7.3 /10 Good
Reviewed: Friday, April 26, 2024
I was over charged and called numerous times leaving messages with company no response. Disputing with credit card
Read More >8 /10 Very good
Reviewed: Friday, April 26, 2024
Was told there were no cars available by pick-up shuttle and that I have to rent from someone else.
Fortunately I told the fleet amanager I had a minivan and he said there may be one coming in the next hour or so if I want to wait. Then i minivan came behind us and he said I could have that one as soon as it was cleaned.
Then the minivan wasn't completely full of gas, so I had to find someone to tell, and instead of filling they just made a note of it so I didn't need to bring it back full.
Otherwise everything went well ... the minivan was fine, and clean. Price was good.
I would rate Ace a 1/10 because of this ... it was quite a shock to be told there were no vehicles to rent and handed a written apology from the company. It seems ACE should have helped me get a car from someone else, and or t lucky that I mentioned I had a minivan and that one came in. In the end everything worked out ... but only because I pushed.
Read More >10 /10 Excellent
Reviewed: Friday, April 26, 2024
Great experience. Would definitely use Ace again.
Read More >5.7 /10 Average
Reviewed: Friday, April 26, 2024
Did not know was not in rental car center. Another shuttle. Also not open early enough to drop car and make early a.m. flight out so had to drop the nite before.
Read More >7.3 /10 Good
Reviewed: Friday, April 26, 2024
The car was challenging due to the lack of trunk space for luggage. Also, it was not made clear that we would have to take 2 different shuttles to get to ACE & then back to the airport. Would have been much better if the ACE shuttle took us directly to the airport on the return trip.
Read More >7 /10 Good
Reviewed: Friday, April 26, 2024
Had to exchange vehicle
Read More >7.3 /10 Good
Reviewed: Friday, April 26, 2024
I was supposed to get the price of $230 but ended up paying $305.
Read More >4.3 /10 Average
Reviewed: Friday, April 26, 2024
When we arrived to pick up the car we were told the car we reserved for $61 was not available and had to pay for an upgrade vehicle they then added collision insurance that we declined and charged us $195. Customer service was no help, I would not recommend renting from Ace, it was also an additional shuttle ride
Read More >8 /10 Very good
Reviewed: Friday, April 26, 2024
the car was great, but one cannot pay 6 times the cost of the rental in insurances
Read More >8 /10 Very good
Reviewed: Friday, April 26, 2024
The car itself was great. The customer service was just ok but the wait time to pick up was over an hour. There was a guy who left with a line out the door and was in ni rush when he waa working. A woman came and sped up the line but it was still a ridiculous wait.
Read More >8.7 /10 Very good
Reviewed: Friday, April 26, 2024
The only downside was taking 2 shuttles
Read More >8.3 /10 Very good
Reviewed: Friday, April 26, 2024
Amount due at pick up was not even close
Amount was to be close to 180.00 Clerk did not want to see invoice number,instead he ended up charging me for another persons rental of 3 days instead of my 7.My rental went from 180.00 to near 400.Not the best experience i have have with car rental,nickle and dimed me to death.Most likely not rent wit company again.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 26, 2024
We were upgraded to a better car than what we reserved and everything else was solid. Overall a very positive experience.
Read More >9 /10 Excellent
Reviewed: Friday, April 26, 2024
Returning my sunglasses would have been nice since I was there waiting for the shuttle for 15 minutes after it was taken for review.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 26, 2024
Staff very cooperative and pleasant.
Read More >8 /10 Very good
Reviewed: Friday, April 26, 2024
They did not provide the requested mid-size SUV. They assigned three to me and asked me to wait for them being cleaned. Within 5-10 min these cars were given to other customers. I had to take a small vehicle and bring it back for an exchange next day for the reserved SUV. I wasted hours and money for their mistake and mistreatment.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 26, 2024
Very good experience. The only issue was a wait in line to write up contract. Had 4 counters, but used only 2. Once the other 2 counters filled, the line moved quicker.
Read More >7.7 /10 Good
Reviewed: Friday, April 26, 2024
The bill was difficult to understand. Waited too long at the counter to get a vehicle - there were 3 people already at the counter -we were next and took 30+ minutes to get a car - everything was prebooked.
Read More >7.7 /10 Good
Reviewed: Friday, April 26, 2024
The car was not clean thoroughly, I found M&M wrappers and other trash under the driver seat.
