CAR RENTAL REVIEWS ON EUROPCAR AT HEATHROW AIRPORT, LHR

Excellent

Very satisfied

Overall, it was a smooth experience. They tried to upsell a higher model and insurance, but after learning that I already had full insurance from QEEQ and experience with renting cars abroad, they didn't insist. It's understandable as it's part of their sales process and shouldn't be taken too seriously. We didn't get the Grandland but were given an equivalent MG ZS with over 10,000 kilometers. The 1.5 engine felt a bit underpowered, but it was manageable with the manual transmission and generally sufficient for the speed limits in the UK. Overtaking was a bit challenging, but both cars are probably of similar quality. No extra charges for returning the car so far. To ensure peace of mind, take photos and videos of the car inside and out before picking up and returning it, keep the gas receipts, and you should be fine.

Very smooth process. After landing in London, there was a shuttle to take us to the rental location. We received a brand new car, absolutely fantastic. The car was great. Highly recommended.

Excellent

Satisfactory

Overall satisfied. The vehicle provided didn't have a recognizable brand, possibly a local UK brand. The trunk was large enough to fit four suitcases. However, the two rear doors couldn't be opened from the inside and required someone outside to open them, which was very inconvenient. We tried several times, and it wasn't due to the child lock, unsure of the reason.

I booked a Volkswagen Tiguan but received a plug-in hybrid Suzuki Across. The car had only 2000 miles on it and was quite new. The space was decent, but the small battery made it impractical for charging at public stations, so I had to drive it on fuel only, which was noisy but seemed fuel-efficient. Unfortunately, despite confirming with the staff at return that there were no overtime charges, the fuel tank was full, and the car was undamaged, I was inexplicably charged £20. I also did not receive a final invoice explaining the charges. It has been three working days since the platform sent an inquiry, and I have yet to receive a response. During pickup, there were 4-5 upsell attempts, but the staff awkwardly explained that they had to ask the customers due to system prompts, which I understood. I despise Europcar's system for this.

Convenient pickup and drop-off. A £250 deposit was charged to my credit card and refunded just over an hour after returning the car.

The staff was very friendly and kept suggesting an upgrade. You can negotiate prices too. However, the car was too large to drive comfortably in the UK.

As always, I'm satisfied with QEEQ. This time they gave us a brand new Skoda. Although it's manual, it's easy to drive, spacious, and adequate.

Picking up the car was convenient, no need to queue; returning the car was simple, deposit was refunded the next day after signing the confirmation. Overall, it was quite satisfactory!

I had an accident when I was traveling in the UK around 1 a.m. But, they didn't respond, and I had to deal with the situation by myself. So, hope to enhance the midnight emergency service. Except for it, it was perfect.

The service was okay. The return address was incorrect, not sure whose fault that was.

Overall satisfactory. Due to a 15-hour flight delay, the staff first commented on my luggage volume, then claimed my insurance didn't cover it, but I declined both.

Overall good, but I have a small complaint. When we arrived at the pickup point, they spent quite a bit of time trying to upsell us different upgraded models. I wouldn't mind this normally, but they ended up using nearly 30 minutes for the sales pitch and counted that as part of my rental time. This means the rental period started from the moment they greeted me, not when we finished the process, and 80% of that time was spent on upselling.

Satisfied, but there was no timer, which resulted in a parking fine.

Very satisfied

Staff were humorous and provided good service. The only downside was that adding an additional driver was too expensive at £15/day. There was a free shuttle to and from the airport, which was very convenient. The vehicle was in excellent condition.

Overall service was good, explanations were clear at pick-up.