUV 2018 RAV4.
    Read More >
  • Anonymous

    Auckland

    8.7 /10 Very good

    Reviewed: Monday, July 15, 2024

    Certainly have a wide range of options from really budget conscious to luxury. Smooth rental pickup and dropoff process.
    Read More >
  • Anonymous

    Auckland

    7 /10 Good

    Reviewed: Monday, July 15, 2024

    Car was cheap but a dump, I thought I'd be getting a swift but instead got a very old paddock basher. I guess I get what I paid for, but ...
    Read More >
  • P.Chua

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    services provided by staff were brilliant - they feel apologetic due to the delay. car should be clean thoroughly at the windscreen for safety purposes
    Read More >
  • Anonymous

    Auckland

    7.7 /10 Good

    Reviewed: Monday, July 15, 2024

    In average good, what was no nice are the costume service, they didn’t speak with you, explain things and asking general questions. Costume service was poor need to be more friendly and improve few things
    Read More >
  • Anonymous

    Auckland

    6.3 /10 Average

    Reviewed: Monday, July 15, 2024

    - Car met our space needs at a good price - this was the only plus point. - In the end, the value wasn't worth the experience at all as the whole pickup and drop-off experience was handled extremely poorly. - Pickup information may sound clear to someone who has visited Auckland Airport before, but is extremely unclear for someone arriving for the first time. The "Pink W" is not near "international arrivals" as specified, but actually near "Departures" - logically of course we were confused so we called all 3 phone numbers given to us many times to ask for help. As no one picked up, we had to ask airport staff many times, all of whom kept telling us there is no "Gate 11/Pink W" for arrivals and kept telling us to wait at the only international arrivals gate, which was where every single other rental company car usually picks up from. - When someone finally picked up our phone about 40 mins later, we were told they were on the way and would be there in 20 mins (this is ridiculous as they were already given the pickup time and flight number). We had to make numerous follow up calls as no one arrived in 20 minutes and we were left waiting for even longer. Finally when a man came, he blamed us that he was late because we did not follow instructions and he had to come all the way from the pink W (this is literally a few minutes away, I don't know why he was more than an hour late!) - The drop off procedure was much easier because we were actually given an address and we didn't have to rely on or wait for the company for long periods of time. It was also handled a little poorly, however, as we got an email from Great Rentals at around 9pm the night before asking us to meet in a location other than the originally specified address. Only the driver that drove us to the airport had good customer service and we had no issues with him.
    Read More >
  • Anonymous

    Auckland

    5.7 /10 Average

    Reviewed: Monday, July 15, 2024

    Car was a lot older than expected from displayed picture at booking.
    Read More >
  • M.McFarlane

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The Vehicle was late model and way better than expected for the price. I have already told friends and business colleagues about how good the services etc was
    Read More >
  • C.TAYLOR

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Everything was fabulous
    Read More >
  • h.lukman

    Auckland

    7.3 /10 Good

    Reviewed: Monday, July 15, 2024

    Audio system with gps in japanese language makes it impossible to use it
    Read More >
  • A.King

    Auckland

    9.7 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Very easy transaction. Quick service to and from the airport
    Read More >
  • Anonymous

    Auckland

    6.7 /10 Average

    Reviewed: Monday, July 15, 2024

    The car was very clean. Ran well. Staff were diligent about checking for damage before and after. The little car served us well for the transfet
    Read More >
  • Anonymous

    Auckland

    8 /10 Very good

    Reviewed: Monday, July 15, 2024

    The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.
    Read More >
  • A.Boyack

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The car was what suitable for my needs Staff were friendly
    Read More >
  • S.Kiriarachchi

    Auckland

    7.7 /10 Good

    Reviewed: Monday, July 15, 2024

    The car I got is bit older than what was advertise. But it was a bigger car
    Read More >
  • L.R.