When we returned the car, the company was going to charge $50 cleaning fee. We have sands in the carpets, not a lot because we did try to clean it by taking the carpet off and shaking it.
Read More >4 /10 Average
Reviewed: Friday, April 26, 2024
I will never rent from then again , we were second in line and waited over an hour , people were behind us and someone left on break. The man that finally helped us was such a salesman and I had to argue with him to not get insurance for a half hour. He finally gave in and when I returned it I realized the city and my age and zip code were incorrect. He never made a copy of my insurance either . I felt like I was at a used car lot.
Read More >6.7 /10 Average
Reviewed: Friday, April 26, 2024
Took almost 2 hours to pick up our car, line only had 5 people in front of us with three counters working on it. Counter staff lied to me about requirements and ended up tacking on extra charges that were 'required because I couldn't show the rider of my insurance'. I wasn't told I needed it....
Read More >3 /10 Poor
Reviewed: Friday, April 26, 2024
Long wait to check in and out
Non maintenanced vehicles
Slow dragging and required a oil change. The next day I begin my rental the oil change signal continued to come on, dirty, shoes under seat and trash in doors and backseat.
Overall horrible experience will never rent from Ace again.
Ripoff once they get your money they bring out raggedy cars, taking advantage of out of towners.
Read More >8.3 /10 Very good
Reviewed: Friday, April 26, 2024
The rental place is not at the main rental car location that you take the shuttle bus too. You have to also take a small shuttle from there to another location. The office was small and in rough shape and the line was long and only 2 agents working. They wouldn’t accept that I did not want further insurance and he made me call my insurance company on a Sunday night to make sure I had ‘loss of revenue’ insurance which would compensate them for $200 a day if something happened to my rental. They tried to get $180 more from me for this even though my rental was only $150. I argued and he said he’d give me his staff discount of $90. Then I argued further and he said he’d waive it this once. What a scam in my opinion. The rental was only $17 a day so a $200 per day loss of revenue clause is ridiculous. So beware!!
Read More >9 /10 Excellent
Reviewed: Friday, April 26, 2024
They still have a hold on my card for some reason I’m trying to figure out why that’s my only problem it’s been five days no one’s calling me back
Read More >9 /10 Excellent
Reviewed: Friday, April 26, 2024
I think if you are renting from a rental care business outside the airport then the rental car shuttle should take you to the airport. You make every effort to get there to rent from them - I could have rented from the airport but didn't. The wait time was a little long The car wasn't ready as they were still cleaning it. The fuel was not on full (3/4). I put the fuel back at 3/4 of a tank but was charged for not filling the tank up but they gladly refunded me back for the fuel charge after I called and told them I had pictures of where the fuel was on pick-up and where I filled back up to exactly the amount upon rental.
Read More >8.3 /10 Very good
Reviewed: Friday, April 26, 2024
Car was excellent but the service counter was slow & did not appreciate the hard sell to purchase additional insurance. Also told the gas tank was full but in fact it was only 3/4’s full. The process was slow so we returned the car the afternoon before & took Lyft back to hotel & to airport in the morning. Probably offset any savings to rent from a mainstream renter.
Read More >7 /10 Good
Reviewed: Friday, April 26, 2024
Car had some garbage left in the cup holder, the shuttle apparently took 30 minutes to arrive, the vehicle kept dinging because it required service throughout my rental term.
Read More >9.3 /10 Excellent
Reviewed: Friday, April 26, 2024
Customer service from pick up to drop off was fantastic.
Read More >9 /10 Excellent
Reviewed: Friday, April 26, 2024
El auto se encontraba en óptimas condiciones.
Me cobraron un monto superior al que se indica en la reserva, un 100% del monto reservado, tuve que tomar el auto porque lo necesitaba y no tenía opción.
Read More >7 /10 Good
Reviewed: Friday, April 26, 2024
Pague por adelantado el seguro del vehículo pero al llegar tuve que pagar otro seguro.
El segundo chofer que nos llevó de ACE al aeropuerto. Nos trató muy mal
Read More >8 /10 Very good
Reviewed: Friday, April 26, 2024
Cars are old they didn’t have my car type so I ended up with an old mini van. Takes about an hour to pick up your car. It’s offsite location
Read More >6 /10 Average
Reviewed: Friday, April 26, 2024
The cars service light came on a day after we rented it. The cleanliness was average.
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