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Live Chat Email Us Service Code: 5235937274

ACE Rental Cars, Melbourne Airport - International Terminal Car Rental

ACE Rental Cars 1000+ ratings, 8 reviews

Melbourne, Victoria, Australia

8.4 / 10 Very Good

ACE Rental Cars - Melbourne Airport - International Terminal Information, Car Rental Instructions & Policies

Store Location

16 Tarmac Drive, Tullamarine, Melbourne, 3043, VIC, Victoria

Telephone

1800 620 408 / +61 3 8312 8400

Pickup from Branch or Car Park & After Hours Pickup

The ACE Rental Cars - Melbourne Airport - International Terminal car rental location is located out of the airport

You can arrive of ACE Rental Cars - Melbourne Airport - International Terminal car rental by free shuttle bus.

Free pick-up and drop-off service to our Melbourne airport branch for customers from 8:00 am to 4:30 pm serving Melbourne airport domestic & Melbourne airport international terminals.nAfter collecting your luggage Call 1800 62 04 08 ( 613 9222 2595) to arrange a collection. proceed to the waiting area across from the International Terminal (Terminal 2) by the brown bus shelters marked "Hotels & Off-Airport Parking".nnYou will need to arrange for pick-up of your rental car and return of rental car outside of operating hours. Please contact our Melbourne airport branch 48 hours before pick-up at mel.airport@acerentals.com.au A surcharge may apply.

Return to the Store, Car Park or Key Box & After Hours Return

Please check with the branch staff about the return location and time when you pick up the car.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
8:00 -17:00
8:00 -17:00
8:00 -17:00
8:00 -17:00
8:00 -17:00
8:00 -17:00
8:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 25015-30

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

Visa Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver Age Requirements

18 - 100 years old

Young Driver Fee applies at 18 - 21 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Full Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 10/day
Additional driver fee
Additional driver fee
Note that all drivers must provide their valid documentation.
To be confirmed
capped at AUD 15
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 6/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 6/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Mornington Peninsula, Phillip Island, North Stradbroke Island

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Tasmania, Fraser Island, Bruny Island, Gove Peninsula, Groote Eylandt, Magnetic Island, Tiwi Island, Rottnest Island
Island is not allowed to use ferries, customers can only travel to the island by overland Bridges.

Must-not:

Taking rental cars to following islands is not allowed:
Lady Elliot Island, Fraser Island, Kangaroo Island
The vehicle is allowed to travel to Kangaroo Island however customer is liable for loss or damage up to the full value of the vehicle and related losses and fees including 3rd party damage

Excess

Collision Damage Waiver Excess:

AUD 4500

Theft Insurance Excess:

AUD 1500

Third Party Liability Excess:

AUD 4500

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.4 mi from Melbourne Airport

2.7 mi from Essendon Airport

10 mi from Melbourne City Heliport

Railway Stations

9.4 mi from Flagstaff Train Station

9.6 mi from Southern Cross Station

10 mi from Parliament Train Station

Hotels

0.2 mi from Mantra Tullamarine Hotel

0.5 mi from Ciloms Airport Lodge

0.7 mi from Ciloms Airport Lodge

Other Landmarks

10.1 mi from Federation Square

FIND ME A CHEAP RENTAL
Map view of ACE Rental Cars Store Location
coordinates: -37.693029 144.872259

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.4 / 10 Very Good

  • Vehicle condition: 8.7
  • Vehicle cleanliness: 8.2
  • Spaciousness: 9.0
  • Counter staff: 8.5
  • Pick-up location: 7.2
  • Drop-off location: 8.7
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • Anonymous

    Melbourne

    8 /10 Very Good

    Reviewed: Sunday, October 2, 2022

    Good experience and car hire provider, have used a number of times
    Read More >
  • Anonymous

    Melbourne

    8 /10 Very Good

    Reviewed: Sunday, October 2, 2022

    Great experience, easy to find and quick service
    Read More >
  • G.Prescott

    Melbourne

    8 /10 Very Good

    Reviewed: Sunday, October 2, 2022

    The price was excellent the car was excellent. But not pleased with the customer service. On collection we were given no idea where and how to pick up the car,hadn’t been told it was a shuttle. We also due to restrictions had to change where we were returning the car I phoned 4 times and was told we had to speak to the Melbourne office who never answered the phone only on the 4th occasion did one of your staff take the message and said she would confirm that they had received the message and she took my email address . I got no reply. I then sent a email request which took 4 days to get a reply. So what should have been a straightforward message took several weeks to sort which was on my mind in that time so not impressed
    Read More >
  • J.Reade

    Melbourne

    10 /10 Excellent

    Reviewed: Sunday, October 2, 2022

    The whole experience with ace rental was smooth and hassle free
    Read More >
  • Anonymous

    Melbourne

    8.7 /10 Very Good

    Reviewed: Sunday, October 2, 2022

    The overal process to book, pick up and return the car is smooth. However, it is necessary to call the ACE office to arrange shuttle for picking and unfortunately I called over 10 times for almost an hour before someone can pickup the call.
    Read More >
  • E.Carter

    Melbourne

    6 /10 Average

    Reviewed: Sunday, October 2, 2022

    The pick up process is terrible, number never works but been lucky to find a bus there but not a good customer experience
    Read More >
  • Saravanan

    Melbourne

    8.7 /10 Very Good

    Reviewed: Sunday, October 2, 2022

    Ace charged the One way fee although i mentioned to the counter staff that i already paid via Easyrentcars and showed the Booking Slip with One way fees is included. Ace counter staff said EasyRent should not charged us instead Ace suppose to charge the Fee and i have paid without any choice. Now i am disputing with Easyrentcars. They are still on investigation. Already 20days gone , just received email asking for Final Invoice. Ace Cars and time taken to Pick up and Drop Off was Excellent.
    Read More >
  • C.Koh

    Melbourne

    10 /10 Excellent

    Reviewed: Sunday, October 2, 2022

    Excellent customer service. Cars were brand new. Kia shortage.
    Read More >
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