    Auckland

    9.7 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Do ask about the excess and the insurance and they do not mention it. We had to ask a couple of times, I guess it was just the language barrier.
    Read More >
  • Anonymous

    Auckland

    3.3 /10 Poor

    Reviewed: Monday, July 15, 2024

    ① 予約車が準備されてなかった。 ② 車の整備状態が良くなかった。 ③ 傷だらけの中古車が手配された。 ④ 対応が良くなかった。 ⑤ 不満を述べると代車は追加料金との事 ⑥ ダウングレードの車ならOKの返事 ⑦ 2度と利用しない。 ◎ トヨタRAV4(2006年製)車機能は満足
    Read More >
  • D.Andreano

    Auckland

    6.7 /10 Average

    Reviewed: Monday, July 15, 2024

    On calling your office for pick your staff on the phone, English language was very difficult to understand, not able to give clear directions for pick up at the arrivals terminal in Auckland international airport. Your van has not advertising therefore when searching for the van there are hundreds of white vans! On arriving at your pick up location your staff were going to give me a very old SVU and not the one you advertise on your web page!!! Then I got a million excuses why I couldn’t get the car I booked... reason other people had booked ..... hello I booked this car back in April!!! Then the staff finally agreed to give me an upgrade in all the process took over an hour ! Staff are polite but very inexperienced and poor English!
    Read More >
  • Anonymous

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    1. It was a Nissan, not a Toyota; 2. The company phone line was disconnected; 3. Audio system and GPS was only in Japanese; 4. The lighter's fuse was blown.
    Read More >
  • Anonymous

    Auckland

    5.7 /10 Average

    Reviewed: Monday, July 15, 2024

    The car was pretty old, the pick up driver/counter service didn’t answer the phone until 45 minutes after our arrival (and 15 after our scheduled pickup time), pickup ended up being an hour late, and the rental lot was in a corner of an industrial park by the airport.
    Read More >
  • Romain Vireton

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Bonne agence malgres pas mal d avis négatif, pensez bien à appeler à votre arrivé
    Read More >
  • S.Costar

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    This is the 3rd time I have hired from Great Rentals and each time has improved with my last experience being excellent. Great car, great service, will hire from them again.
    Read More >
  • Anonymous

    Auckland

    7 /10 Good

    Reviewed: Monday, July 15, 2024

    It was an old car, I couldn’t even use apple play. The deposit money will be refunded in 20 days which is too long, while other rentals would just take for 5 days.
    Read More >
  • J.Shah

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Booked the RAV4 model guaranteed and got exactly that. Fantastic rental overall, especially given the price. 40,000km on the clock but no issues whatsoever. Definitely factor in the extra time for pickup. They will pick you up in a normal car so make sure to ask what registration is on the car doing the pickup and make a note clearly. Also make sure you have something to call in, SIMs are not really available on the arrivals hall from what we saw. Pickup is outside departures before the W pink sign, outside door number 3. Windscreen had pre-existing chips in them which make me a little uneasy - hope there's nothing under the hood being neglected. Overall, will rent again.
    Read More >
  • L.Sainty

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Pick up and drop off very quick and easy. No logos on van but noticed the drivers uniform. Staff very friendly, car comfortable with lots of space.
    Read More >
  • Elvin Pillay

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Excellent Customer service, picked up a Toyota Alphard, bit dirty and smelly. Complained and they upgraded for free.
    Read More >
  • Y.Sony

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    All was great but the child seat could have been better. The provided seat was too big for my 2 year old.
    Read More >
  • C.Fairhall

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    Was a little difficult with language. We are kiwis and all staff Asian descent. We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.
    Read More >
  • Anonymous

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The only complaint is that the radio was in japanese so you couldn't listen to it.
    Read More >
  • L.Coleman

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Car was awesome for what we paid, it did the job exactly as needed and the customer service at Great Rentals was top-notch. Our first car had a faulty charging port so they instantly gave us a new one without any hassle.
    Read More >
  • C.Ong

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    Very friendly and helpful staff, they were also mandarin speaking so it made things alot easier.
    Read More >
  • Kevin

