QEEQ CAR RENTAL REVIEWS

Good service as usual

Good price

Muy buen servicio

Excelente application rápido y fácil

Great to hire from. Only negative is booth in airport terminal was closed and we had to go to the office in the carpark.

Excellent price - I couldn't get the car hire this cheap anywhere else (even through Thrifty)

The car was not a problem however the staff at the desk was terrible and horrible to say the least and RUDE .First we were not aware that as residents of Las Vegas we needed to bring a utility bill -There is absolutely no statement or warnings during the booking process that was made as a requirement. She insisted for a utility bill /statement .We were asked specifically to bring an ID /Voucher /Coupons / credit cards but nothing about utility bills so here we are came in an Uber trying to rush back home to get a utility bill but then no guarantees when you come back to find any available car. Frustrated to say the least but the other attendants , ( the attendant that brought the car , took pictures and the one that gave you the car keys and point you to where you car was, were nice )

smooth process.

no price drops. however, car booking was smooth and price was good

The car was not not completely cleaned and vaccumed and the car seat i got was really dirty

Picked up car at Venice Marco Polo airport. Counter is located in parking P1 third floor. Checking out the car was a smooth process. The car was clean and in good condition. Had a punctured tyre during the trip and they provided a workshop for us to repair. Overall communication was very good.

Contacted the UK call center for more information. They were quick to pick up and respond to all inquiries.

The Record Go staff at Palma need a course in Customer Service. Rude, obnoxious and couldn't care less.

Absolutely amazing staff. Incredibly friendly and helpful. Couldn't fault my experience with them at all!!!

Booking was too simple.

Due to COVID the pick up process was terrible - waiting for phone calls for over an hour rather than face to face contact. Fortuity the staff at the help desk realised this so reverted to a solution that worked.

Didn’t get the specific car we ordered. Replacement vehicular had less space!

Worked well, price dropper didn’t benefit us!

The counter staff was helpful, fair, and polite. The entire process was painless. I will rent through QEEQ again in the future.

Muy económico para los días que lo necesite , deberían sacar más ofertas para aprovechar

Excelente

Alicia and Ana were very professional and kind!!

First of all this location (Denver) attended Avis/Budget/Payless in the same building. The crowd waiting to rent was unbelievable. When we got there the line filled the inside of the building, went out of it and around. They abuse the fact that you've been out in the sun, by the time you get to the counter you just want to get out, so they push everything on you. It took around 80-90 minutes from the time we got to budget to the time we got to the counter. And after that we waited for a further 30 while they "got the car ready". Finally we stormed in there asking for a car that was ready and they gave us our rental.

Car conditions were good. However, service of the counter staff was beyond satisfactory. There was only one staff at the counter. He was working on another customer ahead of us but was too slow. My family was were forced to wait more than 30 minutes outside in rain. After 30 minute waiting I was told to show UK driver’s license and passport, which was ok. However, I was also told to provide the National Insurance number of the UK, which I had never been told to provide in advance as necessary documents. For foreign residents in the UK like me as expats, had never been aware of such number. I was struggling to get the number on line from the government website but couldn’t get it after all. It took another 30 minutes and he finally managed somehow without the number. I was so anxious about not to be able to rent car without the number whereas he was trying to manage situation. I often rent car in other EU countries but never had such bad treatment and long waiting before. It really annoyed me at the beginning of our holiday.

The person who received us when picking up the car was not that friendly but the one who received us when dropping the car of was very firendly!

Perfect service. I emailed Qeeq because I wanted to pick up the car a bit earlier and the customer service arranged everything for me. Very very friendly and helpful

Le véhicule de location était en mauvais état et avait une odeur très désagréable. Il a été changé pour un modèle olus petit et sale intérieurement. J'ai du nettoyer les vitres. A la restitution du véhicule, j'ai été chargé deux fois ainsi que le carburant alors que j'avais fait le plein...

Teniendo en cuenta que llevas un seguro con AXA, creo que una retención en tarjeta de 1500€ resulta excesiva y desproporcionada en relación con el consumidor. La explicación que dan al respecto en ventanilla sobre su propio producto no es clara y parece que pretendiera sembrar dudas sobre la conveniencia de lo que ya has contratado en QEEQ

Es clara y al uso

The price of hire was expensive compared to renting in other places. Maybe the Sicilians are too greedy. Pick-up was a farce: it took two and a half hours! Never before have I had such a disagreeable experience. Too many people, too few staff, and on that basis alone I would be reluctant to use Sicily By Car again. This must be better in the future.