Great experience with staff. They allowed us to modify our time from 2 pm to 2pm and change to noon to noon because we arrived 2 hours early. Very nice! Difficulty with Google maps and finding location and construction on road. Driver window did not always go up right away, but did work slowly. Staff was great. Drop off was quick and easy.
Counter staff at Munich Airport was a bit slow with 3 staff members working and a queue over 60 minutes. It was incredibly difficult to find the counter due to location and lack of visible sign.
Très bonne accueil. Je suis arrivée très en avance. Le loueur a tout fait pour que je puisse récupérer mon véhicule avant l'heure prévu. On m'a même proposé un véhicule d'une catégorie bien supérieur mais en étant toute seule j'ai préféré la laisser à d'autres personnes qui étaient 2.
On m'a donné une essence au lieu d'une voiture électrique car moins évident pour moi à gérer la voiture électrique donc je suis très satisfaite.
Le loueur m'a aussi conseillé sur l'importance de prendre une assurance tout risque sachant que je prenais le véhicule pour au moins 15 jours et que je faisais un road trip. Au moins j'étais rassurée tout au long de ma location.
Mais à aucun moment il ne m'a forcé à la prendre. Il m'a juste donné les avantages et les risques et la décision me revenait.
About QEEQ:10.0/10
Très facile à utiliser le site pour la réservation et le fait de pouvoir annuler jusqu'à la dernière minute est un vrai luxe. J'ai réglé sur place. Très bien.
Not at all, the Camry was not available. I was given only one choice with a 15 year-old Corolla or top-up 5 times the stated amount for an SUV
1. The key fob was wobbly and failed to remotely lock and unlock the door midway through the rental period
2. Overall car condition was peppered with scratches and dents
3. Front left fog light missing
About QEEQ:8.0/10
Only the insurance coverage is good. Other then that, I could not get an equal Camry replacement
Some confusion as to where to pick up the car from, Domestic or International. Took a long time to get processed. Instructions to go to car pick up point were confusing but finally worked it out.
The customer service from Faasala Siofele at Jucys was so helpful & so accommodating to my every need,it was excellent to have a staff member listen to what vehicle would suit me best for what I had planned for my stay in Sydney. Everything went smoothly will definitely recommend Jucy to friends & family
& hopefully they deal with Miss Faasala Siofele.
Réservation très satisfaisante.
Prix, propreté, service... Tout a été très bien.
La voiture était en bon état et il a été facile de prendre possession et de la restituer.
Aucun frais de surcharge suite à la restitution comme certaines compagnies...
À conseiller.
About QEEQ:10.0/10
Bon prix, bon service, nous revoendrons sur QEEQ.com
“It was a splendid vacation with an excellent service support from Europcar.”
About Europcar:9.0/10
I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.
About QEEQ:8.0/10
I swap with another car so no comment on that matter.
Got charged for a whole tank of gas when only used half, discounted rate was offered but not properly explained that I had to pay for a whole tank! Thought it was just what was used at the slightly reduced price.
Work hard for my money, not really keen on just throwing it away when it wasn't explained properly.
About QEEQ:7.0/10
Due to feeling ripped off with the fuel situation I wouldnt use qeeq again, we will use another company for future trips
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