Happy booking and retal

Budget is always on point for me. Friendly staff, efficient rentals. This particular car didn’t look like it had been cleaned - it had a wonky smell to it and I found the previous renter’s rental agreement in the side arm rest storage. However, it was a quick one day, one way rental and I liked the fuel efficiency, so I simply did not really care.

The Car was very good for our needs and was faultless.... Collection was appalling, was waited about 90 minutes which was not great, a number of customers didn't wait and took cars from other rental companies and demanded refunds the Budget Line was excessive even if they had "staffing Problems" they knew how many cars were due out at that time and should of been prepared - Customers are sick of the "Covid" excuse and that's what it is an excuse

I took us about 1.30 hr to get a car but it might be pretty crazy on that day(other brands did have similar experience)

Very bargaining price including valuable point system

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

I made a reservation for a Ford Explorer because of its cargo space but I got a Nissan Pathfinder. It was very disappointing because we had so many bags and had to put bags in the second row with the passenger.