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Great Rentals, Ltd, Auckland, New Zealand Car Rental

Great Rentals 6000+ ratings, 103 reviews

Auckland, Auckland Region, New Zealand

8.2 / 10 Very Good

Great Rentals - Ltd, Auckland, New Zealand Information, Car Rental Instructions & Policies

Store Location

110 Montgomerie Rd, Mangere, Auckland 2022, New Zealand

Telephone

+64 95800588 / +64 276884888

Pickup from Branch or Car Park & After Hours Pickup

The Great Rentals - Ltd, Auckland, New Zealand car rental location is located out of the airport

Please contact the staff to pick you up to Great Rentals - Ltd, Auckland, New Zealand car rental when you arrived.

1. Please inform the location your flight no. and a valid local mobile number,so they can contact you for pickup. Email: info@greatrentals.co.nz; 2. The waiting zone is around the “pink W” sign at the temporary parking lane outside the arrival hall. It takes around 10 minutes to get to the location. Please note that if you need to pickup/dropoff cars out of business hours, you should contact the location before 4PM to arrange it, with extra charge 50NZD. Or you may need to let the location know that you'll pickup/dropoff the car on the second day.Additional rental fee applies.

Return to the Store, Car Park or Key Box & After Hours Return

1.Please return the car to the store and do not leave the car at the airport. Staff will take you to the airport. 2.Free drop-off services are provided within opening hours. 3 If you need to drop off the car outside opening hours, please contact the location in advance and check is it available.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
09:30 -18:00
09:30 -18:00
09:30 -18:00
09:30 -18:00
09:30 -18:00
09:30 -18:00
09:30 -18:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
NZD 300030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

Visa Master

DinersClub,JCB,Discover,AMEX are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 90 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
NZD 5/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
To be confirmed
capped at NZD 35
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
NZD 5/day
capped at NZD 30

Cross Border

To be updated

Cross Islands

Free of Charge:

Towards any New Zealand islands, taking rental cars is allowed and free of charge.

Ferry Transportation: Allowed

Great Rentals allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.8 mi from Auckland International Airport

Railway Stations

9.3 mi from Britomart Train Station

Hotels

0.6 mi from Sudima Auckland Airport

0.6 mi from Heartland Hotel Auckland Airport

0.9 mi from Airport Gateway Hotel

Other Landmarks

7.2 mi from Mount Eden Domain

9.3 mi from Sky Tower

9.4 mi from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL
Map view of Great Rentals Store Location
coordinates: -36.9792561 174.7742881

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.

Location Images

Guest Reviews

Total points: 8.2 / 10 Very Good

  • Vehicle condition: 7.8
  • Vehicle cleanliness: 8.0
  • Spaciousness: 8.7
  • Counter staff: 8.3
  • Pick-up location: 7.9
  • Drop-off location: 8.4
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • M.Gillen

    Auckland

    7.7 /10 Good

    Reviewed: Saturday, July 11, 2020

    Car rattled a little, but survived teh trip
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  • E.Kishore

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Like: The response of the staff was very quick and efficient. They made small arrangements according to my needs.
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  • J.Weber

    Auckland

    8.8 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Like: Uncomplicated and very helpful! Thanks!
    Dislike: Cigarette smell in the car.
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  • ColB

    Auckland

    9.6 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Like: Excellent value for 2 day rental of a small older car for visiting friends and family in Auckland. Great Rentals site is easy to find using a navigator on vehicle return as it's close to the Southern and South Western motorways.
    Dislike: Distance from the airport takes a bit of extra time, but was OK as a compromise for a better priced weekend rental.
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  • H.Neho

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Car was in beautiful condition, exceeded my expectations by far!
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  • M.Olley

    Auckland

    8 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Awesome little car, only downside was the GPS /radio was in Japanese, need to convert it to English
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  • Jesse

    Auckland

    8.3 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Staff were very helpful.
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  • Paul

    Auckland

    3.7 /10 Poor

    Reviewed: Saturday, July 11, 2020

    The car was dirty and almost fallen apart - left car didn't close completely and right one didn't lock at all. The trunk door stuck most of the time. The back wheel made terrible sounds that everyone on the street were looking at us. I have no idea how did they pass WOF. Guy on the counter had very strong Chinese accent and have to ask him many times
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  • RHINO21