    Auckland

    6.7 /10 Average

    Reviewed: Monday, July 15, 2024

    You took the bond on my credit card first. Then told me about insurance afterwards. So I took the insurance and you did a reversal of the bond but it hasn't been returned to my card yet. It has been 6 days already. Also, the two people at the counter had very little English language skills. Seems strange in NZ.
    Read More >
  • Egan

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The staff were supportive and the condition of the car was good. I really enjoyed this experience, better than what I have expected.
    Read More >
  • S.Lismore

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    I had a good experience with great rentals after reading bad reviews. Staff had good English and picked me up promptly despite lots of bad feedback. The deposit went into my account quite soon after drop off also. I would really recommend this company!
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  • Anonymous

    Auckland

    6.7 /10 Average

    Reviewed: Monday, July 15, 2024

    Overall everything was good enough, the car a bitt aged, but did its job and price was guite low.
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  • K.KHANAPURE

    Auckland

    7 /10 Good

    Reviewed: Monday, July 15, 2024

    I was offered alternate vehicle
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  • M.Vaz

    Auckland

    8 /10 Very good

    Reviewed: Monday, July 15, 2024

    Very old car. Had over 100k Kms on it.
    Read More >
  • J.YU

    Auckland

    9.7 /10 Excellent

    Reviewed: Monday, July 15, 2024

    better than expection
    Read More >
  • D.McAra

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Lovely people. Easy and efficient. I would hire from them again.
    Read More >
  • Anonymous

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Great car. Very spacious
    Read More >
  • Rameshwor

    Auckland

    9.7 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Easy booking, quick pick up and drop off at the airport. Great value for money.
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  • D.Farid

    Auckland

    9 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Any issues where dealt with quickly. Very clean and very comfortable Toyota Alphard. Rear tv and ac controls. Scratches and marks on exterior off car did not faze us. Plenty of room and space for the whole family is what counted thanks
    Read More >
  • Anonymous

    Auckland

    7.7 /10 Good

    Reviewed: Monday, July 15, 2024

    Everything was good except for the part that the previous driver had left a lot of hair and litter in the car and Great Rentals did not bother to clean it.
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  • S.Gondal

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    No usb charger or bluetooth
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  • J.HILLS

    Auckland

    9.7 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Excellent value
    Read More >
  • G.Bliss

    Auckland

    7 /10 Good

    Reviewed: Monday, July 15, 2024

    pick up ok but drop off not good was accused of car not breing fuelled up enough ... So drove to petrol station approx 5km away ,and added 25 mins to drop offtime and getting to airport & where staff put fuel in which took only $5 more , he was appologetic but I was unhappy .. Only otherthing wasnot great english speaking during pick up & drop off..otherwise ok service
    Read More >
  • S.Passmore

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Very efficient service. Nice car in great condition
    Read More >
  • Chris

    Auckland

    8 /10 Very good

    Reviewed: Monday, July 15, 2024

    The pickup point was near impossible to locate. They spoke of a 'pink P" sign to stand near, but it could not be seen and was not known by airport staff we asked.(We finally saw it and it was only visable from the incoming road) The pickup vehicle did not have any log on it, and we were finally told the last 3 digits of the registration.
    Read More >
  • Anonymous

    Auckland

    7.3 /10 Good

    Reviewed: Monday, July 15, 2024

    予想以上によい車は受け取れませんでした。スタッフは親切で問題ないです。車のシガーソケットが最初から故障していましたが、気がついたのがしばらく運転してからだったので、スマートフォンの充電ができず、グーグルマップが使えずとても不便でした。シガーソケットの修理は簡単なはずです。
    Read More >
  • Anonymous

    Auckland

    6.3 /10 Average

    Reviewed: Monday, July 15, 2024

    The car was ok, but not very clean. The two front tyres were too low in air. The receptionist was friendly, but constantly speaking to her colleague in a foreign language (chinese??), which I thought was not very nice at all. She did ask her male colleague to look at the tyres and he put more air into them. When we pointed out the uncleaned boot space, he took the car and lateron returned it cleaned.
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  • Cris Moris

