Will use them again

Counter staff were doing their best but clearly needed more staff.

The Goldcar insurance applied is very high.

I was charged 40€ fee for pick-up. The office is open untill 11pm, I was at the desk at 10:55. Turned out I had to move to the external desk already. Walk is ~5m, got there at 11.02pm and printed the "line ticket". Got charged 40€ for being 2minutes late, even though I got to the airport desk on time. Staff was not helpful. Really dissapointed at the counter service. Additional mandatory charge of 3€ per day for a higway toll device - should be included in the car price since mandatory and known from the beginning. Overal, really disappointed.

Goldcar at Lisbon Airport refused to accept the full coverage insurance that I purchased through eayrentcars.com and therefore I wasted a good sum of money. I even had the certificate of coverage with me and they would not accept that.

Goldcar refused to accept the full coverage insurance that I purchased through easyrentcars.com and therefore I wasted a good sum of money through easyrentcars.com. The insurance this site sells comes off as a bit of a scam. I ended up paying an additional amount of around 150 euro to cover my rental with no excess through Goldcar. I do not recall easyrentcars.com offer an option to opt out of the insurance either.

The price of insurance is very high for the place, about 6 times more than other rentals.