    Auckland

    9.3 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Nice car and good experience
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  • S.Peters

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    This was probably the best experience with rental cars, we ever had. Everything worked out perfectly well. The folks at Great Rentals were awesome!!
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  • D.Yoon

    Auckland

    9.3 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Only the thing the car was not clean, But I was okay because the price was amazingly cheap. I paid 60 for 3 days only. Even the car was the immediate class car. Not a small one. I highly recommend this car to Travellers
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  • B.Peri

    Auckland

    9.3 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    The car used a lot of petrol
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  • S.Lancaster

    Auckland

    7 /10 Good

    Reviewed: Saturday, July 11, 2020

    The drop off time was amazingly fast and easy. The pick up was very fast also, just a bit more communication would have been nice so that the person actually know whats happening next. like 'ill just get your car' or 'ill get this person here to prepare your car'' go with him'. instead of just leaving the person there like an idiot wondering whats happening.
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  • L.Tagg

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Staff were very friendly and helpful.
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  • M.Storm

    Auckland

    8 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Radio was in Japanese and we couldn’t use it. Please make sure radio is in language of your customer.
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  • Anonymous

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Excellent service, will use again in future
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  • Anonymous

    Auckland

    7 /10 Good

    Reviewed: Saturday, July 11, 2020

    Great Rentals is totally run by chinese people, who in large only speak in chinese, our pick up driver had very little understanding of english and this made it very difficult when explaining we were on a tight schedule and needed to be taken to our car rental straight away, I had called the office the day before to explain that we had to be in the cbd for an appointment within an hour of arriving. The only language spoken in the office was chinese and maybe one or two staff had adequate english to deal with queries, so to sum up. Great price and car was as ordered, adequate pick up and drop off at airport but needs to be faster and drivers needs to speak english, office staff need to be better trained in customer service and only speak english when customer are present, this would be my reason for not booking again.
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  • V.S

    Auckland

    8.3 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    The car I got was exactly what I asked for and was really clean. The only downer is that the whole computer system was in Japanese and it could not be changed, there was also no USB port which is what I requested.
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  • Anonymous

    Auckland

    6.7 /10 Average

    Reviewed: Saturday, July 11, 2020

    I book car whit full Insurance. (0 axcess), but Great Rentals ask me abou toll fees ($7.2) and labor cost and cleaning fess($160) are total $167.20. This cost they already taken from the holding fees.
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  • N.Morgan-French

    Auckland

    3 /10 Poor

    Reviewed: Saturday, July 11, 2020

    Horrible pick up experience. Rude staff. Tried to charge us our excess for insurance up front (claimed miscommunication). 7pm at night and the rude staff member tells us we need to go elsewhere. Another member of staff came to speak with us 10 mins later and finalised the pick up. Car radio didn't work. Wasn't in english so we couldn't use for our whole trip
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  • B.M

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Great service all over! the best prices around and really nice cars too!! we were younger renters and wasn’t aware we needed a credit card for a big deposit as it was but it worked out all good and we’re super amazed with everything
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  • Anonymous

    Auckland

    4 /10 Average

    Reviewed: Saturday, July 11, 2020

    Hard to find pick up location. Staff were rude. Charged $500 at pick up that is not outlined in T&Cs that gets returned after 20 days, they refused to take credit card, this is not a normal process when hiring cars. They made me check the car for damage in the rain. Tried charging me for a window crack no bigger than 1mm that was not caused by myself. Take a week to respond to emails. Would not recommend.
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  • Michael Nguyen

    Auckland

    2.7 /10 Poor

    Reviewed: Saturday, July 11, 2020

    They will charge you for normal wear and tear and scratches already present on the vehicle. They have a dodgy business model. Don't rent a car from this place.
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  • Colin

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Enjoy dealing with Great Rentals, they're friendly and helpful, and really good value compared to other rentals.
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  • Veronika

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    We received a larger car than expected. Given the very good price, we were a little wary of the company, but there were no problems at all
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  • Mario

