QEEQ CAR RENTAL REVIEWS

Absolutely terrible, car was not clean and smelt of smoke, service was terrible and queued our the door. Pay the extra to avoid this monstrosity

Absolutely brilliant, and a bargain price for a one way rental - HOWEVER, the whole experience was ruined afterwards. I checked my bill I was handed when I got home and noticed that I'd been charged for ⅛th tank of fuel. The thing was the the woman who checked it in (a third party agent, not budget) didn't even check the fuel gauge. She handed me the receipt and said that's $56. I agreed to walked off. When I looked later it was for $83 - and there was a refuelling charge. I'd literally just filled it up before dropping off at the nearest gas station. I have all the receipts to prove it. A little bit of Googling it when I got home, shows this is a common scam. The check-in agents (as I said third party company) are on commission for extras such as gas tanks not filled. Most customers are dropping off and getting on a plane so won't look at the receipt, especially when the agent quotes the original price. Luckily (?) I'm going back there on Thursday so will be taking it up with the manager. It won't stop me renting from Budget again if the price is right but I'll be very careful when handing back.

Good work finding a bargain price!

The car was great. Super easy drop off. Unfortunately the computers were not working on our arrival so we spent over an hour waiting for them to re-boot after a 26 hour journey - The staff were friendly.

waited for the car two and a half hours. it was terrible.

Perfect communications via whatsapp. Great service.

Counter service was great from the one woman -- but she was the ONLY one, so a 15-minute wait.

Very easy!

It was an absolute zoo at the counter. A full hour of wait. No line. No priority even if there was a number distributor....they did not use it. The staff person had to type all the info even if had fill all that in at the time of the reservation.

Will not book a car with them again.

Pick up was fairly easy. Drop off process was unacceptable.No one was downstairs to return the car to. I had to drive to two locations to park the car. Then I had to go upstairs in the airport to find an agent. My car was not checked in right then and I was told I would get an email next morning. One week later, no email still.I called twice and then went on to the correct site to retrieve the report. Not fun when you leave the country the next morning if there were any difficulties.

Booking was extremely easy. I used your rebook feature if a lower price came available. It did and you rebooked immediately, sent me an updated invoice and after my car return, you refunded the difference.

excellent service

exellent service

Staff is horrible

They gave me a very bad car and an unknown car brand - BAIC, this car brand wasn’t mentioned anywhere in the contract The car doesn’t seem and doesn’t feel safe, has a terrible performance (acceleration, braking, handling, suspension, weak engine)

The counter staff was excellent and gave a upgraded vehicle. the process was easy but I was confused about the EasyRent and Routes connection.

The location rental firm is inside a payable multi_story car park building, it is so hard to find and drop down a car.

Franchement a refaire je suis pas déçu du service du tout

Allez s’y une location en toute tranquillité bon accueil

The wait for collection was appalling spent over an hour with nowhere to sit and be comfortable, they did not accept your insurance for the car so we felt we were pressurised and intimidated to pay an extra excessive amount to carry on with the rental. They did upgrade the car but that was because we were not happy with the situation. Also there were other people in the same situation and they also were not happy with Green Motion.

Overall booking with Easyrentcars was pleasant until we actually got to the pick-up point, then it all went wrong (see comments opposite). When I communicated with your customer service they were certainly on the ball and keeping in touch with e-mails constantly, and we still have dialogue with you trying to resolve this dispute and look forward, hopefully for a good result.

Customer service from both places were great. We liked that there were no hidden fees and they gave us the car we had originally reserved. First time renting in Europe and it went better than expected!

Love the email reminders regarding our car rental pick up and pertinent information required.

I didn't get the car because the staff was terrible and tried to push several fees to me. Could not use my personal insurance and did not have the car that I booked so I declined and took it from other company

Car is brand new, exceed my expectation. Friendly staff, clear and accommodative.

Price is good

The staff was rude and would not accept our insurance coverage. We were forced to pay 900 euro for coverage we already had.