9.4 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Value for money. clean car. Requested type of car was on hand. helpful staff.
Dislike: long line for pick up.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: excellent staff
Read More >9.8 /10 Excellent
Reviewed: Saturday, July 27, 2024
Like: Every body was very friendly and speak spanish
Read More >7.3 /10 Good
Reviewed: Saturday, July 27, 2024
They did not have the vehicle we booked, so gave us a 15 seater instead which was fine other than loading the luggage was difficult with no boot space.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
ALAMO is an excellent company
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Happy with the service and the car
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
First time i rented with alamo and i don't think I'll go to an other car rental.. IF THEY MANTAIN A NICE PRICE ON THE RENTALS!!
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
Up sell of insurance wasn’t pushy but wasn’t necessary either
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Highly price value and wonderful service
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
They didn’t put Sun Pass on their car. I think it’s more expensive and hard for the tourist.
Read More >7 /10 Good
Reviewed: Saturday, July 27, 2024
I find it very deceiving to book for a vehicle that isn’t even present and the offered ones aren’t at all the same level. How’s a Dodge SUV is similar to Grand Cherokee and when asking for a similar 4X4 I’d to pay extra. Very disappointing really
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very pleased with everything. I want to recommend it to everyone!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car was clean and new
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Recibí el auto que reserve, cumplió con todas mis expectativas, una camioneta prácticamente nueva, no tuve problemas para recibirla, no tuve insistencia el mostrador ofreciéndome seguros adicionales.
Como no manejo muy bien el inglés, tuve un pequeño inconveniente en el momento de firmar el contrato de alquiler, pero al final se resolvió sin problemas.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Sehr gute Erfahrung! War alles bestens!! Auto war super! Keine Klagen
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Alamo offers clear and inexpensive toll roads policy in Florida.
They have a large counter at Miami airport, queues on pick-up are relatively smaller.
The car was a new Chevy Malibu.
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car is advertised as a Mustang or similar - there was ONE Mustang, that someone was sitting in, and then there were about 14 other convertibles, none of which had comparable boot space. In fairness, when we returned, they reduced our rental by one day because of the non-availability of the Mustang
Read More >8.7 /10 Very good
Reviewed: Saturday, July 27, 2024
It is the first time in a very,very long period of renting cars that the whole process took around 10 minutes >that was excellent .I very much appreciated the fact that they didn't take up my time "haggling" about the extra insurance I should take .The whole process was very efficient and the counter was practically empty.
I still would like to make a case to install seats and that customers draw a number and wait for them to be called to the counter ( like the banks) .After a normally LONG flight for me it is so important to be able to sit instead of standing in line all the time !!!!
You can even read a magazine /book then !!
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Hassle free car rental, thanks :)
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
I liked Alamo Service. Wide and free choice of vehicles.
Read More >9 /10 Excellent
Reviewed: Saturday, July 27, 2024
No tocó cambiar de auto al 3 día, ya que el auto no encendía, primero nos enviaron a alguien para desvarar(y cobraron por eso) y al final del día me tocó llevar el auto a un alamo porque persistía el daño
Read More >P.RAMIREZ DE ARELLANO
Miami
10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Alamo es definitivamente una de las mejores empresas de arriendo de automoviles! Estamos felices y volveriamos a elegirlos sin dudas!!!
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
La persona del counter me dijo que la reservación venía del “Asia”, y que por esta razón podía cancelar la reserva…
El vehículo que nos entregaron era viejo y mal tenido…
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Todo estuvo perfecto, sin ningun inconveniente
Read More >6.7 /10 Average
Reviewed: Saturday, July 27, 2024
No me entregaron el auto que solicité, me dieron otro que no fue funcional para mi pero era el unico que había
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Muy caro el carro para tan pocos días , y aún tuve q coger otro seguro y me salió mas el carro
Read More >I.Dominguez de Safie
Miami
9 /10 Excellent
Reviewed: Saturday, July 27, 2024
No me dieron el auto que pedi que era una tahoo sino una Armada y el baul me quedo corto
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Esta vez no trataron de venderme seguros.
Read More >8.3 /10 Very good
Reviewed: Saturday, July 27, 2024
Cambiar las cuchillas de limpia brizas delanteras y trasera del auto.
Read More >7.7 /10 Good
Reviewed: Saturday, July 27, 2024
Tuve dificultades para la recepcion del vehiculo en miami - el personal del alamo no aceptaba mi reserva por QEEQ, despues de un tiempo de explicacion con ellos se logro el preceso de la reserva, el Personal de ALAMO me exigio no volver a reservar por QEEQ, porque el la proxima oportunidad no me aceptarian la reserva. Esta es una recomendacion para los viajero a miami que reservan por alamo.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Muy buen coche y rápido el proceso
Read More >9.3 /10 Excellent
Reviewed: Saturday, July 27, 2024
Everything was very nice
Read More >9.7 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car exceeded my expectation, however they mentioned that I NEEDED to contract the SLP insurance, so I got a little confused about the contract.
Inspite that factor Alamo is an excelent company with new vehicles.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Reserve un VW Atlas pero me dieron un Dodge grande qye gastaba demasiado. Además no le funcionaba la ventana del acompañante. Quise cambiarlo pero me hacían ir al aeropuerto y no quise perder tanto tiempo.
