BOSTON CAR RENTAL REVIEWS

So havia um funcionario no balcão de atendimento para atender a todos

Had a bit of a wait picking up the car. It seems like I received an upgrade as the car was larger than what I had booked.

Easy to book but mobile app not working as well as desktop version.

Good counter service but vehicle not where it was supposed to be and when found it needed refuelling which was disappointing as we wanted to get away whilst still light. Overall delay about 20 minutes but staff were helpful throughout.

Easy to book and price drop kicked in to reduce the overall cost. Website is easy to use.

Everyone and everything was nice But the nice gentleman who handed over the car and briefed us about everything was exceptional. Only hiccup is when i didn't find anyone in the kiosk during return. And fact they take the key and not give you any return conformation is confusing

It was the first time I was using car rental company, and this one had the best opinions, no problems, no hidden fees, I've got really nice car with only 2800 mileage.

Good price, and deal includes all protections of the car, everything was like the site said, good thing was the check list for pickup.

Queue was long but moved quickly. No upsell at the counter, member of staff very quick processing paperwork, kind and friendly to the children. Collecting car we were offered a number of choices and were able to suit the car that best met our luggage needs. Car was new which was so nice.

Great value as usual. Have recommended to so many. Original booking was €2300 and ended up saving €800 through watching and rebooking

Great service all round. Would highly recommend Avis both at Boston Airport where staff are brilliant and also return at NY was smooth.

The car didn’t match the one I rentes. I rented a Toyota 4 RUNNER specifically for the purpose of my trip, turns out ai get a Ford Edge non compatible with my requirements for this trip.

Car booked was a “mystery” car for “5 passengers”. What we got was a Chrysler Trax which is a subcompact SUV. It was very small. How is was supposed to accommodate 5 passengers with any luggage is unclear.

Easy pick up. Helpful and efficient staff. Great Car.

Price Drop kicked in and saved almost £100.

This was a difficult pickup as there was a credit card issue and there was no other option to exchange the card without cancelling and rebooking. Eventually resolved after over 1 hour. Car was acceptable but options on tolls not clearly explained.

No problems

We got a car that exceeded our expectation, bigger than expected as we booked an intermediate size. The only complaint was that the external cleaning service was not working at the day of the pickup and we received a very dirty car (mud, dust etc'). The interior was clean. We were NOT notified by the desk service and had to come back after seeing the car to verify this is ok. Otherwise a smooth pickup and dropoff.

THe booking was very good, we will definitely try it again next time.

I waited for the pick up more then 2 hours. Don't know why there was only one peson giving service when ther where around 30 people waiting.... In the other companies boots I saw the line went faster....!!!

Avis provided a smooth and efficent service.

Booking was easy. Although i took out the insurance with QUEEQ but wasnt aware it only covered the driver andnot the passengers.

Counter staff not particularly friendly but were correct.

staff at check-in counter at BOS is crazy and keep selling insurances, till i double buy the roadside assistance. crazy!

Car was dity on pickup. No floor mat on passanger side

I've been charged twice, despite paying you in full on booking, Avis have also charged me. A case has been raised and you are dealing with it, but it's inconvenience and worry I could do without and has tainted the experience.

I needed to pay extra that I wasn’t expecting. Insurance I believe. They also didn’t ask for extra drivers so I forgot to do it at the counter.

Hertz said they had no cars available because I had booked less then 24hrs before my booking. The lady at the counter said she didn't have to honour bookings that were booked less then 24 hour before the collection time. She confirmed this with her colleagues. She said try other companies but they are probably full as it's Christmas eve. I tried a few other companies and they all had no availability. I went back to the same hertz counter and lady and asked if they had anything available. She said no. I asked was there anything even a van, anything. eventually she said they had a Tesla but it was over $1000 for the 3 days. I had already paid €254 to QEED. The $1000 was too much. I contacted QEED who asked me to ask for a letter saying they had no cars available, I asked the lady at the counter for this, she said she can't do this but to ask the manager who she said was somewhere downstairs. I went looking for her for about 20 minutes asking other staff in the car park etc. I then came back to the counter and said I can't find the manager to the lady. Then another lady stepped forward who was the manager. I explained that I was told there was no cars but I had a confirmed booking. She instantly said take any car as if there was no issue in the first place. Of course I was delighted with this. The lady who made everything complicated then processed my booking as if nothing had happened. It was stressful and I don't understand why it was made so complicated. The lady behaved as if nothing happened. Even how she said they have no cars was as if she was saying something totally unimportant. Strange experience, I think the staff must be exhausted as it seemed like dealing with an emotionless person. Its as if she was telling me where the bathroom was not 'we don't have any cars and your holiday is potentially gonna be very stressful lets see what I can do to help.' Luckily I was on my own and felt quite relaxed as I wasn't in a rush this day. In the end I got a TESLA for the same price which was great. Just odd to priced at $1000 + then told its no extra just take anything. I am a gold member of Hertz perhaps that helped. I don't know. Everybody else was great to deal with expect the lady at the counter. Very strange.

My experience with Hertz could have been better.