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    we got a nice SUV 2018 RAV4.
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  • Anonymous

    Auckland

    8.7 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Certainly have a wide range of options from really budget conscious to luxury. Smooth rental pickup and dropoff process.
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  • Anonymous

    Auckland

    7 /10 Good

    Reviewed: Saturday, July 11, 2020

    Car was cheap but a dump, I thought I'd be getting a swift but instead got a very old paddock basher. I guess I get what I paid for, but ...
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  • P.Chua

    Auckland

    8.3 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    services provided by staff were brilliant - they feel apologetic due to the delay. car should be clean thoroughly at the windscreen for safety purposes
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  • Anonymous

    Auckland

    5.7 /10 Average

    Reviewed: Saturday, July 11, 2020

    Car was a lot older than expected from displayed picture at booking.
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  • M.McFarlane

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    The Vehicle was late model and way better than expected for the price. I have already told friends and business colleagues about how good the services etc was
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  • h.lukman

    Auckland

    7.3 /10 Good

    Reviewed: Saturday, July 11, 2020

    Audio system with gps in japanese language makes it impossible to use it
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  • A.King

    Auckland

    9.7 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Very easy transaction. Quick service to and from the airport
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  • Anonymous

    Auckland

    6.7 /10 Average

    Reviewed: Saturday, July 11, 2020

    The car was very clean. Ran well. Staff were diligent about checking for damage before and after. The little car served us well for the transfet
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  • Anonymous

    Auckland

    8 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.
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  • A.Boyack

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    The car was what suitable for my needs Staff were friendly
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  • S.Kiriarachchi

    Auckland

    7.7 /10 Good

    Reviewed: Saturday, July 11, 2020

    The car I got is bit older than what was advertise. But it was a bigger car
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  • L.R.

    Auckland

    9.7 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Do ask about the excess and the insurance and they do not mention it. We had to ask a couple of times, I guess it was just the language barrier.
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  • Anonymous

    Auckland

    3.3 /10 Poor

    Reviewed: Saturday, July 11, 2020

    ① 予約車が準備されてなかった。 ② 車の整備状態が良くなかった。 ③ 傷だらけの中古車が手配された。 ④ 対応が良くなかった。 ⑤ 不満を述べると代車は追加料金との事 ⑥ ダウングレードの車ならOKの返事 ⑦ 2度と利用しない。 ◎ トヨタRAV4(2006年製)車機能は満足
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  • Anonymous

    Auckland

    5.7 /10 Average

    Reviewed: Saturday, July 11, 2020

    The car was pretty old, the pick up driver/counter service didn’t answer the phone until 45 minutes after our arrival (and 15 after our scheduled pickup time), pickup ended up being an hour late, and the rental lot was in a corner of an industrial park by the airport.
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  • Romain Vireton

    Auckland

    9.3 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Bonne agence malgres pas mal d avis négatif, pensez bien à appeler à votre arrivé
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  • S.Costar

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    This is the 3rd time I have hired from Great Rentals and each time has improved with my last experience being excellent. Great car, great service, will hire from them again.
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  • J.Shah

    Auckland

    9.3 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Booked the RAV4 model guaranteed and got exactly that. Fantastic rental overall, especially given the price. 40,000km on the clock but no issues whatsoever. Definitely factor in the extra time for pickup. They will pick you up in a normal car so make sure to ask what registration is on the car doing the pickup and make a note clearly. Also make sure you have something to call in, SIMs are not really available on the arrivals hall from what we saw. Pickup is outside departures before the W pink sign, outside door number 3. Windscreen had pre-existing chips in them which make me a little uneasy - hope there's nothing under the hood being neglected. Overall, will rent again.
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  • Elvin Pillay

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Excellent Customer service, picked up a Toyota Alphard, bit dirty and smelly. Complained and they upgraded for free.
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  • Y.Sony

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    All was great but the child seat could have been better. The provided seat was too big for my 2 year old.
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  • Anonymous

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    The only complaint is that the radio was in japanese so you couldn't listen to it.
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  • L.Coleman

