Europcar, Melbourne City Car Rental

3% OFF

Store Location
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Melbourne City Information, Car Rental Instructions & Policies

Store Location

89 FRANKLIN STREET

Telephone

+61 (0) 3 86330000

Pickup from Branch or Car Park & After Hours Pickup

Pickup instruction is being collected.

Return to the Store, Car Park or Key Box & After Hours Return

Please refer to local information to pay for the out-of-hours service.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -17:00	08:00 -16:00 08:00 -17:00	08:00 -16:00 08:00 -17:00	08:00 -16:00 08:00 -17:00	08:00 -16:00 08:00 -17:00	08:00 -16:00 08:00 -17:00	08:00 -16:00 08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Young Driver Fee applies at 18 - 25 years old with charge of AUD 15 - 38.3879856 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driver's license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driving licence with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
North Stradbroke Island, South Stradbroke Island, Bruny Island, Phillip Island, Kangaroo Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island The only vehicles permitted to travel on unsealed roads are the following FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete.

Must-not:

Taking rental cars to following islands is not allowed：
Magnetic Island, Rottnest Island, Mornington Island, Churchill Island, Fraser Island, Tasmania

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Melbourne City Heliport

6.6 mi from Essendon Airport

11.7 mi from Melbourne Airport

Railway Stations

0.4 mi from Flagstaff Train Station

0.7 mi from Flinders Street Station

0.7 mi from Parliament Train Station

Hotels

Nearby Executive Designer Modern Apartment

Nearby

Nearby Victoria One - The Altitude Club III

Other Landmarks

0.7 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: -37.8081 144.9616

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 8.8
Vehicle cleanliness: 8.6
Spaciousness: 8.5
Counter staff: 7.4
Pick-up location: 8.8
Drop-off location: 8.7
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Nic
Melbourne
10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: The price was cheap. We booked first a Toyota Corolla and were given Volkswagen Golf, which is totally fine with us since the car is very good. We didn't ask for it but the GPS was included with the car for free. We had to pay a little extra for an additional driver, as expected.
Dislike: Really... I have nothing to complain about...
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C.Goh
Melbourne
9.4 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Good experience and car is in good condition
Dislike: Except that floor mat is not placed inside the car
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J.Smit
Melbourne
10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Like: Lady who served us was very helpful and friendly
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
I was charged a one way fee by Europe car even though it clearly stated it was covered by the booking.
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Anonymous
Melbourne
9.7 /10 Excellent
Reviewed: Saturday, April 20, 2024
I think that Europcar can improve its return process because who receive the car were not informative and friendly. So I had to come back to the office service to ask some questions and evething was easily managed.
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Anonymous
Melbourne
8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
A new and nice car but I found rubbish in the car's storage.
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g.dekel
Melbourne
6.3 /10 Average
Reviewed: Saturday, April 20, 2024
the staff at pick up in MELBOURNE city branch were not professional (not the office staff). the car was not clean, not on the out side and especially on the inside. at pick up I found a screw stuck in the wheel
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A.Bumrungpert
Melbourne
3.7 /10 Poor
Reviewed: Saturday, April 20, 2024
Very very bad services, I booked mercedes benz c 300 that is premium car but I got a small car folk (golf). They said no premium car at that time, that’s mean making reservation is equal as I walk in to rent a car, and my friend booked another booking the same as me mercedes benz c300 but got small car benz GLA .
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O.Amin
South Melbourne
10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Excellent service and car
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s.wood
Melbourne
8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
It had a flat car battery Europe jumper started it Took 45 minute We stopped half way to our destination went to continue but the car would not start the car was total dead Check under the bonnet found the negative terminal on the battery was loose Tightened the nut and the car started Not really happy she we dropped off told Europe car and they said thanks saved us a trip not good enough put us 1 30minute behind We were then driving in twilight lots of kangaroos at that time glad we did not hit one
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S.TuanCheen
Melbourne
8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
Not the same as request- Full Size | Toyota Camry or similar but Mitsubishi ASX
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S.Workman
Melbourne
9.3 /10 Excellent
Reviewed: Saturday, April 20, 2024
Was a fantastic experience, 5 stars
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Anonymous
Melbourne
8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
The car exceeded my expectations. It was a nice car to drive around and there were no damages. It was like a brand new car. It allows us to connect our phone and display our GPS on the screen directly instead of looking through our phones which is a plus point. However, the lady staff at Europcar wasn’t that friendly when assisting us, for that there is some room of improvements.
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M.Lim
Melbourne
7.7 /10 Good
Reviewed: Saturday, April 20, 2024
Spent a long time waiting to pick up the car , after 1.5h was given an alternative car because the car model we booked was not available. Staff should have managed better.
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Salim
Melbourne
8.7 /10 Very good
Reviewed: Saturday, April 20, 2024
Got a brand new car. Smooth transaction. Not much time taken.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Pick up and drop off both excellent
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J. Chng
Melbourne
6.3 /10 Average
Reviewed: Saturday, April 20, 2024
I booked an medium SUV kia Sportage but the counter staff convinced me for an mercedes GLA180 upgrade without asking me how many passengers and luggage I have. At the end my family have to suffer limited space throughout Melbourne journeys for 6 days in GOR. Hope for customer oriented services instead of money making. Will not return again.
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M.van den Heuvel
Melbourne
7.3 /10 Good
Reviewed: Saturday, April 20, 2024
Terrible staff at the pick up counter. First they told us that our booked car had been damaged by the previous owners and that they dont have a spare car. Over an hour later there was suddenly a Mercedes C300.. spare.. out of the blue. New car was fine for us. Just a few grumpy people at the desk.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Car was well maintained and clean Easy city pickup location
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