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ACE Rental Cars, Melbourne Airport Car Rental

ACE Rental Cars 4000+ ratings, 53 reviews

Melbourne, Victoria, Australia

8.2 / 10 Very Good

ACE Rental Cars - Melbourne Airport Information, Car Rental Instructions & Policies

Store Location

16 Tarmac Drive, Tullamarine 3043, Melbourne Airport Australia

Telephone

1800 62 04 08 / +613 9222 2595/+613 9339 7200

Pickup from Branch or Car Park & After Hours Pickup

The ACE Rental Cars - Melbourne Airport car rental location is located out of the airport

Please contact the staff to pick you up to ACE Rental Cars - Melbourne Airport car rental when you arrived.

Customers at Melbourne airport get free transfers to Ace via airport parking shuttles during the operation hours. After you've collected your bags and cleared customers call Ace on 1800 62 04 08 (+613 9222 2595) to request pick-up, then proceed to the waiting area across from the International Terminal to Bus Zone M - Hotels and off airport to wait for the bus.

Return to the Store, Car Park or Key Box & After Hours Return

Shuttle service to domestic and international terminals during the operating hours. DEPARTING FLIGHTS Allow an additional 30 minutes prior to flight check-in time for vehicle return & transfer to terminal.After-hours arrangements can be made, the customer must contact the location 48hours before pickup, a $50 surcharge will apply.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -21:30
07:00 -18:30
07:00 -18:30
07:00 -18:30
07:00 -22:30
07:00 -22:30
07:00 -22:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 25015-30

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

Visa Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

18 - 100 years old

Young Driver Fee applies at 18 - 21 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 10/day
Additional driver fee
Additional driver fee
Note that all drivers must provide their valid documentation.
To be confirmed
capped at AUD 15
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 6/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 6/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Mornington Peninsula, Phillip Island

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Tasmania, Fraser Island, Bruny Island, Gove Peninsula, Groote Eylandt, Magnetic Island, Tiwi Island, Rottnest Island
Island is not allowed to use ferries, customers can only travel to the island by overland Bridges.

Must-not:

Taking rental cars to following islands is not allowed:
Lady Elliot Island, Fraser Island, Kangaroo Island
The vehicle is allowed to travel to Kangaroo Island however customer is liable for loss or damage up to the full value of the vehicle and related losses and fees including 3rd party damage

Excess

Collision Damage Waiver Excess:

AUD 4500

Theft Insurance Excess:

AUD 1500

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Melbourne Airport

4.7 mi from Essendon Airport

12 mi from Melbourne City Heliport

Railway Stations

11.5 mi from Flagstaff Train Station

11.6 mi from Southern Cross Station

12 mi from Parliament Train Station

Hotels

0.1 mi from PARKROYAL Melbourne Airport

0.1 mi from PARKROYAL Melbourne Airport

0.3 mi from Holiday Inn Melbourne Airport

Other Landmarks

12.1 mi from Federation Square

FIND ME A CHEAP RENTAL
Map view of ACE Rental Cars Store Location
coordinates: -37.669502 144.848941

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.2 / 10 Very Good

  • Vehicle condition: 8.2
  • Vehicle cleanliness: 8.1
  • Spaciousness: 8.8
  • Counter staff: 8.2
  • Pick-up location: 7.9
  • Drop-off location: 8.3
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • K.Beh Chan

    Melbourne

    8.2 /10 Very Good

    Reviewed: April 1, 2020

    Like: Lovely city and suburb.
    Dislike: Attitude of some locals towards Asians.
    Read More >
  • M.Reed

    Melbourne

    9.3 /10 Excellent

    Reviewed: April 1, 2020

    Everything was great
    Read More >
  • D.Adkins

    Melbourne

    6.3 /10 Average

    Reviewed: April 1, 2020

    The online quote for the vehicle was just over $450 and we were charged almost double. A complete rip off. The cars battery failed and we need to have it boosted. Windshield wipers needed to be replaced.
    Read More >
  • N.Olney

    Melbourne

    9 /10 Excellent

    Reviewed: April 1, 2020

    Friendly and helpful staff member. Had no issues at all. Pick up from airport was easy and drop off equally as good.
    Read More >
  • Anonymous

    Melbourne

    6 /10 Average

    Reviewed: April 1, 2020

    Counter staff not very friendly, car was not clean inside.
    Read More >
  • J.MOELLER

    Melbourne

    9.3 /10 Excellent

    Reviewed: April 1, 2020

    Car was great. Perfect for our interstate drive
    Read More >
  • Trev T

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    It was so good I purchased the same model myself the following week.
    Read More >
  • J.Benevides

