We rented a Ford S-max minivan to go skiing to Austria. The car was all the time located in the secure car parking in front of the hotel. Unfortunately, either due to the cold or snow, the car window cracked. There was no sign of any external damage. When I returned the car, a member of staff told me that it should be no problem. When I got home, I saw a bill for 500 euro. I feel that I got ripped off for nothing(manufacturing defect). Good luck in resolving this issue as well, the expected response times are longer than 7 days.
I booked a WV Golf and you gave me a renault cactus. I noticed after getting the keys and I did not wanted to take more time for the change due to there was a long queue
Everything went smoothly on renting both pick-up and drop-off, friendly and fast staff.
About QEEQ:10.0/10
I used Price Drop Protector when booking and we got a refund due to a lower price, that's a great feature. It makes you comfortable to book even with long time in advance.
Everything was good. Purchased the full insurance for 99Euros and when it came to inspect the car for any scratches or dents , the staff casually told not to worry as i have purchased the full insurance.
While dropping of there was a minor scratch at the bumper which was reported by the inspecting lady.
And next day i was sent an email if i met with an accident.My journey was very smooth and ensured car is parked nicely in P+R spots or in Hotel Parking.
Other than that everything was great.
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K.Kostur
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