You can check in online while queuing. The staff at the store was very nice and simply confirmed with me whether I had purchased insurance before proceeding with the final payment for the rental without any upselling.
The scheduled pickup was at 1:00 PM, but I didn’t get the car until 3:35 PM. The store said the car wasn't available and I had to wait, which ended up being more than 2 hours, significantly delaying my plans.
The car was not correct! I booked and paid for a foord explorer 7 seater or similar but only got a Jeep 6 seater. Not the same and I paid extra for 7 seater! I went back to ask the budget cars rep and he said it was a 7 seater. But it was not and they would not check it over and said there was no more cars. We had to then pay for uber trips for the 7th passenger! This is no acceptable when I booked well in advance a 7 seater for 7 passengers.
About QEEQ:9.0/10
So far since raising the complaint they have been co-operative and willing to raise the claim against the supplier budget cars. Including compensation for the costs incurred for it being incorrect vehcile. But this is only over email communication, I am waiting to see how this claim materialises.
The wait time was extremely long, almost 1.5 hours. Initially, there was only one staff member, and as the queue grew longer, they slowly added two more service personnel.
“Réservation facile avec un tarif raisonnable et conforme à nos attentes”
About Hertz:10.0/10
Attente un peu longue pour la prise du véhicule. Attribution dans l'ordre d'arrivée.
Mais nous avons bénéficié d'un surclassement et nous avons pu avoir le véhicule bien plus tôt que l'heure prévue.
About QEEQ:10.0/10
Facile de réserver sur la plateforme avec un choix de catégories de véhicules satisfaisant auprès de différents loueurs. Tarifs intéressant si on réserve très en avance.
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