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Europcar, Melbourne City Car Rental

Europcar 2000+ ratings, 19 reviews

Melbourne, Victoria, Australia

8.5 / 10 Very Good

Europcar - Melbourne City Information, Car Rental Instructions & Policies

Store Location

89 FRANKLIN STREET

Telephone

+61 (0) 3 86330000

Pickup from Branch or Car Park & After Hours Pickup

Pickup instruction is being collected.

Return to the Store, Car Park or Key Box & After Hours Return

Please refer to local information to pay for the out-of-hours service.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -17:00
08:00 -17:00
08:00 -18:00
08:00 -17:00
08:00 -18:00
08:00 -17:00
08:00 -18:00
08:00 -18:00
08:00 -17:00
08:00 -18:00
08:00 -17:00
08:00 -18:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 10030-60

Landrover Discovery Sport (inc Gps)

Jeep Compass

Toyota Corolla

Bmw X5

Bmw X1 Xdrive 25i

Bmw 2 Series Convertible (inc Gps)

Audi A6

Mercedes Clk Convertible

Mercedes-benz E-klasse-diesel

Mercedes Benz Cla 200 (inc. Gps)

Mercedes Benz Glc200d

Mercedes Benz Gle350d

Pack up ^
AUD 10015-30

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master, DinersClub, AMEX

Visa Master DinersClub AMEX

Note that two credit cards may be asked for upon pickup if your rental car falls into these car types: Landrover Discovery Sport (inc Gps), Jeep Compass, Toyota Corolla, Bmw X5, Bmw X1 Xdrive 25i, Bmw 2 Series Convertible (inc Gps), Audi A6, Mercedes Clk Convertible, Mercedes-benz E-klasse-diesel, Mercedes Benz Cla 200 (inc. Gps), Mercedes Benz Glc200d, Mercedes Benz Gle350d

Car rental with debit cards is also accepted and listed as below: Visa, Master

Visa Master

UnionPay,Visa Electron,DinersClub,Maestro,JCB,Debit Mastercard,Discover,Visa Debit,AMEX are not accepted.

Note that two debit cards may be asked for upon pickup if your rental car falls into these car types: Landrover Discovery Sport (inc Gps), Jeep Compass, Toyota Corolla, Bmw X5, Bmw X1 Xdrive 25i, Bmw 2 Series Convertible (inc Gps), Audi A6, Mercedes Clk Convertible, Mercedes-benz E-klasse-diesel, Mercedes Benz Cla 200 (inc. Gps), Mercedes Benz Glc200d, Mercedes Benz Gle350d

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 25 years old with charge of AUD 27 - 37.2232 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Toddler car seat rental
Toddler car seat rental
Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)
AUD 13.32/day
capped at AUD 93.25
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 20.72/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 11/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 10.89/day
capped at AUD 70
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 10/week
Tire chains rental
Tire chains rental
Prices and inventory depend on local stores.
AUD 15/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Mornington Peninsula
While travelling on a ferry or barge, the vehicle is not covered by the Damage Liability Fee. The customer is fully responsible for any damage that occurs to the vehicle or damage caused by the vehicle while it is on the ferry. This includes submersion, in the event of the ferry/barge sinking.
Depending on car models, bringing rental cars to below countries is allowed and free of charge:
Representative Car Models Islands

Kia Carnival

Mercedes Clk Convertible

Renault Talisman Auto-diesel

Griffiths Island

Kangaroo Island

While travelling on a ferry or barge, the vehicle is not covered by the Damage Liability Fee. The customer is fully responsible for any damage that occurs to the vehicle or damage caused by the vehicle while it is on the ferry. This includes submersion, in the event of the ferry/barge sinking.

Conditional:

Depending on car models, bringing rental cars to below countries is allowed but policies differ:
Representative Car Models Islands

Volvo Xc60

Mercedes Benz Glc200d

Nissan Xtrail 2wd 5+2 Seats

Dodge Journey

North Stradbroke Island

South Stradbroke Island

Bruny Island

Magnetic Island

Phillip Island

Kangaroo Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to the Australian islands that are not listed in Free of Charge, Conditional is not allowed.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Melbourne City Heliport

6.6 mi from Essendon Airport

11.7 mi from Melbourne Airport

Railway Stations

0.4 mi from Flagstaff Train Station

0.7 mi from Parliament Train Station

0.7 mi from Flinders Street Station

Hotels

Nearby Designer Melbourne CBD Pad

Nearby Victoria One - The Altitude Club III

Nearby Designer CBD Apartment + Transport

Other Landmarks

0.7 mi from Federation Square

FIND ME A CHEAP RENTAL
Map view of Europcar Store Location
coordinates: -37.8081 144.9616

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.5 / 10 Very Good

  • Vehicle condition: 8.8
  • Vehicle cleanliness: 8.6
  • Spaciousness: 8.5
  • Counter staff: 7.4
  • Pick-up location: 8.8
  • Drop-off location: 8.7
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • M.van den Heuvel

