9.6 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Like: Efficient and good selection of cars.
Dislike: Given option of type of cars
Read More >8.4 /10 Very good
Reviewed: Wednesday, July 24, 2024
Like: I got a Volkswagen Passat Estate Diesel as replacement
Dislike: They did not have the Peugeot 5008
Read More >9.6 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.
Read More >8 /10 Very good
Reviewed: Wednesday, July 24, 2024
Like: Well priced for size of car, well known rental company, quite a simple process overall.
Dislike: Car booked was a Skoda Superb or similar, which is quite a large car. Car issued was a Skoda Octavia, which is the next size down.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Like: Easy straight forward no hidden charges
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Like: Help at drop off section by the staff. They expressed we could drop off the car and leave the keys and parking tag in the morning and need to drop the car at night.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Like: Loved the car. Staff friendly and efficient
Read More >8 /10 Very good
Reviewed: Wednesday, July 24, 2024
Like: Pleasantly surprised by how helpful the Europcar office staff were with limited upsell.
Dislike: I got slightly confused at Heathrow T2 over which bus stop to use for the shuttle - some better signage that can be seen at a distance would help.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The counter staff member was very efficient and well trained but the offer of an insurance at "only" twenty pounds per day was frankly astonishing and insulting. This is a very unpleasant "rip-off" practice at car rental offices always but this price was exceptionally brazen.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Very satisfied with services.
Read More >7.7 /10 Good
Reviewed: Wednesday, July 24, 2024
Really disappointed with Europcar. Was told on arrival that they only have a Vauxhall Mokka, rather than the Qashqai. "Offered" an upgrade to an XC90, at just £90 per day as my choice wasn't available. Then offered a mercedes at an extra 50 per day. Still wanted my choice but was told the Mokka is the same. It definitely is not
Read More >8.7 /10 Very good
Reviewed: Wednesday, July 24, 2024
Didn’t get the car that we booked so the interior wasn’t as big. We had a pram and car seat and knew it would all fit in the original car booked so more than disappointed considering they advertise they guarantee you get the car you book.
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
They got my booking mixed up with someone with the same last name. Utter morons
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Excellent customer service very friendly people and desk
Read More >6.3 /10 Average
Reviewed: Wednesday, July 24, 2024
I said I don't need the insurance, but the staff still added it in my terms, and my fault was I signed the paper without recheck, cause I said I don't need it.
It costs extra 138GB.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Car was as expected.
Insurance was high but Elena was good and gave us the lowest rate for fully comprehensive. She tried to help lower the costs. Much appreciated.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
All good and quick.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Брал в субботу утром, очень много народу. Но работал персонал на ура. Хоть и заняло все чуть больше часа никакой обиды нет, действительно, все приперлись сразу и в одно время. Машина новая, чистая, без всяких проблем. Депозит, по сравнению с другими компаниями, маленький и вернули его через день после окончания аренды.
Read More >9 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Staff at pickup we’re not very helpful
Read More >7 /10 Good
Reviewed: Wednesday, July 24, 2024
The Vauxhall I was provided was NOT EQUIVALENT to the Skoda Octavia I booked.
The Blutooth dis not work (greyed out in the menu).
The AIR-CONDITIONING DID NOT WORK (in the hottest two we3eks in England's history)!!!
Read More >5.7 /10 Average
Reviewed: Wednesday, July 24, 2024
The car was not as booked. We booked a Skoda Octavia. Instead, we got a Chinese made MG.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Fastest and most efficient pick up and drop off that I have found at Heathrow ever-and I travel a lot and have hired many cars.Car was ready and clean and performed perfectly for the entire 25 days
Read More >5.7 /10 Average
Reviewed: Wednesday, July 24, 2024
I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund the fifference
Read More >9.3 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Muhammed was very friendly and helpful. He recommended us a better car option that can suit our needs. I am extremely pleased with the service.
However, I faced difficulty in the beginning trying to figure out how to operate the vehicle and the GPRS. I suggest there must be a car instruction manual provided to customers especially those coming from left hand drive countries. It will be very beneficial indeed..
Read More >6 /10 Average
Reviewed: Wednesday, July 24, 2024
Old, damaged, scraped, dented car! Embarrassing having to drive it around
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Special mention to Mo at the Heathrow branch of Europcar. Fantastic service and a great help.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
We received an unexpected upgrade
Read More >6.7 /10 Average
Reviewed: Wednesday, July 24, 2024
An extremely long wait to rent the car after arriving at Europcar offices, eventually got to the desk after over an hour wait. Inspected the car which had a lot of scratches that were not indicated on the rental agreement, so had to point them all out to the security guard on exiting carpark. It was an early return around 05.30 no agent to check the car to confirm no further damage had been done during rental, a little disconcerting as previously with Europcar I have been accused of damaging the car even though it had been reported, eventually they admitted it had been reported, but just adds bad taste to the hire experience.