    Auckland

    9.3 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Car was awesome for what we paid, it did the job exactly as needed and the customer service at Great Rentals was top-notch. Our first car had a faulty charging port so they instantly gave us a new one without any hassle.
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  • C.Ong

    Auckland

    8.3 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Very friendly and helpful staff, they were also mandarin speaking so it made things alot easier.
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  • Kevin

    Auckland

    6.7 /10 Average

    Reviewed: Saturday, July 11, 2020

    You took the bond on my credit card first. Then told me about insurance afterwards. So I took the insurance and you did a reversal of the bond but it hasn't been returned to my card yet. It has been 6 days already. Also, the two people at the counter had very little English language skills. Seems strange in NZ.
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  • Egan

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    The staff were supportive and the condition of the car was good. I really enjoyed this experience, better than what I have expected.
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  • S.Lismore

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    I had a good experience with great rentals after reading bad reviews. Staff had good English and picked me up promptly despite lots of bad feedback. The deposit went into my account quite soon after drop off also. I would really recommend this company!
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  • Anonymous

    Auckland

    6.7 /10 Average

    Reviewed: Saturday, July 11, 2020

    Overall everything was good enough, the car a bitt aged, but did its job and price was guite low.
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  • K.KHANAPURE

    Auckland

    7 /10 Good

    Reviewed: Saturday, July 11, 2020

    I was offered alternate vehicle
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  • J.YU

    Auckland

    9.7 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    better than expection
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  • D.McAra

    Auckland

    9.3 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Lovely people. Easy and efficient. I would hire from them again.
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  • Anonymous

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Great car. Very spacious
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  • Rameshwor

    Auckland

    9.7 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Easy booking, quick pick up and drop off at the airport. Great value for money.
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  • D.Farid

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Any issues where dealt with quickly. Very clean and very comfortable Toyota Alphard. Rear tv and ac controls. Scratches and marks on exterior off car did not faze us. Plenty of room and space for the whole family is what counted thanks
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  • S.Gondal

    Auckland

    8.3 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    No usb charger or bluetooth
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  • J.HILLS

    Auckland

    9.7 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Excellent value
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  • G.Bliss

    Auckland

    7 /10 Good

    Reviewed: Saturday, July 11, 2020

    pick up ok but drop off not good was accused of car not breing fuelled up enough ... So drove to petrol station approx 5km away ,and added 25 mins to drop offtime and getting to airport & where staff put fuel in which took only $5 more , he was appologetic but I was unhappy .. Only otherthing wasnot great english speaking during pick up & drop off..otherwise ok service
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  • Anonymous

    Auckland

    7.3 /10 Good

    Reviewed: Saturday, July 11, 2020

    予想以上によい車は受け取れませんでした。スタッフは親切で問題ないです。車のシガーソケットが最初から故障していましたが、気がついたのがしばらく運転してからだったので、スマートフォンの充電ができず、グーグルマップが使えずとても不便でした。シガーソケットの修理は簡単なはずです。
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  • Anonymous

    Auckland

    6.3 /10 Average

    Reviewed: Saturday, July 11, 2020

    The car was ok, but not very clean. The two front tyres were too low in air. The receptionist was friendly, but constantly speaking to her colleague in a foreign language (chinese??), which I thought was not very nice at all. She did ask her male colleague to look at the tyres and he put more air into them. When we pointed out the uncleaned boot space, he took the car and lateron returned it cleaned.
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  • Anonymous

    Auckland

    8.7 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Always very tidy and clean
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  • S.Vaity

    Auckland

    8.7 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    They upgraded our car to a brand new Toyota RAV4 which was awesome
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  • Esther Giesbergen-de

    Auckland

    8.7 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    We had to wait by the pink W. But it didn't say where that was. And the airport staff didn't no this either. Would have been beter if they had said by the pink W by door number so and so. For the rest the service was great and the car as well.
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  • Sarah

    Auckland

    8.3 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Car was great, ready to go upon arrival. A little confusion behind the counter at pickup, got sorted when help arrived.
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  • J.Blond

    Auckland

    8.3 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Car was great. Hadnt been cleaned properly it had dirt on back seat and seeds in door well.
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  • B.McCullough

