It seemed a bigger, better car than I expected.
Excellent value, especially as it was a one-way rental.
The pick up agent didn't try to upsell me on anything, which was refreshingly unusual.
“JUCY Rental is great however QEEQ must lift their game in terms of customer service !!!”
About Jucy:9.0/10
The staff was super cool and relaxed at the time of pick up and drop off. He served me pretty quick and handed over the car keys. Even at the time of a drop off it was pretty quick and easy!
About QEEQ:10.0/10
Please fix your stupid system! My actual charges should have been $20x7 days but it turned out $25x7 days because of your system picked up 8 days on your end whereas 7 days on Jucy rentals end!
The customer service lady called and gave me a voucher !!! She told me that it would expire but what a crap! She lied and it expires in a month or so! Hate liars !!!
We had booked an SUV but given a smaller car. Tried to swap it for what we had booked but were told we would have to pay an upgrade fee?!
The car we were given was not the same class as the car we booked.
About QEEQ:8.0/10
Awaiting QEEQ to assist me with a partial refund for my booking
Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional.
El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
“Never will I rent here. Worst customer service. Dont arrive early youll be charged another day renta”
About Budget:6.0/10
This car was horrible. The car definitely was not properly cleaned. Definitely not with cv19 cdc standards. No real concern from owner when i brought it to her attention either.
Terrible service at the pick-up. Even with a previous reservation they did not have any cars and had to wait for them to get one. Rude, insensistive and careless at the counter. In the booking it said Jeep Grand Cherokee or similar. We got a Chevrolet Equinox which is similar for them.
I assume that even though the space might be similar the class is very different! Very disappointed
The car was much worse than I expected. I do not see how a Fiat Panda is equivalent to a Fiat 500 (as booked). Made motorway journeys uncomfortable. I have booked three cars this summer and this was by far the most expensive, as well as the worst vehicle.
I rang the company the day after pick up to say bonnet would not open due to faulty lever. No water in water reservoir so couldn’t clean windscreen or check oil. No one rang back
“Great Price and vehicle, poor pickup and return.”
About YESAWAY:6.0/10
The confirmation stated that there was a parking shuttle. I called Yesaway and was instructed to take green bus to shuttle. Once we got there we were stranded. Called several times and took awhile to get an answer on how to get there (language barrier). Finally was told to take Uber or taxi. Family waited on side of road while I got car. Process took almost an hour. When returning vehicle, Was told to call when almost there so Uber could be ordered, which I did. They said they’d order it when we got there. Arrived 10 min later and doors were locked. Waited 10 min outside. Returned vehicle and Uber was ordered but only held 3 of 5 in our party. They ordered another which got lost and the last two in our party arrived 45 min later and we almost missed our flight. We arrived to return the car 1 hr 45 min before flight and this shouldn’t have happened.
About QEEQ:9.0/10
Price was good and dropped slightly after booking.
“Not good experience for my first time car rental with Apex. Unfriendly staff and no service mind”
About Apex:6.0/10
I picked up the car at the office at 9AM on last Sunday but experienced with the unfriendly, no service mind male staff at the counter. After we got in to the car, we noticed that the seatbelt at the back seat didn't work just before we drove out. Then the female staff was still care enough and changed the new car for us, but didn't talk anything, just kept me the key and disappeared. My first time worse car rental experience in NZ!
About QEEQ:8.0/10
I rented the cars with this app 3 three already and it's very amazing and easy to book
There was a small amount of sand in the car on return due to going to the beach for which they charged €30 as a “cleaning fee”. It seemed every car that was returned had an additional fee charged for some reason.
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