The car oil change light came on during my rental.... I think they should have better knowledge of when to change the oil of their vehicles.... fortunately there was no problem with the car.
“Will book through Easyrentcars.com again but won't rent from Europcar anymore”
About Europcar:7.0/10
Booked for pick up at 12 midnight KLIA2. Staff passed me 2 pages of their list of bookings and asked me to find my own name. Couldn't find my booking on the 5Dec and 6Dec list. Staff then took my E-voucher and checked in the office. Came back 5 minutes later for my IC and license. Back again another 5 minutes later with documents in hand for registration. Hand gestures were not friendly. Kinda threw my IC and license back on the counter to me. Did not explain anything on the documents and just asked me to sign at the crossed areas. After done with deposit, staff guided us towards car park to retrieve vehicle. Car was full of scratches. Interior is dirty as well. Cup holder has biscuit crumbs and hair. There's a constant sound of metal rattling in the boot during drive. Whole process of picking up the car was done without a smile from the staff. Was determined to never rent from Europcar again.
However, the staff at KLIA1 during drop off was very kind. Triple checked if we've taken all our belongings from the car before leaving.
About QEEQ:10.0/10
Booking process on Easyrentcars.com was a breeze. Easy navigation through the website and no hidden fees. Flexible cancellation process too (had a change of drop off timing).
“A bit disappointed because i was only given 2 bars of petrol.”
About EPTA:5.7/10
In my booking confirmation i understand i will get a full tank of petrol and that i was supposed to return with full tank too. However, i was only given 2 bars/level of petrol. The staff said this is their normal practice ie. to give only 2 bars/level of petrol. If this is so, then would suggest that you provide a proper confirmation during our booking.
Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.
As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch
Recibí el auto que reserve, cumplió con todas mis expectativas, una camioneta prácticamente nueva, no tuve problemas para recibirla, no tuve insistencia el mostrador ofreciéndome seguros adicionales.
Como no manejo muy bien el inglés, tuve un pequeño inconveniente en el momento de firmar el contrato de alquiler, pero al final se resolvió sin problemas.
About QEEQ:10.0/10
Muy buen servicio, muy clara y precisa la información respecto al vehículo y la compañía que lo rentó.
Recibí mensajes antes, durante y después del alquiler, respecto a todo el proceso de renta en general.
I had full insurance coverage
After accident I provided police report and they said since i dont have copy of other car insurance paper i cannot use my insurance coverage!!!!!
This was not my fault at all
They cheated me and charged my credit card twice with fake signature they put on transaction reciept on my behalf... when I complained they forced to return one of the charges
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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