Read More >9.7 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Car was a good one. However not the one I asked for. In Heathrow airport pickup was taking longtime due to busy hours I Guess.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The staff was very helpful and courteous. The hire car was up to the standard I expected. It was a low mileage Hyundai Tucson and I found it clean and in excellent condition.
Read More >8.3 /10 Very good
Reviewed: Wednesday, July 24, 2024
I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.
Read More >9 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The drop off location at Gatwick north terminal is not very well signposted and the turning easily missed.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Upgrade to an automatic was very welcome for London driving.
Read More >7.7 /10 Good
Reviewed: Wednesday, July 24, 2024
Was not given the car we had booked. Instead was offered a Nissan Quashqai
Read More >7 /10 Good
Reviewed: Wednesday, July 24, 2024
Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Good car snd experience
Read More >7.7 /10 Good
Reviewed: Wednesday, July 24, 2024
Not good. The car broke down. I had to get myself to Birmingham airport to pick up a new one. New one had a warning light on. Left my sunglasses - $250! in the car and no response to return them.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
It was great.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Staff were brilliant
Read More >5.3 /10 Average
Reviewed: Wednesday, July 24, 2024
Our flight was delayed by a day so our original car wasn’t available and we were told only an upgrade was available costing $$$ over the original quote. Very disappointing as I rang QEEQ prior and was advised the same or smaller car would be available
It cost me $700 extra over the original booking for 4 days hire !!!
Read More >9.3 /10 Excellent
Reviewed: Wednesday, July 24, 2024
No waiting at all - unexpected at Heathrow
Read More >9.7 /10 Excellent
Reviewed: Wednesday, July 24, 2024
I took my rental car from Heathrow. At Manchester airport, the car had a flat tyre. I managed to drive to Europcar at Manchester Airport to get it repaired. But they decided to provide me with another car. Same model Toyota Corolla Hybrid. The guy who attended to me was MAURICE. Grateful to him for his prompt action and very fast to provide with another car. At the end of the journey I have to thank the front desk at Heathrow airport for convincing me to take the Hybrid Toyota. I ended up driving almost 1100 miles and it really save the fuel. Europcar was also flexible for me to drop the car in London instead of Heathrow. (drop box was available) this is my second time renting from Europcar.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The whole process was quick and easy. All the staff I encountered were extremely polite, friendly and professional. I will definitely use Europcar again and will highly recommend to family, friends and colleagues.
Read More >7.7 /10 Good
Reviewed: Wednesday, July 24, 2024
Voiture sans AC et pas d’info sur lensujet
Read More >6.7 /10 Average
Reviewed: Wednesday, July 24, 2024
Counter staff was aggressive about offering upgrades to many customers.
Read More >8.7 /10 Very good
Reviewed: Wednesday, July 24, 2024
I had an accident when I was traveling in the UK around 1 a.m. But, they didn't respond, and I had to deal with the situation by myself. So, hope to enhance the midnight emergency service. Except for it, it was perfect.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The store at the airport is quite large with many staff. Although it's a bit far from Heathrow T4, there is a free shuttle service available.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The Europcar staff had a great attitude and were very efficient. The car they provided was new and the driving experience was pleasant.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The rental location is near the airport, with a dedicated reception desk at the airport exit directing you to a shuttle bus for car pickup. The pickup location is spacious with many service staff who are very friendly. The paperwork is correct, and someone accompanies you to pick up the car and explains the usage precautions. The process is smooth and fast.
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
Luxury sedan: Mercedes C Class automatic or similar model, but there was no similar model when I arrived. They tried to convince me to upgrade to a luxury model at a higher price, claiming that because I had rented from them before, I could get this higher-end model at a very good price. Additionally, I had purchased full insurance, but they claimed it was partial insurance (unsure what partial insurance means). Then they mentioned an excess of 2000 pounds, and when I asked more questions, they refused to check. I called the rental company's customer service, and an Indian-looking employee at the store spoke with the customer service representative for about 10 minutes. When I went over to ask further, they said the excess was now 250 pounds, which seemed like bargaining. I then called the customer service directly, and they said they would report to their supervisor. I decided to take the car for now.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Eurocar is relatively cost-effective among car rental companies. The car condition is good, and being a chain company, it provides a reliable service. They don’t have hidden fees or unreasonable deposit charges like smaller companies. Reminder to read the terms carefully. In Europe, Eurocar is recommended over Avis as it's cheaper while maintaining quality. For the wealthy, any choice is fine.
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
Unjustified charges, took nearly a month to resolve, very dissatisfied!
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The store was busy with many customers when picking up the car. The queue moved quickly, and the process was smooth without any upsell of extra insurance. The Insignia was upgraded to a Passat, which was very new. Everything went smoothly throughout the trip. The staff checked the car thoroughly when returning it at a different location and found no issues. The paperwork was signed quickly. Good experience overall!
