RONALD REAGAN WASHINGTON NATIONAL AIRPORT CAR RENTAL REVIEWS

I'm a Hertz Gold Member, but it doesn't matter when booking through a 3rd party...which I expected and understand. It was extremely busy and a lot of customers vented their frustration at the people working there, which accomplished nothing. Patience and politeness was rewarded with a new minivan instead of a 7 pax mid-sized SUV (at my request once told it might be a long wait for the other class) and a complimentary tank of gas.

The entire booking process was outstanding. I love the app!

Service was average.

The rental car platform is very reliable, stay away from Budget.

Initially, they said there were no cars available, but eventually they resolved it.

The waiting time was extremely long, almost two hours. The final agreement included many additional charges, such as a daily $10 roadside assistance fee (which was already included in the insurance purchased through the car rental site) and a $20.99/day toll fee package (which was requested in advance but more expensive than the expected $14.99). However, since I had other things to do later and was already exhausted, I didn't want to argue further.

Highly satisfied

Very satisfied

I reserved a compact car but was assigned a minivan whose control panel was so complicated and unintuitive that I actually felt it made driving far more dangerous. I requested a refund and strongly urged them to remove the car from their fleet.

Unlike in China, the service efficiency and staff attitude in big cities are indeed much worse compared to smaller cities.

Poor service, they arbitrarily added insurance and forced us to agree.

Al regresar el auto el empleado no estaba bien oriento de la entrega del auto faltaba una raya de gasolina y dice que fuéramos a completar la gasolina a lo cual retornó al auto para gestionar la misma, la empleada de salida no permite la gestión y no dio el mejor servicio al cliente. La experiencia no me gusto No supieron orientar me tuvieron dando vuelta lo cual consume gasolina para cobrarla Con esto dejo saber que no deseo alquilar mas carro con la compañía

Buen servicio

Los vendedores del mostrador intimidan al usuario con los seguros y terminamos pagando mucho más de lo que se hace la reserva.

Mostrar los precios totales reales con seguros. En el mostrador termina el usario pagando hasta un 50% más de la reserva original.

NSTR

The lady on reception was not clear

Very satisfied

Very satisfied

Customer service added car insurance without my consent, causing me to purchase duplicate insurance, and they refused to refund.

I have to change the car but they help me fast

Good plataform

smooth process.

no price drops. however, car booking was smooth and price was good

The car had a mechanical problem, and Avis was very accommodating

Excellent service overall

Excellent service