    Auckland

    8.7 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Biggest let down was I ordered a toyota corrolla bu got a toyota yaris> I am 1.9m tall which is why i ordered the bigger car
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  • S.Higham

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    very good service, very helpful. thank you.
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  • B.Toia

    Auckland

    9.3 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Will def book again. Very easy, nice car and great price
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  • Anonymous

    Auckland

    6 /10 Average

    Reviewed: Saturday, July 11, 2020

    The car was good for the price I paid for the rental - just what I needed - right size & good luggage capacity. The car was not very clean on pick-up though - I had to clean all of the windows inside and outside just to see where I was going...It had not been washed for a while either I would say
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  • Sl

    Auckland

    8 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Fast
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  • J.S

    Auckland

    9.7 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Helpful staff and quick process. Even picked us up from nearby hotel.
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  • Anonymous

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Very close to airport, complimentary pick-up and drop-off, very easy-going
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  • A.Hill

    Auckland

    9.7 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Great service, nice helpful friendly staff
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  • Anonymous

    Auckland

    9.3 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    great service,pick up was on time and drop off was smooth even though it was very early in the morning
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  • C.Garcia

    Auckland

    9.3 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    The waiting time for the bond return is too long.
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  • Lex

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Staff were very helpful and courteous. I would highly recommend and will definitely use again ✔️✔️✔️✔️✔️
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  • G.Robinson

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    I did opt for a upgrade and I was very satisfied that vehicle
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  • J.Cheung

    Auckland

    7.3 /10 Good

    Reviewed: Saturday, July 11, 2020

    The car is over than 10 years and the interior is not clear at all. The seat covers have stain. I booked Toyota Yaris while they offered Honda Fit to me
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  • Anonymous

    Auckland

    8.3 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    1. It was a Nissan, not a Toyota; 2. The company phone line was disconnected; 3. Audio system and GPS was only in Japanese; 4. The lighter's fuse was blown.
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  • W.Brown

    Auckland

    7.7 /10 Good

    Reviewed: Saturday, July 11, 2020

    Vehicle was not ready for pick up upon arrival Vehicle booked for 9am I was running late Arrived at 10am and still had to wait 30 mins while vehicle was being cleaned from previous customer
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  • Chris

    Auckland

    8 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    The pickup point was near impossible to locate. They spoke of a 'pink P" sign to stand near, but it could not be seen and was not known by airport staff we asked.(We finally saw it and it was only visable from the incoming road) The pickup vehicle did not have any log on it, and we were finally told the last 3 digits of the registration.
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  • S.Passmore

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Very efficient service. Nice car in great condition
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  • F.Haldemo

    Auckland

    5.7 /10 Average

    Reviewed: Saturday, July 11, 2020

    We booked an economy car, Toyota Yaris or similar. We got a Toyota Vitz, no worries there. But the car was from 2012, had no Bluetooth connection, no AUX and no USB-port for charging. And it was an imported Japanese car which meant the radio only worked in the FM-range of 76-90 MHZ and so you couldn't even listen to music that way. You could find a station for a minute or two but reception was BAD!!!!!!!!!!
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  • M.Vaz

    Auckland

    8 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Very old car. Had over 100k Kms on it.
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  • Anonymous

    Auckland

    7 /10 Good

    Reviewed: Saturday, July 11, 2020

    It was an old car, I couldn’t even use apple play. The deposit money will be refunded in 20 days which is too long, while other rentals would just take for 5 days.
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  • A.Timoko

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Excellent rental would recommend this company to anyone. Great car, lots of space, nice vehicle to drive, great on the roads.
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  • C.Fairhall

    Auckland

    8.3 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Was a little difficult with language. We are kiwis and all staff Asian descent. We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.
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  • I.Batey

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Car was an older Japanese import and unfortunately the radio did not work otherwise it would of been 10 out of ten
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  • Cris Moris

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    The car was pretty good, I waited only 10 minutes for they pick me up but both phone number given in my booking was wrong. They need to check it out.
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  • H.Pham