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The car was pretty good, I waited only 10 minutes for they pick me up but both phone number given in my booking was wrong. They need to check it out.
    Read More >
  • G.Wall

    Auckland

    6.7 /10 Average

    Reviewed: Monday, July 15, 2024

    Car was very old. Tyres were in bad condition, the radio was programmed in Japanese so couldn't listen to it or use it. The wheel alignment was badly out pulling to the left the entire time. This is a safety issue!
    Read More >
  • Anonymous

    Auckland

    8.7 /10 Very good

    Reviewed: Monday, July 15, 2024

    Always very tidy and clean
    Read More >
  • S.Vaity

    Auckland

    8.7 /10 Very good

    Reviewed: Monday, July 15, 2024

    They upgraded our car to a brand new Toyota RAV4 which was awesome
    Read More >
  • Esther Giesbergen-de

    Auckland

    8.7 /10 Very good

    Reviewed: Monday, July 15, 2024

    We had to wait by the pink W. But it didn't say where that was. And the airport staff didn't no this either. Would have been beter if they had said by the pink W by door number so and so. For the rest the service was great and the car as well.
    Read More >
  • Sarah

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    Car was great, ready to go upon arrival. A little confusion behind the counter at pickup, got sorted when help arrived.
    Read More >
  • J.Blond

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    Car was great. Hadnt been cleaned properly it had dirt on back seat and seeds in door well.
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  • B.McCullough

    Auckland

    8.7 /10 Very good

    Reviewed: Monday, July 15, 2024

    Biggest let down was I ordered a toyota corrolla bu got a toyota yaris> I am 1.9m tall which is why i ordered the bigger car
    Read More >
  • S.Higham

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    very good service, very helpful. thank you.
    Read More >
  • B.Toia

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Will def book again. Very easy, nice car and great price
    Read More >
  • Anonymous

    Auckland

    6 /10 Average

    Reviewed: Monday, July 15, 2024

    The car was good for the price I paid for the rental - just what I needed - right size & good luggage capacity. The car was not very clean on pick-up though - I had to clean all of the windows inside and outside just to see where I was going...It had not been washed for a while either I would say
    Read More >
  • Sl

    Auckland

    8 /10 Very good

    Reviewed: Monday, July 15, 2024

    Fast
    Read More >
  • J.S

    Auckland

    9.7 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Helpful staff and quick process. Even picked us up from nearby hotel.
    Read More >
  • Anonymous

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Very close to airport, complimentary pick-up and drop-off, very easy-going
    Read More >
  • A.Hill

    Auckland

    9.7 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Great service, nice helpful friendly staff
    Read More >
  • Anonymous

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    great service,pick up was on time and drop off was smooth even though it was very early in the morning
    Read More >
  • C.Garcia

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The waiting time for the bond return is too long.
    Read More >
  • Lex

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Staff were very helpful and courteous. I would highly recommend and will definitely use again ✔️✔️✔️✔️✔️
    Read More >
  • G.Robinson

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    I did opt for a upgrade and I was very satisfied that vehicle
    Read More >
  • J.Cheung

    Auckland

    7.3 /10 Good

    Reviewed: Monday, July 15, 2024

    The car is over than 10 years and the interior is not clear at all. The seat covers have stain. I booked Toyota Yaris while they offered Honda Fit to me
    Read More >
  • M.Gillen

    Auckland

    7.7 /10 Good

    Reviewed: Monday, July 15, 2024

    Car rattled a little, but survived teh trip
    Read More >
  • Jenni McLaughlin

    Auckland

    8.7 /10 Very good

    Reviewed: Monday, July 15, 2024

    Yes, I was very pleased with the Toyota Yaris for the price I paid.
    Read More >
  • A.Hunt

    Auckland

    7.7 /10 Good

    Reviewed: Monday, July 15, 2024

    One staff member picking up and processing. I waited an hour to get a car I rented for 4 hours!
    Read More >
  • Matt