    Melbourne

    7.3 /10 Good

    Reviewed: Wednesday, August 4, 2021

    Terrible staff at the pick up counter. First they told us that our booked car had been damaged by the previous owners and that they dont have a spare car. Over an hour later there was suddenly a Mercedes C300.. spare.. out of the blue. New car was fine for us. Just a few grumpy people at the desk.
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Wednesday, August 4, 2021

    Car was well maintained and clean Easy city pickup location
    Read More >
  • Nic

    Melbourne

    10 /10 Excellent

    Reviewed: Wednesday, August 4, 2021

    Like: The price was cheap. We booked first a Toyota Corolla and were given Volkswagen Golf, which is totally fine with us since the car is very good. We didn't ask for it but the GPS was included with the car for free. We had to pay a little extra for an additional driver, as expected.
    Dislike: Really... I have nothing to complain about...
    Read More >
  • C.Goh

    Melbourne

    9.4 /10 Excellent

    Reviewed: Wednesday, August 4, 2021

    Like: Good experience and car is in good condition
    Dislike: Except that floor mat is not placed inside the car
    Read More >
  • J.Smit

    Melbourne

    10 /10 Excellent

    Reviewed: Wednesday, August 4, 2021

    Like: Lady who served us was very helpful and friendly
    Read More >
  • Anonymous

    Melbourne

    9.3 /10 Excellent

    Reviewed: Wednesday, August 4, 2021

    I was charged a one way fee by Europe car even though it clearly stated it was covered by the booking.
    Read More >
  • Anonymous

    Melbourne

    9.7 /10 Excellent

    Reviewed: Wednesday, August 4, 2021

    I think that Europcar can improve its return process because who receive the car were not informative and friendly. So I had to come back to the office service to ask some questions and evething was easily managed.
    Read More >
  • Anonymous

    Melbourne

    8.7 /10 Very Good

    Reviewed: Wednesday, August 4, 2021

    A new and nice car but I found rubbish in the car's storage.
    Read More >
  • g.dekel

    Melbourne

    6.3 /10 Average

    Reviewed: Wednesday, August 4, 2021

    the staff at pick up in MELBOURNE city branch were not professional (not the office staff). the car was not clean, not on the out side and especially on the inside. at pick up I found a screw stuck in the wheel
    Read More >
  • A.Bumrungpert

    Melbourne

    3.7 /10 Poor

    Reviewed: Wednesday, August 4, 2021

    Very very bad services, I booked mercedes benz c 300 that is premium car but I got a small car folk (golf). They said no premium car at that time, that’s mean making reservation is equal as I walk in to rent a car, and my friend booked another booking the same as me mercedes benz c300 but got small car benz GLA .
    Read More >
  • O.Amin

    South Melbourne

    10 /10 Excellent

    Reviewed: Wednesday, August 4, 2021

    Excellent service and car
    Read More >
  • s.wood

    Melbourne

    8.7 /10 Very Good

    Reviewed: Wednesday, August 4, 2021

    It had a flat car battery Europe jumper started it Took 45 minute We stopped half way to our destination went to continue but the car would not start the car was total dead Check under the bonnet found the negative terminal on the battery was loose Tightened the nut and the car started Not really happy she we dropped off told Europe car and they said thanks saved us a trip not good enough put us 1 30minute behind We were then driving in twilight lots of kangaroos at that time glad we did not hit one
    Read More >
  • S.TuanCheen

    Melbourne

    8.7 /10 Very Good

    Reviewed: Wednesday, August 4, 2021

    Not the same as request- Full Size | Toyota Camry or similar but Mitsubishi ASX
    Read More >
  • S.Workman

    Melbourne

    9.3 /10 Excellent

    Reviewed: Wednesday, August 4, 2021

    Was a fantastic experience, 5 stars
    Read More >
  • Anonymous

    Melbourne

    8.7 /10 Very Good

    Reviewed: Wednesday, August 4, 2021

    The car exceeded my expectations. It was a nice car to drive around and there were no damages. It was like a brand new car. It allows us to connect our phone and display our GPS on the screen directly instead of looking through our phones which is a plus point. However, the lady staff at Europcar wasn’t that friendly when assisting us, for that there is some room of improvements.
    Read More >
  • M.Lim

    Melbourne

    7.7 /10 Good

    Reviewed: Wednesday, August 4, 2021

    Spent a long time waiting to pick up the car , after 1.5h was given an alternative car because the car model we booked was not available. Staff should have managed better.
    Read More >
  • Salim

    Melbourne

    8.7 /10 Very Good

    Reviewed: Wednesday, August 4, 2021

    Got a brand new car. Smooth transaction. Not much time taken.
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: Wednesday, August 4, 2021

    Pick up and drop off both excellent
    Read More >
  • J. Chng

    Melbourne

    6.3 /10 Average

    Reviewed: Wednesday, August 4, 2021

    I booked an medium SUV kia Sportage but the counter staff convinced me for an mercedes GLA180 upgrade without asking me how many passengers and luggage I have. At the end my family have to suffer limited space throughout Melbourne journeys for 6 days in GOR. Hope for customer oriented services instead of money making. Will not return again.
    Read More >
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