CAR RENTAL REVIEWS ON EUROPCAR AT AUCKLAND INTERNATIONAL AIRPORT, AKL

worked good !

No problems !

Smooth and easy

Good price with little hassle

When traveling through NZ, was NEVER told that needed to change cars at the ferry, between the north and south island. Had to change all my ferry bookings at the last minute. Absolute nightmare of an experience and neither Europcar nor Easyrentcars.com wanted to take the blame for the lack of notice. VERY unimpressed with both. Would have rented from other companies if rentals hadn't been sold out.

The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.

Great service! Look forward to using you again in the future!

The chek-in was a total disaster, about an hour with nobody in front of us. They said the problem was all on Easy Rental that messed up everything.

We arrived to find the car we had booked wasn’t available They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers. We ended up taking the people mover as we had two small girls with us The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all

There weren’t any spaces to park the car at the rental return at the Wellington airport.

The car was expected my expectation in a positive way as I was upgraded to a larger SUV which is nice and spacious. It took awhile to queue to pick up the car. I think it could do it better with more staffs.

It was a good experience overall.

New car. Low kms. Engine Size not shown on Website

Overall was smooth

Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.

Waited too long to get the car and staff were not very helpful.

EasyRentCars was easy to book

To pay the huge price for 2 days car hire a GPS should be accessible in the car at no extra charge.

What is a price drop protector?

Very easy to deal with checkin and out easy. Car was exceptional

Easy booking process with great prices cheaper than hiring direct

The car was just what we required.Great to drive and very clean and tidy.

Like: I just love this car
Dislike: No faults to mention