I have booked Perodua Bezza but given a Proton Saga. Which during the booking session, I took Bezza because of the trunk size as I am expecting to carry more than 4 bags despite the rental fee of Bezza was higher then Saga. Bezza was RM293 and Saga was RM275. When I asked why am I given a Saga instead of Bezza, the representative told me that they upgraded the vehicle because Bezza is not available at the moment. Which makes me wonder, upgraded with lower rental car??? I have no choice at that time but to agree to take the car as the only car available was Saga.
“Even though we had to do the drive to get the car the experience was in fact ok.”
About Apex:10.0/10
Counter staff were excellent!
One issue. The car was displayed as pickup at Hobart Airport but when I locked it in I saw on the paperwork that in fact the pickup was not at the Airport but that we had to phone to get get picked up to be taken to Cambridge to get the car. This one might consider false advertising.
About QEEQ:10.0/10
Booking platform very easy to use. One issue. The car was displayed as pickup at Hobart Airport but when I locked it in I saw on the paperwork that in fact the pickup was not at the Airport but that we had to phone to get get picked up to be taken to Cambridge to get the car. This one might consider false advertising.
The staff were talking poor English and the male staff was not polite. Also I requested to use toilet but he rejected!!
The other things like vehicle condition etc. were good.
Only 1 driver allowed.
I had called to confirm we could have 2 drivers.
One tire was really low on air. Thrifty would not fill up.
Previous renters trash was still in car
They gave me first car that needs alignment it was turning left all the time then they changed it to not starting car then the third car it was dirty. While I was traveling the window had cracked and the oil engine light went off so I had to find a location that open. I went to a store it says open in google maps but it was not. So, I went to Phx airport to change it . For the forth time. The guy worked their told me to not fill the gas . So when I was done I returned it with half tank they went to charge me $10 per gallon but I told them it’s on the system it’s for free. They checked the system with in 5 minutes they realized that.
About QEEQ:8.0/10
You have to be sure the cars are working in good condition and if they have any problem they must to extend the time or do an upgrade for free .
Terrible customer services. Tried to tell us we didn’t have 3rd party liability cover and tried to charge us for this and tried to tell us you couldn’t pay cash for tolls and they we had to purchase toll electronic pack.
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E.Farache
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