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    The car and service were great. For a cheap rental the car even had satnav. I will use them again. Google maps did take me to the wrong location for Great Rentals (around the back where there is no entrance)
    Read More >
  • E.Hanham

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Just wondering when we get our deposit back?
    Read More >
  • M.Lai

    Auckland

    8.7 /10 Very good

    Reviewed: Monday, July 15, 2024

    the staff of Great Rental is great, helpful and kind. I can't ask for more.
    Read More >
  • J.Nathan

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Car was lovely for what I needed
    Read More >
  • Anonymous

    Auckland

    8.3 /10 Very good

    Reviewed: Monday, July 15, 2024

    The car was clean and great, shuttle service from the airport was smooth. For dropping off just be warned Google Maps takes you to the wrong street.
    Read More >
  • J.Anderson

    Auckland

    9.3 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Good quick service .
    Read More >
  • Bradley Jefferson

    Auckland

    8 /10 Very good

    Reviewed: Monday, July 15, 2024

    Airport transfer, quick and efficient service
    Read More >
  • Dick Susan

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Overall quite satisfied. The car wasn't great, but the service was excellent.
    Read More >
  • Alma Hubbard

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Great service
    Read More >
  • Roy Daniell

    Auckland

    2 /10 Poor

    Reviewed: Monday, July 15, 2024

    Not punctual. We agreed to pick up the car at 8 PM, but the staff arrived after 9 PM, and we finally got the car at 10 PM, seriously delaying our plans.
    Read More >
  • Bing Smith

    Auckland

    2 /10 Poor

    Reviewed: Monday, July 15, 2024

    We were supposed to pick up the car at 9 AM, but they said they only start working at 9 AM and would charge extra to come early to the airport. The rental company was very far from the airport, and we didn't get the car until 10 AM. When we arrived at the office, there was no one there, even though it was past opening time. We had to wait for them to bring out about ten cars. We rented an SUV, and after less than 300 kilometers, it indicated it was out of gas. We seriously suspect the gas tank was tampered with. They even argued that we had a driving problem? We were very dissatisfied with the rental company not informing us that it was about a half-hour drive from the airport, which wasted the tourists' time. Returning the car would be impossible for those on a tight schedule. In the end, we left the car at the gas station outside the airport.
    Read More >
  • Ula Eisenhower

    Auckland

    2 /10 Poor

    Reviewed: Monday, July 15, 2024

    Very dissatisfied. The car rental process was very troublesome.
    Read More >
  • Uriah Hemingway

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The staff were excellent, especially Mark.
    Read More >
  • Novia Wodehous

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Great Rental has moved near Auckland Airport, the location is relatively remote so be mindful when returning the car. The staff is very nice and can offer advice about local matters.
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  • Megan Marjory

    Auckland

    4 /10 Average

    Reviewed: Monday, July 15, 2024

    I initially thought that for a short two-day stay and not too far distance, getting the cheapest car would be fine. However, our flight was delayed by 20 minutes, and they asked us to pay a 50 NZD overtime fee for their employee, which is roughly 250 RMB. They also said if we don't pay, we’d have to collect the car the next day. Upon arrival, they demanded a 500 NZD deposit, although the contract stated 1000 NZD. Unlike other companies, they don’t have their own counter and parking spaces at the airport. Instead, they have a lot about 5-6 kilometers away, and they’d shuttle you there only if you contact them in advance. These hidden terms made the overall cost higher than a big rental company. From now on, I will not choose a small rental company just based on price. The car's condition was terrible, and it’s lucky we didn’t face any issues. On a positive note, the staff were friendly and were mainly young Chinese.
    Read More >
  • Malcolm Rutherford

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Satisfied
    Read More >
  • Tyrone Kelsen

    Auckland

    2 /10 Poor

    Reviewed: Monday, July 15, 2024

    The service attitude was unsatisfactory; this was a very unpleasant car rental experience.
    Read More >
  • Phoenix Brown

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The representative's service was great, he reminded me of important details, and the car was in good condition.
    Read More >
  • Joshua Stone