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    Excellent company. Everything worked as expected. No extra hidden costs.
    Read More >
  • m.jurkic

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    Ace were great
    Read More >
  • e.mcintosh

    Melbourne

    8.3 /10 Very Good

    Reviewed: April 1, 2020

    all ok
    Read More >
  • W.Wassell

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    Very nice Mitsubishi ASX, roomy, comfortable and economical.
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    Awesome service and best prices
    Read More >
  • S.Adejo

    Melbourne

    8.7 /10 Very Good

    Reviewed: April 1, 2020

    I have difficulty connecting the Bluetooth in the car to my phone
    Read More >
  • TSanto Basnet

    Melbourne

    9.7 /10 Excellent

    Reviewed: April 1, 2020

    Alright
    Read More >
  • S.Adejo

    Melbourne

    9 /10 Excellent

    Reviewed: April 1, 2020

    Yes For the price you can get any where
    Read More >
  • C.Soh

    Melbourne

    8.7 /10 Very Good

    Reviewed: April 1, 2020

    AUD 250 was held as deposit & it was cancelled when the car was returned in good condition.
    Read More >
  • M.Alsulami

    Melbourne

    7.3 /10 Good

    Reviewed: April 1, 2020

    The staff was helpful the car was good and clean I recommend to rent from them based on my experience Because it’s was nice
    Read More >
  • K.Kaur

    Melbourne

    4.3 /10 Average

    Reviewed: April 1, 2020

    The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.
    Read More >
  • Hotelier

    Melbourne

    6.3 /10 Average

    Reviewed: April 1, 2020

    Car was not cleaned properly & figured battery was flat after filling Fuel 2 km’s Before drop off station. Almost missed the flight but Katie from the counters saved the day for them. While the guy Albert refused to take me to the airport Katie did. Kudo’s to her & she dropped me 3 minutes before bag drop closed off. Waiting & being able to get in touch was an absolute stress ..
    Read More >
  • George

    Melbourne

    8.3 /10 Very Good

    Reviewed: April 1, 2020

    The first car offered was a larger one than we booked- we asked to change to the car we booked (Toyota Corolla hatch). A Hyundai 30 was offered, which we accepted. However there were some technical problems with the car and the service officer had to find another one. 3 cars and more than 1 hour from arriving at the pick up point. The customer service was fine, it appears there may be a quality assurance problem. The drop off went extremely well. All customer service staff were very polite and helpful.
    Read More >
  • Anonymous

    Melbourne

    9.3 /10 Excellent

    Reviewed: April 1, 2020

    Got confused with pick up location. Was brought to apparently old address.
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  • C.O'Connor

    Melbourne

    9.7 /10 Excellent

    Reviewed: April 1, 2020

    Everything was as expected
    Read More >
  • Wendy Yeo

    Melbourne

    9.3 /10 Excellent

    Reviewed: April 1, 2020

    Pick up and drop off was smooth. Car was in great condition. No pushy sale from staff, which was great, but staff simply just gave us car key without directing or gave instruction to the car location. We witnessed other staffs brought their customers to the car. Dissatisfied with this as we did not know where to get the car and had to get another employee to help us. Other than that, all was good.
    Read More >
  • Padol Sopacharoen

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    Staff in Melbourne very nice helpful friendly work so quickly I recommend this ACE company.
    Read More >
  • R.Muavae

    Melbourne

    7.3 /10 Good

    Reviewed: April 1, 2020

    Very friendly and helpful staff. effecient.
    Read More >
  • Anonymous

    Melbourne

    7.3 /10 Good

    Reviewed: April 1, 2020

    Could be better
    Read More >
  • S.Weiss

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    Just found it difficult trying to get thru to someone on the phone. Overall a great experience!!
    Read More >
  • Adrian

    Melbourne

    9.3 /10 Excellent

    Reviewed: April 1, 2020

    Got upgraded. The folks there were very friendly and helpful. It's difficult at first to locate the shuttle bus but as this was the second time, it was easier.
    Read More >
  • D.Tang

    Melbourne

    6 /10 Average

    Reviewed: April 1, 2020

    Staff are unfriendly and terrible
    Read More >
  • N.Davison

    Melbourne

    6.7 /10 Average

    Reviewed: April 1, 2020

    No one at the Melbourne office answers the phone and I had to ring Singapore to get a message across that my flight was delayed I had no idea if the buses were still running. Not good service
    Read More >
  • Gayan

    Melbourne

    9.7 /10 Excellent

    Reviewed: April 1, 2020

    Happy with the overall customer service. You might not get the car you order but will get a similar one. At least, leave 30mins to 1 hour for shuttle service time+paperwork.
    Read More >
  • T.Ip