    Auckland

    8.7 /10 Very Good

    Reviewed: Saturday, July 11, 2020

    Car was great but old and have damage. That was fine since this reflected the prices the car smelt badly of cigarettes and all the electronics inc gps are in Japanese which is completely useless in New Zealand. This was explained to me as they were Japanese imports. Overall a good service, I would use again. But be aware that they hold your deposit for 4 weeks after you return your car for possible fines, tickets, etc which I had never experienced before.
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  • C.TAYLOR

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Everything was fabulous
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  • D.Andreano

    Auckland

    6.7 /10 Average

    Reviewed: Saturday, July 11, 2020

    On calling your office for pick your staff on the phone, English language was very difficult to understand, not able to give clear directions for pick up at the arrivals terminal in Auckland international airport. Your van has not advertising therefore when searching for the van there are hundreds of white vans! On arriving at your pick up location your staff were going to give me a very old SVU and not the one you advertise on your web page!!! Then I got a million excuses why I couldn’t get the car I booked... reason other people had booked ..... hello I booked this car back in April!!! Then the staff finally agreed to give me an upgrade in all the process took over an hour ! Staff are polite but very inexperienced and poor English!
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  • Anonymous

    Auckland

    7.7 /10 Good

    Reviewed: Saturday, July 11, 2020

    Everything was good except for the part that the previous driver had left a lot of hair and litter in the car and Great Rentals did not bother to clean it.
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  • G.Wall

    Auckland

    6.7 /10 Average

    Reviewed: Saturday, July 11, 2020

    Car was very old. Tyres were in bad condition, the radio was programmed in Japanese so couldn't listen to it or use it. The wheel alignment was badly out pulling to the left the entire time. This is a safety issue!
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  • J.Smith

    Auckland

    9 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Great to deal with and good little car.
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  • Anonymous

    Auckland

    6.3 /10 Average

    Reviewed: Saturday, July 11, 2020

    - Car met our space needs at a good price - this was the only plus point. - In the end, the value wasn't worth the experience at all as the whole pickup and drop-off experience was handled extremely poorly. - Pickup information may sound clear to someone who has visited Auckland Airport before, but is extremely unclear for someone arriving for the first time. The "Pink W" is not near "international arrivals" as specified, but actually near "Departures" - logically of course we were confused so we called all 3 phone numbers given to us many times to ask for help. As no one picked up, we had to ask airport staff many times, all of whom kept telling us there is no "Gate 11/Pink W" for arrivals and kept telling us to wait at the only international arrivals gate, which was where every single other rental company car usually picks up from. - When someone finally picked up our phone about 40 mins later, we were told they were on the way and would be there in 20 mins (this is ridiculous as they were already given the pickup time and flight number). We had to make numerous follow up calls as no one arrived in 20 minutes and we were left waiting for even longer. Finally when a man came, he blamed us that he was late because we did not follow instructions and he had to come all the way from the pink W (this is literally a few minutes away, I don't know why he was more than an hour late!) - The drop off procedure was much easier because we were actually given an address and we didn't have to rely on or wait for the company for long periods of time. It was also handled a little poorly, however, as we got an email from Great Rentals at around 9pm the night before asking us to meet in a location other than the originally specified address. Only the driver that drove us to the airport had good customer service and we had no issues with him.
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  • y.Wang

    Auckland

    7.3 /10 Good

    Reviewed: Saturday, July 11, 2020

    It’s great value of money, just the car is really old and with Internet cafe smell, I have to open my window all the time. feel like they need to give the seats a quick wash at least once a month or 2.
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  • Anonymous

    Auckland

    7.7 /10 Good

    Reviewed: Saturday, July 11, 2020

    In average good, what was no nice are the costume service, they didn’t speak with you, explain things and asking general questions. Costume service was poor need to be more friendly and improve few things
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  • L.Sainty

    Auckland

    10 /10 Excellent

    Reviewed: Saturday, July 11, 2020

    Pick up and drop off very quick and easy. No logos on van but noticed the drivers uniform. Staff very friendly, car comfortable with lots of space.
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  • K.Rakete

    Auckland

    5.3 /10 Average

    Reviewed: Saturday, July 11, 2020

    car was older 2006, clean but non english warning components, no radio, screens dangling from dash
    Read More >
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