CAR RENTAL REVIEWS ON RECORD GO AT PALMA DE MALLORCA AIRPORT, PMI

Great service

The record go staff at the car collection we’re so helpful and kind when I had a really difficult time managing to understand my booking from qeeq, went above and beyond to get me sorted.

The mention of “record go” on my qeeq booking email was SO SMALL and hard to find I spent the better part of an hour at the Avis desk trying to get them to help as I didn’t know where I was meant to get my car at all….I was looking for a QEEQ desk…finally googled and saw Avis mentioned and went there…they explained after digging through my email that it looked like my booking was with record go. Anyway. It all worked out in the end but it was NOT User friendly car collection process as the email was so convoluted.

Very slow and frutrating check in process

Excellent. Easy to find, no waiting, all went very smoothly

they " upgraded" us to a Merc A class which was too small to get into . The drop off staff were rude beyond belief . I have never been spoken to by such a surly rude woman in my life . i will never use record again .

I still haven’t seen my deposit released back to my account. I would expect this to happen almost immediately. It is now 3 days later.

Not sure what QEEQ has to do with Go. Better if emails came from Go.

The Record Go staff at Palma need a course in Customer Service. Rude, obnoxious and couldn't care less.

ZERO STARS! DO NOT USE RECORD GO!! the worst experience I have ever had with a hire car company. The staff were rude, disrespectful and arrogant!

car dirty] no water in washers no aerial for radio

Collecting the vehicle was very slow,with kids in our party we opted to pay €50 euro for fast track because of the que in front of us,only 3 people behind the counter is not enough for the size of ques

2 hour wait to get the car

Une honte, assurance obligatoire NON ÉCRITES dans le contrat ! Au final 240€ a rajouter ! Des voleurs !!

All a con. Deceiving, terrible. Will never use either of your companies again. Shameful

The staff member was rude and tried to scam me. I had already purchased excess insurance but she was very reluctant to release the car even though I agreed to the £1400.00 held on my credit card. Luckily I was prepared but I imagine many people are so keen to get on holiday that they fall for this.

No problems

This company was a total scam. They didn’t honor the voucher and charged me several additional mandatory items. We waited over two hours to rent the car. When we said we wouldn’t pay the additional fueling surcharge since we were returning the car full of fuel they said they would cancel the reservation but not refund our money. Worst rental experience of my life. These guys are criminals.

Je me suis fait envoyer chier quand j'ai voulu récupérer le véhicule lorsque j'ai découvert que c'était une Fiat au lieu d'une Ford Fiesta comme ce qui était prévu le monsieur était pas content mais il a quand même fallu qu'il s'occupe de ce problème. On a profité du fait que l'on ne comprenait pas la langue pour nous rajouter des options qui n'était pas au début du coup nous avons payé 234 € une location de voiture au lieu de 100 pour 5 jours.

Friendly and helpfull

Correct, car as requested

Record Go absolutely awful experience, waited 2 hours to pick up car at Palma airport Majorca, sooo disorganised Never again and would never recommend

Front desk answered all of our questions and tried to be as helpful as possible. They were fantastic! The car had some brake trouble which at times was really scary, some dash warnings would pop up from time to time which were a little alarming, and the gps does not recognize addresses so you have to manually look for the destination on the gps map which is tough if you don’t know where you’re going!

Unfortunately, very bad experience! The company didn't ask me with full fuel policy I would like to go. They put me in full/empty fuel policy, it means a clearly a ruse that benefits the renatal company. I payed 123.38£ fuel deposit and and they give me back only 78.48£ eaven if returned the tank full. What happened with the 45£? It is the cost of the policy full/empty ! It was ridiculos. Please, try to avoid this company or ask for a full/full fuel deposit.