No volveré a Alamo.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Friendly service, self-service with a Chinese interface, making it quite convenient.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
It happened to be a weekend in San Francisco when I picked up the car, so there were quite a few people in line. Fortunately, the staff were skilled and efficient, and they carefully explained how to obey traffic rules and drive safely in the US. The process was completed quickly. I picked a 6-8 seat VAN, and there were many vehicles to choose from, all with around 10,000 miles on the odometer, which means they were fairly new. The pickup procedure was simple, and we were very satisfied. We loaded our luggage, set up the GPS, and headed to our destination.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
The worst of my six car rental experiences. RMB 480/day, they didn't have the model I reserved and gave me a Buick sedan instead. Or suggested paying more for an upgrade, which resulted in getting a small Cadillac sedan for RMB 700/day.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Everything was fine, except the rental car building was a bit far from the airport. Dragging our luggage for a long time and taking the light rail was quite tiring. The queue time was okay, but some people cut in line, especially South Americans. When we tried to reason with them, they pretended not to understand English. My husband spoke to them in Spanish, and only then did they step back, but they glared at us. Very poor manners, although this isn't the rental company's fault, just venting. There were no sales pitches for insurance, they didn’t even mention it. After using a credit card for the deposit, we haven't received the toll bill yet. We'll see if the charges are reasonable.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Arrived at Miami airport late at night from New York on the 24th, the car rental company's staff was very efficient despite the late hour, highly commendable
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
The car was in great condition, only 2000 miles driven, and it was very smooth to drive.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
This is a very professional car rental company. It has the largest storefront and the most customers, which shows its economical and good service. We took a small train to get there. Even though our flight was delayed and we arrived very late, the staff was still patient and quickly completed the formalities for us. Since it was prepaid, there was no credit card deposit. We could choose any car of the same level, and we picked a black Mustang. It was like a new car, beautiful, cool, and powerful. It was a very memorable experience.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Renting the car was very easy and picking it up was quick.
Read More >4 /10 Average
Reviewed: Saturday, July 27, 2024
The customer service was not familiar with the procedures. They insisted that a translated driver's license was not acceptable and required an international driver's permit. Even when their colleague informed them that the translation was valid, they continued to insist it was not. Finally, their colleague had to explain the situation to the supervisor. After talking to the supervisor, they still emphasized to me that I must use an international driver's permit next time. Not sure if this is an issue with communication between the rental platform and Alamo or if the Alamo staff is just too incompetent. I am not satisfied with this rental experience!
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
1. Picking up and dropping off the car was quick and easy. When picking up the car, I noticed a scratch about 5 cm long and a small dent the size of a fingernail. I didn't report it at the time because of the hassle (and to be honest, my English isn't great), but I worried about being charged for it. However, when returning the car, the staff did a quick walk-around, checked the fuel and mileage, and that was it. Great!
2. The staff suggested we pay extra for a bigger car when picking up, but we declined. When we picked up the car, there were six cars available, and we could choose whichever we wanted, including a bigger one.
3. We were charged for an additional insurance. The staff said it was mandatory in Florida, but this wasn't mentioned when we made the order online.
4. We chose the option to return the car with an empty tank and paid for the fuel upfront, but the fuel charge was a bit higher than what was stated in the contract (we later thought it might be due to different car models). I didn't pay much attention at the time, but after communicating with QEEQ, they reimbursed the difference.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great service attitude, very convenient pick-up and drop-off, a little English is enough for smooth processing.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
There were many people, so I waited for a while. They tried to sell insurance, but I had already bought full coverage, so I didn't buy it. When I returned the car, they gave me a slip which I thought was for highway fees, but after a closer look, it was for fuel. I had clearly returned the car with a full tank. Luckily, I noticed in time and went back to the counter to cancel it. They canceled it without checking, which felt like a deliberate scam. If you don't notice, they will charge you. Everyone, be careful.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The price is very good.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Convenient and Reliable
Since the reserved car wasn't available at night, they upgraded me for free. This is the second time I've received this treatment in the USA.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Great service
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Self-service rental machine and staff assistance.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
It was okay
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The paperwork was processed quickly, and the staff were polite and orderly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Both the rental and return processes were highly efficient, the service attitude was very good, and the trip went smoothly.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The car was very clean, obviously just washed, and pretty new too.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Good service attitude, quick pick-up time
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very good, an honest and efficient car rental company.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
They try to convince you to add more insurance.
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Staff were enthusiastic but none could speak Chinese.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The vehicle condition was excellent, almost new cars. The service was great. Although the price is high, it is worth the value.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Picked up the car right at Miami airport, very convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
The service was attentive and very polite.
Read More >2 /10 Poor
Reviewed: Saturday, July 27, 2024
Got tricked into buying a lot of extra things. The car rental platform did not inform me in advance.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
No need to queue
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Booked a Nissan online but got a Hyundai
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Great experience for my first car rental
Read More >6 /10 Average
Reviewed: Saturday, July 27, 2024
Left some items in the returned car, but the lost and found team was very indifferent and not very helpful. You still need to check-in by yourself; otherwise, be prepared to wait in line.
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very fast
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Overall, Alamo Rent a Car offers very convenient and efficient service.
Read More >8 /10 Very good
Reviewed: Saturday, July 27, 2024
Quite satisfactory
Read More >10 /10 Excellent
Reviewed: Saturday, July 27, 2024
Very satisfied
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