We did not yet receive a confirmation of drop-off since we had to drop off the vehicle before business hours by dropping the car key in a lock box.
Customer service at pickup was fantastic !
Nos ofrecieron el seguro de más alto precio sólo y cuando dijimos q no, nos ofrecieron otro más barato. No nos han devuelto la fianza de 200€ y me cobraron tras la entrega del vehículo 300€ más, estando el coche en prefectos condiciones
The personnel at the site were helpful but the process was extremely lengthy and they didn’t have the type of vehicle I’d reserved. Also, it was hertz not dollar. I was also charged VAT that was unexpected and the rental car was more than QEEQ said it would be.
Very good rental, there was a waiting line for about 30min, lady at counter tried to sell additional insurence, but thats nothing new. Overall very good experience. We got a Lancia Ypsilon, as did all the people in the line. But it was a nice car, new and very drivable, even to the etna.
About QEEQ:8.0/10
Very good platform, helpful for rentals, great deals
The damages that were marked on the car were a lot more than the listed in the document you receive. The amount for the child seats was also higher than what was listed originally.
About QEEQ:10.0/10
Great, as always. The only problem we had with the booking was the difference in the price for the child seats.
Very professional and friendly service. At the drop off was pouring down rain and the place was a good 10 minutes walking from the airport, I asked the guy after he checked the car if he could drive me back and he did, his name was Vito. I am very satisfied.
The price of hire was expensive compared to renting in other places. Maybe the Sicilians are too greedy. Pick-up was a farce: it took two and a half hours! Never before have I had such a disagreeable experience. Too many people, too few staff, and on that basis alone I would be reluctant to use Sicily By Car again. This must be better in the future.
I marked the drop off location as 3/5 as when entering the airport it’s quite tricky to find the location, even the second time I dropped off the car (I rented with them once before). whereas to Find the pickup from arrivals and to exit from the location is quite easy. Would be good to have signs maybe?
Diagram of the damages of the car was not updated and the level of the fuel was not OK. During the drop-off they found new damage on the front bumper but when we show them pictures from pick up they gave up and no further action was taken.
Had to replace a car because the battery was off. It took us extra 2 hours to replace the vehicle. We were also charged extra 10 euros for cleaning although we kept the car clean. Spent 4 hours in total at rental office during our 3 days vacation. Very dissatisfied.
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