    Melbourne

    6.3 /10 Average

    Reviewed: April 1, 2020

    The car is a bit too old.
    Read More >
  • N.Welsh

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    Excellent service overall. Very happy from the pickup right through to the drop off. They cared for my safety and upgraded my vehicle due to a fault. AAA+++
    Read More >
  • Anonymous

    Melbourne

    9 /10 Excellent

    Reviewed: April 1, 2020

    Everything was perfect except the phone didn’t answer. The recorded message said we had to stay on the line to arrange pickup, but then on all 3 phone numbers we were put through to a message bank and there was a message “the message bank of (number) is full. Please try again later. Not only us but two other renters did the same. There was a lot of anxiety and stress which was unnecessary even though the shuttle came within about 15 mins.
    Read More >
  • T.Co

    Werribee

    4.7 /10 Average

    Reviewed: April 1, 2020

    improve the car and services
    Read More >
  • E.Jones

    Melbourne

    9.3 /10 Excellent

    Reviewed: April 1, 2020

    The car was amazing, absolutely loved it. Procedure around when and how excess is payable would have been great before picking up the vehicle not after.
    Read More >
  • SILVA

    Melbourne

    7 /10 Good

    Reviewed: April 1, 2020

    The car was quite scratched and smelt of cigarette smoke , I have also been charged twice and not sure why?It is also almost 4 days since I returned the car and still have not got my $250 deposit back, the staff failed to tell me I could use my TOLL account from NSW to pay tolls in VIC but instead made me buy a $17 toll credit
    Read More >
  • Puzo

    Melbourne

    6.3 /10 Average

    Reviewed: April 1, 2020

    The car was in a good shape but was dirty from the inside.
    Read More >
  • S.Lee

    Melbourne

    9 /10 Excellent

    Reviewed: April 1, 2020

    The counter service was good.
    Read More >
  • J.Lee

    Melbourne

    7.7 /10 Good

    Reviewed: April 1, 2020

    The car was not up to my expectation in terms of the condition of car(quite dirty inside), waited for another car but it was same as previous one which I just took it.
    Read More >
  • H.Sunderland

    Melbourne

    8.3 /10 Very Good

    Reviewed: April 1, 2020

    I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money
    Read More >
  • Anonymous

    Melbourne

    9.3 /10 Excellent

    Reviewed: April 1, 2020

    The personnel was very nice and accomodating.
    Read More >
  • G.Zarieva

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    The car was great
    Read More >
  • Anonymous

    Melbourne

    9.3 /10 Excellent

    Reviewed: April 1, 2020

    Car was a Kia cerato - not a great car but was in a clean condition. Windscreen wipers weren’t great in the rain. Otherwise, everything was great including service.
    Read More >
  • Tabrez

    Melbourne

    2 /10 Poor

    Reviewed: April 1, 2020

    Worst service anyone could ever experience. I waited with my family outside the terminal in the brown bus shelter for over an hour and half but no one turned up to pick us so eventually we had to call a family to pick us up because all the other rental car company’s were fully booked so couldn’t get the car from anyone else either. It was cold and my kids were freezing in the cold while we waited for Ace rental car shuttle
    Read More >
  • T.Cropper

    Melbourne

    7.7 /10 Good

    Reviewed: April 1, 2020

    Subsequent attempt to hire a car in cairns unsuccessful I booked got a number but subsequent e-mails wanted more information I didn’t check my email until I got to Cairns & found out booking cancelled
    Read More >
  • Julie

    Melbourne

    9.3 /10 Excellent

    Reviewed: April 1, 2020

    Surprised to have to pay GST as extra charge. Shouldn’t it have been part of the original quote?!
    Read More >
  • Anonymous

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    Love Ace, it’s one of my favourite rentals. Always good!
    Read More >
  • Bernard Lee

    Melbourne

    10 /10 Excellent

    Reviewed: April 1, 2020

    Ace gave me Toyota Rav4 which was what I booked. Car was clean and in good shape!
    Read More >
  • j.firth

    Melbourne

    9.7 /10 Excellent

    Reviewed: April 1, 2020

    The Invoice didn't match the booking. I'm awaiting a refund
    Read More >
  • Don Poon

    Melbourne

    6.3 /10 Average

    Reviewed: April 1, 2020

    Long waiting for the car readiness after paperwork and payment
    Read More >
  • M.Rowe

    Melbourne

    7.3 /10 Good

    Reviewed: April 1, 2020

    Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.
    Read More >
  • f.mathew

    Melbourne

    7.3 /10 Good

    Reviewed: April 1, 2020

    Booking showed a corolla as I wanted, but provided Camry At drop off office closed and nothing provided how to return key and car
    Read More >
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