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Satisfied
    Read More >
  • Mike Sally

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Convenient pickup, friendly service, thoughtful guidance. Will rent from you again next time.
    Read More >
  • Sandy Piers

    Auckland

    2 /10 Poor

    Reviewed: Monday, July 15, 2024

    This is a scam shop, 1. 20 minutes late for pick-up. 2. Originally rented a Honda Accord but was given a beat-up Toyota RAV4, how can you tell an extra scratch from a car full of them? 3. Extra charges specifically targeting Chinese customers. When returning the car, a lady said everything was fine. Then a man came out, inspected the car thoroughly, claimed there was a defect on the door, but the comparison with previous photos showed otherwise. He also pointed out paint damage inside the door, claiming it was our fault. This spot is never checked during inspection. This shop is clearly targeting Chinese customers.
    Read More >
  • Sally Austin

    Auckland

    8 /10 Very good

    Reviewed: Monday, July 15, 2024

    Just because it's the National Day holiday, the pick-up took a bit long
    Read More >
  • Clare Catharine

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The staff member at the pick-up was very courteous and helped us purchase full insurance coverage and ferry tickets to the South Island. His patient service resolved our issues and ensured a smooth trip. He deserves praise.
    Read More >
  • Regan Moore

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The pickup and drop-off procedures are simple, with careful assistance during vehicle inspection and thorough recording of any damage.
    Read More >
  • Rosalind Black

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The customer service was excellent, very easy to communicate with.
    Read More >
  • Tim Richards

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Patient and thorough explanation throughout.
    Read More >
  • Atwood Walsh

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The boss was personally involved. Excellent attitude and service throughout.
    Read More >
  • Lester Horatio

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    No waiting throughout the entire process, very satisfied.
    Read More >
  • Will Harper

    Auckland

    6 /10 Average

    Reviewed: Monday, July 15, 2024

    It took a bit too long to handle the traffic accident, standing in the cold wind for three hours on the roadside.
    Read More >
  • Alva Dupont

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Satisfied
    Read More >
  • Chasel Martha

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Average
    Read More >
  • Nora Keats

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Good service. The process was simple and returning the car was convenient.
    Read More >
  • Helen Emerson

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Very satisfied
    Read More >
  • Charlotte Birrell

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The car was good
    Read More >
  • Evangeline Den(n)is

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    The staff was friendly
    Read More >
  • Viola Patience

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Excellent
    Read More >
  • Jerry Lucas

    Auckland

    4 /10 Average

    Reviewed: Monday, July 15, 2024

    Very poor customer service, slow to respond when issues arise
    Read More >
  • Edison Chamberlain

    Auckland

    2 /10 Poor

    Reviewed: Monday, July 15, 2024

    The car was extremely old, and the tires were severely damaged. This is by far the worst car rental company we've ever used! Everyone knows how dangerous a tire blowout can be on the highway, right? My first tire blowout happened with this company's car! After the incident, there wasn't even a warning triangle in the car! We called the roadside assistance company (AA) and they assessed the other tires could only be used for another three weeks! It's that bad! If you value your life, don't use this company! Stay safe!
    Read More >
  • Payne Camilla

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Both the pick-up and drop-off were very quick. The staff at the store were very friendly, answered questions in detail, and carefully checked the car, explaining the functionalities and button positions.
    Read More >
  • Zero Bulwer

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Satisfied
    Read More >
  • Agatha MacDonald

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Excellent
    Read More >
  • Quinn Dickey

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Very satisfied
    Read More >
  • Madeline Surrey

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Enthusiastic and considerate service
    Read More >
  • Marguerite Robin

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Satisfied!
    Read More >
  • Lewis Hopkin(s)

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Called them after landing, and they arrived promptly. Very convenient.
    Read More >
  • Lauren Margaret

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Very good.
    Read More >
  • Julius Hughes

    Auckland

    10 /10 Excellent

    Reviewed: Monday, July 15, 2024

    Satisfied
    Read More >
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