Read More >8 /10 Very good
Reviewed: Wednesday, July 24, 2024
The service was not enthusiastic, just average.
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
At handover, it was 11 pm and no one reminded us to check the car properly. When returning the car, they mentioned wheel scratches, with the front wheel having a scuff and a scratch on the rear wheel. The front wheel had hit a curb but the rear wheel seemed to have old scratches that we could feel by touch. They claimed it wasn’t covered by insurance due to the low amount, so we had no choice but to leave.
Read More >6 /10 Average
Reviewed: Wednesday, July 24, 2024
1. They said they couldn't find the insurance I purchased when picking up the car; 2. I had specified the return time as 19:30 local time when I booked, but when I arrived, the rental store was already closed. I had to return the car the next day.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Lots of cars available. I booked an Audi A4 estate but got a nearly new Mercedes C estate instead!!!
Read More >6 /10 Average
Reviewed: Wednesday, July 24, 2024
The only regret is that even though we had already purchased full insurance in our country, which included scratch coverage, the counter insisted that it wasn't valid, saying there was no coverage below £1000. This made us very uneasy and confused throughout the trip.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Big company, clear process and good service
Read More >4 /10 Average
Reviewed: Wednesday, July 24, 2024
No explanation was given for the additional driver fee
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
They wrongfully charged for a full tank of gas even though I returned the car with a full tank. The inspector marked 'full' on the fuel gauge, but I was still charged an extra £150. The car was great, and both pickup and drop-off went smoothly, plus I got a free upgrade to a Mercedes. However, the final billing was very disappointing.
Read More >4 /10 Average
Reviewed: Wednesday, July 24, 2024
Persistently pushing insurance and failing to mention important things when renting the car, such as the congestion charge in London.
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
Europcar forced a downgrade. I returned on the 1st, and it's now the 19th with still no resolution. When I discovered an issue at pickup, they treated us differently, saying you rented through a third party, and we didn't receive your payment, so Europcar can't handle it.
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
The service completely lacked business ethics. They arbitrarily increased the price and disregarded the booking contract. During the payment process, I was charged multiple times. This was an extremely poor rental experience.
Read More >4 /10 Average
Reviewed: Wednesday, July 24, 2024
They kept pushing us to rent more expensive cars.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Picking up the car in London required taking a shuttle from the airport, but the pick-up was smooth. Returning the car in the Scottish Highlands was easy, as the staff just checked it quickly.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The pick-up and drop-off speed was very fast, staff were very professional. Right turn after exiting T4, there's a dedicated car to pick up customers. Immediate service, very pleasant experience
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Received a brand-new Golf, no unnecessary talk, no push to buy insurance. Very satisfied, very satisfied.
Read More >4 /10 Average
Reviewed: Wednesday, July 24, 2024
There was a double charge issue. I had already paid in full on the rental website, but was charged an additional £250 rental fee and £252 deposit for damages when picking up the car. I told them I had already paid to the rental company, and they said it was a deposit. My understanding was that the deposit would be refunded upon returning the car. I contacted the rental company, and customer service assured me it was a pre-authorization and I should just pick up the car. Upon return, the damage deposit was refunded, but the £250 rental fee was not. The car company said the rental company would refund me. I called the rental company to report the issue, and the customer service mentioned they would handle it after the New Year holiday. Needing to catch a flight, I returned the car and left. Now 10 days have passed, and the car company is still verifying the issue. It seems the process in the UK is quite slow.
Read More >6 /10 Average
Reviewed: Wednesday, July 24, 2024
There is a free shuttle bus from the airport, but the pick-up point at London Heathrow Airport was hard to find, and we had to wait a long time for the Europcar shuttle. The rental office is quite far from the airport. The car pickup was smooth overall; we booked an Audi A4 but received a Mercedes C-Class. The staff didn't try to upsell anything, but they also didn't provide detailed information on driving rules and other considerations.
Read More >6 /10 Average
Reviewed: Wednesday, July 24, 2024
The pickup location was clear, we found it and got the car smoothly. However, the return location was not well explained as it was in the underground parking entrance of Euston Station. The store phone was unreachable, and there were no signs on the ground level. After searching for over an hour, we finally asked a local who directed us to the underground parking. The map and address provided by the rental company's customer service were inaccurate. It is recommended to have clear signage at the ground entrance or instructions indicating that the return location is in the underground parking.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Great experience, picking up and returning the car was very convenient, and the service was excellent! We left something in the car and they quickly helped us find it with a phone call!
