Absolutely fantastic service. Very quick at the desk and then when the booked 7 seater arrived missing the rear seats Hertz quickly sorted another truck for us. Very impressed!!
About QEEQ:10.0/10
Qeeq always very easy to use and helpful if I have a question or require support.
As ever , an excellent standard of service from Hertz. We needed to put a second driver on the car and we're a little surprised that we had to commit to the full term even though the second driver was only there for 9 days , but if that's the rules etc etc
About QEEQ:10.0/10
The price drop mechanism didn't seem to trigger but we got a great price and service was perfect
en general buen servicio. o único es que no fueron rápido en la entrega del coche
No nos aclararon que al no tener el coche que escogí podía tomar otro cualquiera de la zona GOLD
Pero eso al final nos sirvió porque epudimo tomar uno mas grande por el mismo valor
“Car dirty Rotten piece of fruit under one of the seats and Sticky back door handles on driver side”
About Hertz:7.0/10
Counter assistance was poor and sold me additional insurance level that I had covered in booking on pre text of tolls Tried to contact to cancel following day but no service at Marriott in International drive and no desk ar 2nd location in International drive. This should be updated not there since covid apparently
Usual attempt by man on counter when collected car to make us purchase even more insurance and he got stroppy when we refused it as we understood that we were already fully covered.
About QEEQ:10.0/10
Price was high but hoping it will be a better price next time we book.
Very short wait at counter, which was great after a long flight. There was no hard sell of add-on insurances or fuel policies. On arriving at the rental garage we couldn't find the keyless ignition fob of our selected car, so Hertz speedily rectified this by finding us another car of a slightly better spec for no extra cost. Return of the car at the end of the rental was painless as well. The return agent was very friendly and made sure we knew about where to return the visitors toll pass on the way back to the airport.
Hertz staff were great at the counter. Although a nearly new vehicle, it had very noticeable damage and dents to it which the garage staff said had not been previously recorded. They did offer to change the vehicle.
I ordered the large SUV and was charged an additional $753 for what they termed "extra large" because I needed the Suburban model which I always thought is same size and class as the Yukon model
Not happy at all to be honest as all the years I have been going to florida there has never been this additional charge
Yeah the first car offered was a old vehicle and looked like it had been through a battle field, I went and asked to swap the vehicle and they offered a different vehicle which was a brand new car, looks like they was trying it on and giving out crap cars
The car had faults - steering vibrating when at speed, oil fault, tyre fault light came on intermediately. The smell from cigerettes, masked by chemicals which were overpowering
I exchanged the car due to the above
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