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Need to sort out pick up process

About ACE Rental Cars: 6.0 /10
The pick up process is terrible, number never works but been lucky to find a bus there but not a good customer experience
About Qeeq: 8.0 /10
Reviewed: Dec 9, 2019
Medium SUV | Mitsubishi Outlander or similar

Relevant Reviews on ACE Rental Cars Melbourne Airport - Domestic Terminal

Saravanan

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Medium SUV | Mitsubishi Outlander or similar
“Excellent”
About ACE Rental Cars: 8.7 /10
Ace charged the One way fee although i mentioned to the counter staff that i already paid via Easyrentcars and showed the Booking Slip with One way fees is included. Ace counter staff said EasyRent should not charged us instead Ace suppose to charge the Fee and i have paid without any choice. Now i am disputing with Easyrentcars. They are still on investigation. Already 20days gone , just received email asking for Final Invoice. Ace Cars and time taken to Pick up and Drop Off was Excellent.
About Qeeq: 9.0 /10
Everthing is Excellent.
Reviewed: Dec 26, 2019

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Intermediate | Toyota Corolla or similar
About ACE Rental Cars: 8.7 /10
The overal process to book, pick up and return the car is smooth. However, it is necessary to call the ACE office to arrange shuttle for picking and unfortunately I called over 10 times for almost an hour before someone can pickup the call.
About Qeeq: 8.0 /10
Reviewed: Nov 25, 2019

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