GATWICK AIRPORT CAR RENTAL REVIEWS

Satisfied

Overall, it was pretty quick. The car collection took a bit of time. I got a similar model, but the car wasn't great. It was just okay to drive.

Very satisfied

Very good, very patient!

Too dishonest, hidden charges, forced insurance purchase.

The queue time was reasonable. Despite many customers, three counters were open simultaneously, so the wait time was about 20 minutes, which was fair. The parking lot is right behind, making car pickup very convenient.

The experience was pretty decent. The staff member was quite conscientious. The car was in good condition and quite new, providing a good driving experience.

The service from the well-known rental company was excellent, with easy pick-up and drop-off procedures. Our order was upgraded to an SUV, which was a brand-new car with only 11 miles when we picked it up. We were the first customers to drive it. We rented the car for 7 days and drove nearly 2,000 kilometers, picking it up in London, heading to Scotland, and then returning it in Edinburgh. Overall, it was a smooth experience.

The representative's attitude was not great. We arrived 20 minutes early to pick up the car but still received it almost 30 minutes later than scheduled. Less than an hour into driving, the screen showed a 'low engine coolant' warning. At the next city's service point, the rental company said this brand's cars often have this issue and to just ignore it, though the warning kept appearing throughout the trip. The trunk can only fit three 28-inch suitcases, which is somewhat different from the official description.

I only found out about the unpaid highway toll after returning home. There are no toll booths, just a C mark, and the rental company charged a £42 administration fee. It's such a rip-off.

Europcar staff were excellent

Very convenient, the car is very new

Overall service is good.

The flat tire wasn't detected, and it blew out after driving just a few kilometers. I waited five and a half hours for roadside assistance. Each time I called customer service, I had to explain the situation all over again. This was the worst experience ever.

Quite satisfied, not crowded

The staff were nice from pickup to drop-off. However, signing the agreement via email was a bit inconvenient.

Got the car at Gatwick Airport and returned it to the same location. I purchased full insurance at the counter; the service was decent, and the return process was simple. The deposit was refunded quickly. The only issue was the lack of a paper contract. The staff said it would be emailed, but my Sina email never received it, which made me a little worried.

The staff are all very nice.

Very satisfied

Quite good