“Poorly maintained vehicles at AIRPORT VAN RENTALS.”
About AIRPORT VAN RENTAL:7.0/10
The car was a Jeep. It had/has an alternator issue in that the alternator did not charge up the battery. So I had to have multiple jump starts in an area that I was unfamiliar with. There was a service phone number on the key fob, however on several occasions there was no response to my calls, which were usually at night in the pouring rain. Luckily I have AAA motor club service. Service tech that responded the first time said the battery had rusted terminal cables. The second tech said that the alternator wasn't putting out the correct voltage to maintain the battery. When I returned the vehicle, I parked it in the entrance drive, and told the clerk that she would have to jump start the vehicle to move it, since it had a bead battery.
About QEEQ:10.0/10
Booking was fine and I got the lowest rate possible. The vehicle was supposed to be a Toyota Rav4, but that wasn't Easyrentcars fault.
There were no SUVs even though I had paid a deposit for an SUV; they were telling everyone who was picking up their car that "only minivans" are available. The staff was beyond rude and completely unsympathetic, with a "take it or leave it" attitude. The AVR facility was nowhere near the airport and we had to take two shuttles to get to that facility from Midway. I will never rent from AVR again.
The cost for the vehicle was a bit excessive, but all the rental agencies were gouging that the time because of events in the area. The car was dirty, had a broken motor in the left side mirror and a broken foot step on the driver floor board. The insides were a bit dirty as well, but the car ran well and the staff were very nice and quick.
Everything was fantastic except for the fact we had to wait in line 45 minutes at the counter to sign the contract for the car. A second rep came out to help the line and the first rep disappeared soon after!
As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch
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