SANTA ANA CAR RENTAL REVIEWS

Everything was great EXCEPT trying to find the drop off at Ontario Airport. 2 loops around the Car Rental agencies only to find out that FOX is off site !!! Very frustrating when your trying to catch a flight ! Then 2 MORE shuttles before getting to the airport !!

You guys did great !

Really good customer service gave me a smaller car as I was uncomfortable driving the bigger one originally assigned to me

Easy booking process very h!elpful

The car was fine, but I don’t want that to increase my score for Dollar. They suck so much. There was a huge line (1.25 hours) for Dollar/Thrifty/Hertz all combined. Counter staff kept pulling Hertz customers to the front of the line. I finally got to the counter and was told I’d now be put on a waitlist for 2 hours, and they’d call me when the car was finally clean and ready. Never again.

Always good. No complaints. But never again with Dollar/Thrifty/Hertz.

Thrifty is professional from pick up to drop off and the car was excellent

First time experience and will return for more.

Margarita at the Hertz counter was lovely. Very friendly and helpful. Got me a lovely car as this was my second time during my trip getting a car from this location. No pushy sales either. Very easy to walk across to from the Terminal.

I had a very smooth and easy booking process at a great price. I had a few queries and it was very easy to speak to a live person during online chat. I will definitely be using QeeQ again if prices remain competitive.

Nothing much to say. Everything went smooth and easy!

Cheap, but never give you car you preserve

We waited quite a while ( with others) for the shuttle to pick us up from John Wayne airport. The counter staff was helpful once we got there. While drop off was much quicker, I did not receive my emailed receipt from them, and I am worried now about getting back my $150 dollar deposit. If all comes through, then the it will be an overall great deal.

Very easy to use. Good value.

とても良かったです。

また利用したいと思います。

I rented a 4 doors small pickup, and I got a 2 doors pick up,

Great drop off experience.

Excellent service!

It was a very simple and fast operation, no hassle at all which made it so easy

The price was perfect and value

Trunk has a huge dent and crack and dirty inside and out didn’t clean at all Car is old and I’ll maintained

Super good!

NIce

Nice

Always terrible

The very friendly and efficient staff arranged my car so fast, and even upgraded me, which made my vacation extra special! Will definitely use these guys again. Thank you so much!

Seemless!

The pick up was extremely long. They should hire more staff

I wanted to extend my rental for a day and it was a nightmare. They tried to charge me a different price than the one confirmed on the phone. Had to argue with them for hours and they finally reversed the charges and made me pay the right amount. Be careful of the amounts they charge on your credit card

Although I knew we were unable to prepay (which is what I prefer) for this particular booking I was very disappointed that because this is not an “international airport” we had to pay for rental with a credit card verses cash which is not disclosed for this airport. Being international I hate having to pay a service charge for foreign currency on top of my car rental to use a credit card

Just to double check that maintenance of the car is checked on long rentals. I had the truck for almost two months. And on the second weeks starts asking me for oil change, filters etc. I did not have time to run to rental agency to serve the truck. And I did not returned because I was not going to drive the truck for more than 400 miles … other than this small inconvenience everything went well

I thought it was a fake reservation, because it was way cheaper than other quotes. It went well