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
The drop-off location closed at 1 PM, but there was no reminder when we rented the car, and the system did not display this information. We had scheduled our return for 4 PM, but when we arrived within the designated time, there was no one to assist us. After calling for assistance, we deposited the keys into the self-service drop box. The rental company didn't process our return until two days later, charging us for an additional two days... The issue remains unresolved after communication.
Read More >4 /10 Average
Reviewed: Wednesday, July 24, 2024
The staff was Indian and had a condescending attitude.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
The top choice for car rentals in Europe!
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Wednesday, July 24, 2024
There were many counters when I arrived to get a ticket and wait in line.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Good, very convenient, no unnecessary fuss.
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
Waited nearly an hour at Heathrow Airport due to the crowd; I got a manual car which I don't think matches the model I paid for.
Read More >6 /10 Average
Reviewed: Wednesday, July 24, 2024
Good.
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
Average attitude
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
They should inform us in advance about local traffic violations and parking regulations.
Read More >2 /10 Poor
Reviewed: Wednesday, July 24, 2024
Forced pressure to buy insurance.
Read More >8 /10 Very good
Reviewed: Wednesday, July 24, 2024
Staff were humorous and provided good service. The only downside was that adding an additional driver was too expensive at £15/day. There was a free shuttle to and from the airport, which was very convenient. The vehicle was in excellent condition.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Overall satisfactory. Due to a 15-hour flight delay, the staff first commented on my luggage volume, then claimed my insurance didn't cover it, but I declined both.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
As always, I'm satisfied with QEEQ. This time they gave us a brand new Skoda. Although it's manual, it's easy to drive, spacious, and adequate.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Excellent
Read More >6 /10 Average
Reviewed: Wednesday, July 24, 2024
Average
Read More >4 /10 Average
Reviewed: Wednesday, July 24, 2024
I booked a Volkswagen Tiguan but received a plug-in hybrid Suzuki Across. The car had only 2000 miles on it and was quite new. The space was decent, but the small battery made it impractical for charging at public stations, so I had to drive it on fuel only, which was noisy but seemed fuel-efficient. Unfortunately, despite confirming with the staff at return that there were no overtime charges, the fuel tank was full, and the car was undamaged, I was inexplicably charged £20. I also did not receive a final invoice explaining the charges. It has been three working days since the platform sent an inquiry, and I have yet to receive a response. During pickup, there were 4-5 upsell attempts, but the staff awkwardly explained that they had to ask the customers due to system prompts, which I understood. I despise Europcar's system for this.
Read More >8 /10 Very good
Reviewed: Wednesday, July 24, 2024
Overall, it was a smooth experience. They tried to upsell a higher model and insurance, but after learning that I already had full insurance from QEEQ and experience with renting cars abroad, they didn't insist. It's understandable as it's part of their sales process and shouldn't be taken too seriously. We didn't get the Grandland but were given an equivalent MG ZS with over 10,000 kilometers. The 1.5 engine felt a bit underpowered, but it was manageable with the manual transmission and generally sufficient for the speed limits in the UK. Overtaking was a bit challenging, but both cars are probably of similar quality. No extra charges for returning the car so far. To ensure peace of mind, take photos and videos of the car inside and out before picking up and returning it, keep the gas receipts, and you should be fine.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Convenient pickup and drop-off. A £250 deposit was charged to my credit card and refunded just over an hour after returning the car.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Overall service was good, explanations were clear at pick-up.
Read More >8 /10 Very good
Reviewed: Wednesday, July 24, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Wednesday, July 24, 2024
Overall good, but I have a small complaint. When we arrived at the pickup point, they spent quite a bit of time trying to upsell us different upgraded models. I wouldn't mind this normally, but they ended up using nearly 30 minutes for the sales pitch and counted that as part of my rental time. This means the rental period started from the moment they greeted me, not when we finished the process, and 80% of that time was spent on upselling.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Satisfactory
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Overall satisfied. The vehicle provided didn't have a recognizable brand, possibly a local UK brand. The trunk was large enough to fit four suitcases. However, the two rear doors couldn't be opened from the inside and required someone outside to open them, which was very inconvenient. We tried several times, and it wasn't due to the child lock, unsure of the reason.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Very smooth process. After landing in London, there was a shuttle to take us to the rental location. We received a brand new car, absolutely fantastic. The car was great. Highly recommended.
Read More >10 /10 Excellent
Reviewed: Wednesday, July 24, 2024
Excellent
Read More >8 /10 Very good
Reviewed: Wednesday, July 24, 2024
Satisfied, but there was no timer, which resulted in a parking fine.
Read More >8 /10 Very good
Reviewed: Wednesday, July 24, 2024
The staff was very friendly and kept suggesting an upgrade. You can negotiate prices too. However, the car was too large to drive comfortably in the UK.
Read More >6 /10 Average
Reviewed: Wednesday, July 24, 2024
The service was okay. The return address was incorrect, not sure whose fault that was.
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