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Live Chat Email Us Service Code: 6814449028
Find Your Europcar Car Rentals at Auckland International Airport


Average rating on Europcar at Auckland International Airport: 8.7 /10


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Small SUV | Mitsubishi Outlander or similar
Reviewed: Thu, Jan 12, 2023
About Europcar: 7.0 /10
We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost. Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid. After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage. So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked. We delayed three hours in car rental situation so we have to skipped some program to catch up the rest. It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future Regards,, Sannpat Rattakham
About QEEQ: 7.0 /10

Timothy Ross

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Small SUV | Nissan X-Trail or similar
Reviewed: Mon, Dec 26, 2022
About Europcar: 8.0 /10
Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere
About QEEQ: 10.0 /10


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Compact | Kia Cerato or similar
Reviewed: Wed, Oct 26, 2022
“Above average except for dysfunctional sat nave which spoilt the experience.”
About Europcar: 8.0 /10
The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
About QEEQ: 8.0 /10


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Economy | Holden Barina or similar
Reviewed: Fri, Oct 14, 2022
“All good in the end.”
About Europcar: 8.0 /10
Some confusion as to where to pick up the car from, Domestic or International. Took a long time to get processed. Instructions to go to car pick up point were confusing but finally worked it out.
About QEEQ: 10.0 /10
Easy to use.

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Wed, May 20, 2020
“I am Happy !”
About Europcar: 8.0 /10
worked good !
About QEEQ: 8.0 /10
No problems !


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Medium SUV | Ford Ranger Canopy or similar
Reviewed: Tue, Mar 3, 2020
“No problems throughout”
About Europcar: 10.0 /10
Smooth and easy
About QEEQ: 10.0 /10
Good price with little hassle

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Compact | Toyota Corolla or similar
Reviewed: Wed, Jan 29, 2020
About Europcar: 7.3 /10
When traveling through NZ, was NEVER told that needed to change cars at the ferry, between the north and south island. Had to change all my ferry bookings at the last minute. Absolute nightmare of an experience and neither Europcar nor wanted to take the blame for the lack of notice. VERY unimpressed with both. Would have rented from other companies if rentals hadn't been sold out.


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Full Size Van | KIA Carnival or similar
Reviewed: Thu, Jan 16, 2020
About Europcar: 9.3 /10
The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.
About QEEQ: 10.0 /10
Great service! Look forward to using you again in the future!


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Medium SUV | Toyota Highlander or similar
Reviewed: Thu, Jan 9, 2020
“Check-In in Auckland was a total disaster, but the car was good”
About Europcar: 7.7 /10
The chek-in was a total disaster, about an hour with nobody in front of us. They said the problem was all on Easy Rental that messed up everything.
About QEEQ: 8.0 /10


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Medium SUV | Suzuki Vitara or similar
Reviewed: Sun, Jan 5, 2020
“Won’t use europcar again”
About Europcar: 8.7 /10
We arrived to find the car we had booked wasn’t available They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers. We ended up taking the people mover as we had two small girls with us The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all


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Medium SUV | Suzuki Vitara or similar
Reviewed: Tue, Dec 31, 2019
“Great vehicle and easily accessible from the airport.”
About Europcar: 7.7 /10
There weren’t any spaces to park the car at the rental return at the Wellington airport.
About QEEQ: 10.0 /10


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Small SUV | Suzuki S-cross or similar
Reviewed: Mon, Dec 30, 2019
About Europcar: 10.0 /10
The car was expected my expectation in a positive way as I was upgraded to a larger SUV which is nice and spacious. It took awhile to queue to pick up the car. I think it could do it better with more staffs.
About QEEQ: 10.0 /10
It was a good experience overall.
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Premium | Holden Calais or similar
Reviewed: Mon, Nov 25, 2019
“Great service. Lacking More service staff at counter. Management lack Forward Planning in Staff”
About Europcar: 7.3 /10
New car. Low kms. Engine Size not shown on Website
About QEEQ: 10.0 /10


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Premium | Mercedes-Benz C Class or similar
Reviewed: Sun, Oct 20, 2019
About Europcar: 8.0 /10
Overall was smooth
About QEEQ: 8.0 /10

Christian Kelbrick

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Medium SUV | Suzuki Vitara or similar
Reviewed: Tue, Sep 17, 2019
“Disappointing. I have raised a complaint about Europacar.”
About Europcar: 6.3 /10
Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.


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Economy | Holden Barina or similar
Reviewed: Thu, Sep 5, 2019
“We had to queue up at the Europcar reception for over 60 mins with 3 tired kids.”
About Europcar: 7.7 /10
Waited too long to get the car and staff were not very helpful.
About QEEQ: 10.0 /10
EasyRentCars was easy to book


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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Aug 30, 2019
About Europcar: 7.7 /10
To pay the huge price for 2 days car hire a GPS should be accessible in the car at no extra charge.
About QEEQ: 8.0 /10
What is a price drop protector?

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Mini Van | KIA Carnival or similar
Reviewed: Fri, Apr 19, 2019
About Europcar: 9.7 /10
Very easy to deal with checkin and out easy. Car was exceptional
About QEEQ: 10.0 /10
Easy booking process with great prices cheaper than hiring direct


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Medium SUV | Toyota Highlander or similar
Reviewed: Thu, Feb 7, 2019
“Very happy and will book again soon with Easy Rent Cars and Europcar.”
About Europcar: 9.7 /10
The car was just what we required.Great to drive and very clean and tidy.
About QEEQ: 8.0 /10


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Mini Van | KIA Carnival or similar
Reviewed: Wed, Aug 8, 2018
“Beautiful car to drive”
About Europcar: 10.0 /10
Like: I just love this car
Dislike: No faults to mention

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