BOSTON CAR RENTAL REVIEWS

Long queue and few staff at pick-up. Only half a tank of gas when received, but it was filled up after feedback.

It's quite convenient, but there are some differences from domestic services to note. After getting the keys, you need to leave the parking lot within 15 minutes. Make sure to check the fuel gauge when picking up the car, as extra fuel added during drop-off will not be refunded.

No upselling. If you declare you don't want insurance, they cancel it accordingly.

Satisfied

When I checked car rentals in Boston for July 2022, Thrifty was at the same counter as Hertz. Hertz, Dollar, and Thrifty are operated by the same company at Boston Airport. Despite the different brand names at the counters, the pickup and drop-off locations are the same, and the staff are the same, wearing Hertz uniforms. The staff were very friendly. Make a joke or chat with them when picking up the car to build rapport. The waiting time depends; if many people on the same shuttle bus arrive, there might be a queue, but it wasn’t too bad. When I arrived, only Dollar had many customers picking up cars, while others had few. I asked a staff member named Martin why Dollar had more customers and was told it’s because they are cheaper. After comparing several companies, I found Dollar was the cheapest for the same car category. Renting through Hertz’s website ends up costing much more for the same car and location.

We were given a complimentary upgrade and the car and the process all worked very well. Because I'm AVIS preferred I could skip the incredibly long queue in the main booking hall and go straight to the preferred desk. If I wasn't I think I would have waited over half an hour to get to the front of the queue (which we stood in first before seeing the sign to AVIS preferred)

All worked vey well and when I had a support query it came back quickly with an answer

The counter staff was very rude

The rental car agent did not give included liability insurance which was listed in the booking. You should fix this issue. Every time I rent, they deny the liability insurance included in the booking and charge extra over the counter.

On the third day after getting the car, the tire pressure warning light came on. We quickly got off the highway and found a Hertz location at a nearby hotel. The staff quickly measured the tire pressure and added air. She suggested that the dashboard is very sensitive to slightly low tire pressure, but it should be fine after adding air. If we insisted on changing the car, we could do so at the airport branch, but her location couldn’t handle it. We trusted her advice, and for the next five days, we had no issues. We didn't buy the E-toll, and received a toll charge notification within ten days after using the highways. The toll and rental company's management fee were not high. Personally, I think unless you use the highway multiple times daily, not buying the E-toll and paying per use is more cost-effective.

Not bad, no need to worry, just communicate properly. Acceleration pass service fee is $14.99 per day based on the number of rental days, regardless of whether you use toll roads or not. This can add up. They added insurance when I picked up the car, but after communication, we cancelled the unnecessary coverage. I mistook a 4 for a 9 in the parking spot number and took the wrong car. The staff at the exit noticed and had me wait while they brought the correct car. They were quite nice, thanks.

I was charged for tolls via a prepaid pass. The sunpass or t epass sold at regular super markets is much cheaper and wasn’t informed of that.

After booking i was automatically signed up for “shipmentsfree.com” for i was charged without my consent

There was a bit of a queue at the counter, but they had four counters open. The guy who helped me was very nice, didn't try to upsell, and explained everything clearly. Just had to wait a bit long for the vehicle, about 20 minutes.

The tall African American guy was very nice, providing thoughtful advice and guidance.

Overall satisfied with the service.

The front desk staff were very unfriendly.

Renting the car was convenient, but returning it was very inconvenient. Although we were told that we could return the car after working hours, the garage was closed, causing us significant trouble in the middle of the night. We had to pay for parking ourselves and wait until the next morning when the office opened to return the car. This was really unsatisfactory.

Very satisfied

A common issue with American rental car companies is inefficiency. It takes more than 10 minutes per customer on average.

Very good

I initially didn't notice it was an electric vehicle until I reached the counter. Since they required the car to be fully charged upon return and I feared I wouldn't have time to charge it then, I switched to a gasoline car, which cost an additional $45 per day. The rental company was not well-prepared; there were no cars available in the lot, and we had to wait for over an hour for cars to be delivered.

Excellent