The customer service person explains well at the counter when we collect the car. And the car is in good condition.
About QEEQ:8.0/10
It should be more clear on the terms and condition that customers should follow. When we collect the car, just realised that there was another 50dollar imposed because we drop off at a different point and the website didnt state it when we pre booking.
The team were fantastic and friendly, prompt and responsive. Paper work and official things upon pick up were less than 10 minutes and they picked us up and dropped as back at the airport for vehicle pickup and return.
Thank you so much Great Rentals for a fantastic experience at the cheapest rate on the market. Your vehicle had less than 2000km on it and was in immaculate condition. What great service!!!!!
10/10.
Thanks again,
Ryan
About QEEQ:10.0/10
East booking process and clear instructions and paper work.
A great online service.
Thank you
Ryan
“Disappointing customer service on refunds, guess there hoping customers forget and keep profits.....”
About Easirent:7.7/10
Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944
Budget had the most transparent pickup process I have had in Costa Rica. Every other company I have used adds on extra insurance they say is required. The car was not ready when we went to pick up so they even delivered it to our house. Great experience.
GPS in vehicle has English setting but most menus are still Japanese. Could not use it even after attendant tried to show me how to use. Had to fill up the tank at their specified gas station and the only information given on it is a map code. It would be better to give more information so I could use Google Maps instead of being forced to use car's GPS.
A big queue and a long wait at collection was the only issue. Staff seemed very slow serving each customer. It seems more advanced preparation could be done as all bookings are done in advance, so why so much paperwork is filled in on the day, I have no idea!
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Nicky
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